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Amazon Customer "isidenga" (U.K)

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Linksys XAC1900 Dual Band AC1900 Smart Wi-Fi Modem Router with Gigabit Ethernet, USB 3.0 and Adjustable Antennas
Linksys XAC1900 Dual Band AC1900 Smart Wi-Fi Modem Router with Gigabit Ethernet, USB 3.0 and Adjustable Antennas
Price: £139.99

1.0 out of 5 stars Self-inflicted frustration and anguish, 12 July 2016
Verified Purchase(What is this?)
Yes, I accept the fact that i brought all of this upon myself... My wife will no doubt gloat in delight as the question is asked 'why did you want to change the router anyway'?

She's right.

The short version:
After over 8 hours of phone calls, too-ing and fro-ing between BT and Linksis support the Cause was declared hopeless, Linksys hanging head in shame (or should be) and the unit boxed up to be returned for another Linksys refund.

The longer version:
Initial hope of proving the 'Easy 123' setup correct was quickly erased when i was told to 'check the cables have been correctly inserted into the 'Power Modem' (a misnomer if ever there was one). Checked and double checked, rebooted and reconnected. .... pause...... ' are the cables correctly inserted into the power modem' (can you see where this is heading?). I brief chat with a very pleasant Linksys customer support person left me resetting the router once again whilst i phoned BT to check the log in credentials. BT busy period (between 7am and 9pm) meant an hour wait, listening the recorded voice mentioning that I really was still in a queue. Well i'm glad they felt the need to reassure me. Another brief chat with BT sales ( i kid you not) before being transferred to 'the proper department' and yes my login details were correct. Back to the Linksys setup and still no connection and a friendly reminder to check the cable connections.

Another call to the helpful folk at Linksys resulted in a more direct approach to manually setting up the router. Enter IP address, check the PPPoA/E, change some numbers, check some boxes, do this and that, hop backwards whilst recanting the recipe for beef wellington in Cantonese and bobs your uncle..... well, err... no.... still no connection (to the utter disbelief of the support operative).

Take the internet tail from the back of the router and replace directly with ADSL cable (?).. ok… phone goes dead…… Call Linksys customer support again and go through the same steps after repeating my number and details again. A perplexed support lady offers condolences and regret and asks me to do the same again. ‘But the phone will go dead and the router still won’t work!’ I reply…. “Hmm, but you need to do it…. Dutifully, like a mouse approaching the cheese in the trap I do it again… damn… phone goes dead again.

After brief period of reflection and an attempt at controlling my now escalating frustration I call again…. “you need to put the internet tail back in the router, the last customer services advice was incorrect”. Unbelievably I now place complete trust in a new member of the Linksys-Opperative-Support (Errant, Random Services) and attempt a different number of steps to make this ‘easy 123’ setup, finally work.

Passwords checked, usernames confirmed, cables tested in old BT hub, cables definitely plugged into the correct holes, lights flashing, configuration checked yet again……. Restart hub, rest hub, check all over again…… dead…… no internet connection.
Test cables and connection on old BT hub and hey-presto…. Internet works! A pity that Linksys cannot boast the same.

“Download the latest firmware, that is the last thing you can do” I’m told. But…. The last update to the firmware for both the ‘power modem’ and the router were back in 2014! Surely my router would have been shipped with the correct version? I was correct…. There is only one version…. Ermm… version 1.0. ‘”reinstall it anyway, it might need to be re-flashed”. So I do it… unbelievably I do it. Talk about white-coat-syndrome, but I trust these inane words and spend another half an hour connecting, downloading, disconnecting and reconnecting only to replace the ‘old’ firmware with the ermm… same firmware. Reset the system once again and low and behold….. nothing…. Still dead.

At this point I have spent almost 8 hours on the phone to various folk and had some interesting conversations (did you know that BT at currently the ‘home’ of European football?...too embarrassing to be the home of English football). Time to box the plastic rubbish up and send back to Amazon.

