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Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)
Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)
by Michael Heppell
Edition: Paperback

10 of 11 people found the following review helpful
5.0 out of 5 stars Pure and Total Brilliance!, 6 May 2011
I bought this book during one of my many hours spent in an airport! It total captivated and inspired me and is certainly something that everyone could benefit from reading. I could not put it down and read it all in one night, then I read it again to help me prepare for an important job interview, then I felt that I had to share it with my management team and now it is embedded into our organisation and really is a must have.

Pure and total brilliance, written in a fun and informative way. I will be seeking out all other Micheal Heppell books now.


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