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Why dont Amazon do more to stop false listings

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Showing 1-4 of 4 posts in this discussion
Initial post: 17 Jan 2014, 16:56:46 GMT
Sam says:
I have recently had several issues with buying items from companies listing against products and then being sent something different - why arent Amazon doing more to stop this??? I even had one seller who sent me several items that were similar but NOT as shown in the listing bad mouth me when I reviewed him as a seller warning people that he was not good at supplying what he was advertising.

Has anyone else had this? not the bad mouthing I think that's pretty rare and Amazon did sort THAT pretty quick!!!

I should mention for fairness that Amazon refunded me when I returned the items but, that even though I reported the seller to them that he is still listing on the item he clearly doesn't have!!


Posted on 18 Jan 2014, 10:13:48 GMT
In total agreement my friend.

Posted on 23 Jan 2014, 13:12:23 GMT
Edward Lynch says:
I too have experienced this with a couple of purchases where sellers have supplied 'equivalent replacement' products rather than original items when the listing is clearly for the original manufacturers item. Sorted by Amazon but a pain nonetheless and a poor customer experience when you are paying for the real thing.

I have also seen a deterioration in the quality of the product database over recent months with sellers creating new entries for items that are already in the system. So if you search for an item you get multiple search results for the same thing, rather than for a single product page with multiple sellers. The sellers hope seems to be that people will just click one of the new listings with a higher price. This makes finding the best deal on an item either from Amazon or a marketplace seller much more difficult. A good example of this can be seen by searching for 'Lego unexpected gathering'

Amazon really need to restrict and moderate new product database entries. I am surprised they don't have an automated system doing it already to be honest.

Posted on 4 Feb 2014, 16:38:49 GMT
TB_family says:
I noticed that when I did a review of a toy Sophie Giraffe that my little one had, there were some strong negative reviews about ink coming off, parts breaking etc. These were clearly counterfeit goods sold by dodgy market traders, but the negative reviews reflect badly upon all the sellers selling under that title. A lot of buyers regard everything they buy on Amazon is from Amazon directly, so these rogue sellers are not helping Amazons name. I would be doing a bit more to ban them from the selling on the site. Dodgy imported goods are for eBay ;-)
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Participants:  4
Total posts:  4
Initial post:  17 Jan 2014
Latest post:  4 Feb 2014

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