The only plus point throughout the procedure to get a working answer from the customer support team was that I was continually reminded that the unit had a 2 year no-quibble warranty…. That’s nice although I’m not sure it’s potential use as a paperweight might require such a warranty. It’s with some kind of satisfaction that I pack the various plastic parts up and seal it for return, I’ve wasted 8 hours, become frustrated with constantly repeating my details etc but at least I know that I’ll never purchase anything from Linksys again or any subsidiary company.
It’s not until I conclude my days dealings with the last customers support gadgey that I’m made aware that my BT internet supply might be VDSL2 and not ADSL. What are the implications of this? What do I need to do? Can I actually make this rubbish work? Shall I invest another few hours and finally reap the rewards of the promised increased security, range, focused beamforming (complete tosh by the way….study digital beamforming and the inverse sinc function…). It’s a tough question. Im informed by Linksys support that I’ll need to get the correct settings and numbers from BT directly.

I take the bait and call BT. For the foresighted amongst you may well now be tutt-ing and shaking your head… yes… you’re right I should resigned myself to giving up. Another 30—odd minutes waiting for some guru from BT to put me out of my coalesced frustration and the phone is answered… I excitedly explain my request…. Then the (very understanding) chap from BT tells me the truth.. Yes, the supply is VDSL2 and as such requires any number of combinations of settings and testing to obtain the correct combination….and it’s not something BT support…. Have to find it on forums etc…

The router remains repacked and ready for return to Amazon.

As the great bard ‘Vinnie Jones’ one uttered…. “it’s been emotional”
Comment Comments (3) | Permalink | Most recent comment: Jul 14, 2016 1:36 AM BST


Ecohound Biodegradable Dog Poo Bag Rolls - Dog Waste Bags Leak Proof Unscented (16 Rolls - 240 Bags)
Ecohound Biodegradable Dog Poo Bag Rolls - Dog Waste Bags Leak Proof Unscented (16 Rolls - 240 Bags)
Offered by Scot-Petshop Ltd
Price: £10.95

1.0 out of 5 stars These are pooh!, 9 Jun. 2016
Verified Purchase(What is this?)
They may be OK to contain the doo-ings of your dog but as somebody else pointed out, they have no handles and are a pain to open.

Try struggling with the roll and opening the bag, holding onto Airedales whilst they are reluctant to return to the scene of the crime. Once you've mastered the one handed, open-and-scope with double-salco, inverted flip you are left with a healthy portion of 'stuff' in the bag that cannot be tied.

So whilst the manufacturer recommends 'simply detach from the role and pick up your dogs delight and tie', you're more likely to decorate your hand with a little 'delight'.

Will not buy again.


TeckNet Pack of 2 Battery Powered Motion Sensing LED Stick Anywhere Hallway Night Light / Stairs Light / Step Light Bar, with a built in Motion and light Sensor - White
TeckNet Pack of 2 Battery Powered Motion Sensing LED Stick Anywhere Hallway Night Light / Stairs Light / Step Light Bar, with a built in Motion and light Sensor - White
Offered by Hippidion.Store
Price: £11.99

1 of 4 people found the following review helpful
1.0 out of 5 stars Good for places where you never require light., 23 April 2016
Verified Purchase(What is this?)
Simply doesn't work. Installed in a couple of places in case the first cupboard wasn't suitable, waved at it...knocked it... changed batteries... swore at it... rubbish. Don't buy it.


Everbuild WALLRD4 Ready Mixed Wallcovering Adhesive 4.5Kg
Everbuild WALLRD4 Ready Mixed Wallcovering Adhesive 4.5Kg
Price: £11.64

5.0 out of 5 stars Excellent., 8 Mar. 2016
Verified Purchase(What is this?)
Works fine. Didn't quite go as far as suggested on the tub but the product worked well for me.


Scotch Masking Tape General Purpose Removes Cleanly 25mmx50m Ref 28312550 [Pack of 9]
Scotch Masking Tape General Purpose Removes Cleanly 25mmx50m Ref 28312550 [Pack of 9]
Offered by Total Tool Solutions
Price: £12.99

3.0 out of 5 stars High tack, 27 Feb. 2016
Verified Purchase(What is this?)
Good but..ermm....too sticky! Be carefully where you use it as you find yourself pulling off paint, paper... You get the idea


12X Everbuild 400ml White One Hour Decorators Flexible Caulk - 1 Box
12X Everbuild 400ml White One Hour Decorators Flexible Caulk - 1 Box
Offered by R & J (Builders Hardware) Ltd
Price: £19.34

5.0 out of 5 stars Great product, 27 Feb. 2016
Verified Purchase(What is this?)
Indispensable. Great to apply, dries fast with great finish. What more do you want?


