Before I bought this book I had some knowledge of TA and its applications but am particularly interested in its applications in organisational settings which is why I bought this book. I never thought that I would say this about a 'text book' but this book was hard to put down and was so well written that the concepts were really easy to understand. It includes various exercises to do and in my view is applicable in any organisational setting not just 'business' settings. I have read it once and know that this will be a book that I return to on many occasions. It may seem expensive but its content is invaluable to anyone working in organisational or group settings either as a manager, trainer, coach or consultant"