4.0 out of 5 stars
Engageme, 3 Nov. 2010
This book is an illustrative review to what do the 12 Gallup survey questions mean. Therefore inconjunction with the gallup survey process it is an essential read to understand the 'American' phrased questions, such as, 'do you have a best friend at work'. which throws the Brits! Getting under the skin of these questions with these practical illustrations shows the added value to performance improvement that an engaged workforce can deliver, if the leadership team will take the initiative with some humility. Worthwhile read if using Gallup survey and or looking at how to engage a workforce.