Moleskine Classic Roller Pen White - 0.7mm Plus
Moleskine Classic Roller Pen White - 0.7mm Plus
Price: £7.39

2 of 2 people found the following review helpful
1.0 out of 5 stars Why?, 27 Feb. 2016
Verified Purchase(What is this?)
It's a bog standard roller ball! Ermmm...that's been flattened!... And the cost has been inflated!


Bosch 6032A1070 PBS 75 A Belt Sander
Bosch 6032A1070 PBS 75 A Belt Sander
Price: £76.94

2 of 4 people found the following review helpful
2.0 out of 5 stars The cheap end of bosch products., 27 Feb. 2016
Verified Purchase(What is this?)
Well, you get what you pay for. After heavy handedly burning out or destroying a few other sanders during the restoration of a house I thought I'd give this one a shot.

First impressions (and negatives) is that it's long, no heavier than some of the others but seemingly more awkward to manage due to the excessive length. This made manoeuvring the sander in some positions, other than directly on a work surface difficult. The lead is of average length and terrible, cheap, plasticity quality and certainly not as flexible as those from other manufacturers. The belt change mechanism relies upon a lever, tucked in the side of the sanding foot. This is awkward to get to and retract unless you have very slim and dexterous digits! (use a screwdriver to fish it out). There is no adjustable speed. This is probably my fault for not reading the blurb properly but I find adjustable speeds are necessary when working with timbers of different density. The sanding belt isn't always gripped firmly by the rollers and it's possible to make it slip and remain stationary instead of 'sand'. The design, when seen in the flesh is hideous, not a particularly important point but who wants the rear rollers to resemble alloy wheels?... (maybe the boy racer fraternity). And a big no-no is that there is no case, this may have something to do with the length of the unit and the need for any case to resemble a small coffin.

So....some positives. The auto adjustment works well so far. Once you've managed to change the belt the rollers do a good job of centering it. This works fine for flat surfaces but those of us that might use the sander to quickly deburr or quickly smooth a corner will send the adjustment into a state of discombobulation as it tracks from side to side. The dust collection system seems to work well for the time being, however the trap isn't that big and any intensive work makes it more needy than a child at Xmas. Be prepared for continual stops to clean or just remove and throw away. The later might be a tempting option anyway as the 90 degree plastic elbow is a poor fit and is easily dislodged when knocked. The noise of the unit doesn't seem to be as loud as some others but this may have something more to do with the RPM.?

To summarise.
Does it sand? Yes.
Does it take up allot of real estate in the garage? Yes
Good for infrequent use? Yes
Will it last? Not for me no. This is now viewed as possibly lasting a few weeks before my patience is tested or the unit dies.


Hozelock Ultra Metal Water Pump 3.5 bar Pressure
Hozelock Ultra Metal Water Pump 3.5 bar Pressure

1.0 out of 5 stars Utter rubbish., 12 Jan. 2016
Verified Purchase(What is this?)
Wouldn't know how good the pump is. The supplied Spirabel (reinforced) hose tore/sheared as the hose was unfurled from packing coil. Returned for refund, why bother replacing when quality of hose is substandard. Utter rubbish.


Makita PF0300 240V 300W 140L Electric Submersible Pump
Makita PF0300 240V 300W 140L Electric Submersible Pump
Price: £52.00

1.0 out of 5 stars Useless. No guts., 8 Jan. 2016
Verified Purchase(What is this?)
Unable to pump vertically. Was hoping to use to pump water from flooded basement up a height of about 2m. Pump tested fine without hose but failed to pump anything over 6 inches from outlet. Contacted Makita tech help and advised that pump has never been tested on flat hose and thus probably doesn't have enough guts in motor to pump additional pressure required through flat hose. Tried rigid hose with exact same problem. Useless, returned for refund, cellar still flooded.


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