1 of 1 people found the following review helpful
5.0 out of 5 stars
A handy guide even for experienced interviewers., 23 Oct. 2014
As an ex-recruitment consultant, I know how difficult it can be to get the best (and the truth!) out of a nervous interviewee. This excellent little book is designed to help anyone who has to conduct an interview to get the best out of their interviewees and select the best candidate for the job. Although it is mainly aimed at selection, I think it would also help out in other situations like appraisals and promotion interviews.
It covers lots of important skills like questioning techniques and when best to use each one, listening skills and interpreting simple body language (with warnings). Each section goes into a useful amount of detail, with good examples and covers the obvious stuff (e.g. open and closed questions) to the more advanced (do you know when best to use framing questions and empathetic linking and why not to ask "What are your greatest strengths? What is paralinguistics and why do you need to know about it.)
As well as skills, the book covers things like preparing for and conducting the interview. Much of this seems a bit obvious for experienced interviewers but it makes a good checklist because I certainly wouldn't remember to do it all.
The style is very straight forward, using headings and bullet points which are made clearer with good, practical examples. They cover so much in this book it's fairly intense and I would have liked a bit of humour but I guess trying to be funny is a risky tactic (that's what my wife and kids tell me, anyway… well, told me actually… before they left.) The pages are kept uncluttered and friendly by cartoons which helps a lot and they work particularly well in the body language section (obviously).
So, all in all, this is a useful guide for everyone who has to interview, especially those with no training but even seasoned H.R. pros will get something out of it. There are more detailed books out there on each of the skills but, to be honest, you'll have to decide for yourself if you need to go into any more detail to get the right candidate.
PS – Only joking about the wife and kids – humour eh!?!