39 of 44 people found the following review helpful
1.0 out of 5 stars
Don't buy this!!! Get out while you still can!, 5 Feb. 2014
This was a huge disappointment. Highly surprised that WD considered this ready for market...very poor, and I won't be going back to them.
As with other buyers, I took a gamble on it having read some very polar reviews. I followed the advice of others and ran firmware updates before transferring anything onto the drive. Once set up, i checked that the device could be accessed from the mobile app, using my mobile data connection, and not my local wireless network - as this seems to have caught out some other users. So everything seemed to working fine, and diagnostics on the drive were all looking good...so i began the lengthy process of backing stuff up to the drive over the network (Note - i found it was also possible to do a drive-to-drive transfer using a USB cable, a complaint of some other reviewers).
Then my major gripe began to surface - namely that the desktop and mobile apps display "Unable to access device." Following a restart of the drive, service seems to be fully restored...however, it is just a matter of hours before it disappears again. It doesn't matter whether you're trying to access it from the same local wireless network, or from a remote location...it's just not there. (You can't even access the diagnostic webpage on the local network). This has been the pattern over the past few days, with the same behaviour after multiple restarts. What good is a "personal cloud" NAS drive, which is so horrendously unreliable at staying on the network?? This drive will be wiped and will go back for a refund - once i've gone through the hassle of buying a replacement, and transferring everything across to that.