4 of 4 people found the following review helpful
5.0 out of 5 stars
excellent book for any hotel, 29 April 2008
As a Manager of 50 bedroomed hotel i found Mr Cockmans book very informative indeed,We have been using his book as a training guide for various areas within our hotel and it has not only improved the service we provide it has also increased our turnover.Mr Cockman has a natural talent for problem solving within the hotel trade and i think after reading this book you feel that you can overcome any problems that may arise.The amount of good ideas that came out of the book were great,Far more than other reviews have noticed.I have no hesitation in recommending this book for anybody who wants to improve their hotel or guest house because it certainly put more heads on my beds.
Thanks Mr Cockman