37 of 42 people found the following review helpful
1.0 out of 5 stars
BE VERY CAREFUL!!!, 6 Dec. 2013
I purchased this product over a month ago and am still trying to get it to work.
It will not permit me to `register and it will not connect to my Ancestry subscription and therefore the vital `web-search' and `places' functions are inoperable. These flaws render it utterly useless as a safe and reliable research resource.
I have spent hours on the telephone with the help desk and tried scores of suggested `fixes' to no avail. I have also had my PC checked out by a specialist company who have declared this to be a software problem peculiar to the 2014 upgrade.
The `experts' in the help centre have finally admitted defeat and have advised me to go back to using the 2012 version. Trouble is (AND THIS IS WHERE YOU SHOULD BE VERY CAREFUL BEFORE PURCHASING) my data has now been converted into a form that will only convert back to the old 2011 version of Family Tree Maker and not the 2012 version that I previously used.! As I no longer have FTM 2011 on my PC I have been utterly snookered.
The Customer Service people have advised me to go and ask their sister company for a refund (they seem unwilling to do this themselves for me) leaving me with the hassle of producing the evidence to justify this! They have offered no suggestion at all about what I might do next, now they have stranded me in this hopeless position.