This amusing little gem is a timely reminder of just how much so-called progress chips away at the positive aspects of our day-to-day life and often not for the better. Streamlining a business like the Royal Mail has a human cost. "Roy Mayall" writes an warming and amusing account of how progress can often mean one step forward for the business and two steps back for employees and customers, cutting bonds in our society which have existed for over a century. One signal message for me was that we really do not pay enough to post a letter. For 30 pence a letter makes the journey from one end of the country to the other in a couple of days and in my experience very rarely goes astray - once in 60 years if I remember correctly. Try offering someone thirty pence to deliver a letter for you to the next town and be surprised if they say "Yes". A very enjoyable read which slips easily into a handbag or pocket.