9 of 9 people found the following review helpful
5.0 out of 5 stars
Helps you to be in control in verbal confrontations!, 31 Dec. 2006
This book basically tells and desmonstrate to you with examples that there is a way to handle negative verbal communication without losing control. Although most of the examples are of a police officer's day-to-day experience in handling difficult situations, but you can definitely apply to your own difficult verbal interactions. With this knowledge i can deal with difficult verbal interactions much more effectively in my daily life now, the more i apply the skills the better i get.