6 of 6 people found the following review helpful
5.0 out of 5 stars
Surprising easy to work through yet covers key insights, 23 Oct. 2001
Interesting convenient format, easy to read and carry about the office. There certainly is a ton of information hidden between the pages. CRM is not my speciality but the gave me real insights into how companies will operate in the future. I can't stress enough that the format was so easy to use I would recommend it to any of my clooeagues in telemarketing, call centres and customer services.