Anita's and Chris' book is a very good mentor for all subjects you may encounter in your business- and also your private life. You learn all about communication, recognizing, making contracts, game playing, leadership, bullying, culture, life balance, in order to cite only some of the valuable chapters of this book. It is written for daily use, it combines in a very professional way the theory behind our behaviour with the way we act. Especially worth mentioning are the many examples which are used to explain the messages of the chapters. A book strongly recommended for organizations and individuals.