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Reviews not appearing.

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Showing 1-25 of 136 posts in this discussion
Initial post: 10 May 2010, 11:40:36 BST
Danny says:
What is it about publishing reviews these days? Even when they don't contain any links or bad language, some reviews can take days to appear, yet others appear immediately. Is there a way of speeding this up, as it becomes a pain if a review disappears if you haven't saved the copy text.
Your reply to Danny's post:
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)

Posted on 10 May 2010, 15:08:52 BST
Damaskcat says:
Just one of those things it seems. I've had my last 3 or 4 reviews go up within seconds but one I posted earlier today has yet to appear. Nothing you can do to speed up the process unless you've waited several days for something to appear then it's worth e-mailing customer support - or as you're a Vine member - Vine support.

Posted on 14 May 2010, 18:08:42 BST
Danny says:
If you email customer support using the link they provide, they want you to provide a product id for something you've bought. Its not the friendliest system in the world.

Posted on 22 May 2010, 09:25:24 BST
Molly Brown says:
How do you save a review to your own computer before posting it?

In reply to an earlier post on 22 May 2010, 09:39:13 BST
NeuroSplicer says:
You can always copy/paste all of title, body and tags onto a WORD file. However, you can simply save the web-page of the preview.

Posted on 22 May 2010, 09:58:02 BST
Ethereal says:
I wrote my one-and-only on Word first so I could tinker with it as I was reading the book for review. Then when it was ready, copied it onto the web review page. Kept my document until it appeared on the site and then deleted the Word file. I'm nothing if not organised.

Posted on 22 May 2010, 11:43:49 BST
Molly Brown says:
Mrs Braysher, that is a good idea! Would give you spell checker and everything, as someone said I couldn't spell! I will try that, but I don't have Word, only OpenOffice.

And NeuroSplicer, thanks, I did try that with a posting page, but it came up without the post I was trying to save. Haven't tried it on reviews yet, but will give it a go.

In reply to an earlier post on 26 May 2010, 12:29:27 BST
Last edited by the author on 26 May 2010, 12:29:49 BST
NeuroSplicer says:
Not the posting page (I made that mistake too), the PREVIEW page where you are shown your review before it gets submitted.

In reply to an earlier post on 26 May 2010, 14:59:49 BST
T. D. Welsh says:
I was told by Amazon customer service that they use software filters to check all reviews as soon as they are submitted. If your review doesn't ring alarm bells with any of these automated filters, it goes up immediately. Otherwise, it is queued for inspection by a human being - and then probably goes up anyway, but a few days later. (I think they aim to get them all inspected within 48 hours or so, but obviously that can go out if there is a flood of reviews to cope with).

Posted on 26 May 2010, 19:51:51 BST
Danny says:
Inhnwigo, the simplest thing to do is to write your review in notepad, and then just paste it into Amazon that way. Provided you remember to save your file you can always repost it later.

T.D Welsh, that sounds right. I know if you include an external web link you can most likely kiss your review goodbye. Also, they don't like you talking about the price of the item.

It would be nice if a rejected review got mailed back to you though, with a reason. Up until now I've just assumed their system is lousy. Its bizarre that you can post a review, and start a discussion, which contains the exact same contents as the review. The discussion appears immediately, yet the review can hang around for days.

Posted on 27 May 2010, 01:34:24 BST
Molly Brown says:
Mark, thanks for that, I am having a problem with a new ISP, and their wifi router. So now I preview review each paragraph, if the review is long, then that way it is saved before I submit it, But thank's anyway.

I haven't had any reviews "disappear", and in one I actually referred buyers to a £10 version of exactly the same item from my review on the £30 one. Don't know why there was exactly the same item at fantastically differering prices anyway. Amazon posted it, no problem. I do notice that some reviews take a day or two and some are posted immediately, I thought it was just down to resources, not checking.

Posted on 28 May 2010, 06:06:03 BST
Molly Brown says:
That didn't work, my review has disappeared. First time it's happened, so saving it in preview is no good, can't see why Amazon would have not published it, thought I had actually posted it though as signal hadn't gone down when I did it.

In future if I am going to write a particular long review, I will do it your way, but really I don't care anymore, got to get this bloody router signal/connection problem sorted out first.

Posted on 5 Jun 2010, 16:31:59 BST
I have submitted a review for a particular book on numerous occasions and never has it appeared on the site. There is no bad language or recommendations to buy elsewhere, it's actually a very positive review. I first tried to submit it several months ago and have tried again every few weeks but Amazon just won't post it and I can't figure out why...

Posted on 5 Jun 2010, 16:41:17 BST
Molly Brown says:
That's really strange! Amazon are not really contactable to query something like this, shame, as it adds to conspiracy theories. My review was for Witness for Prosecution, no bad language, why would there be, I was annoyed though as I felt I had really nailed it. Pressed publish and hey presto gone forever, I can't remember what I wrote so it was gone forever! They should have some sort of save button when you initially preview, but you can cut and paste, but what a process to go through, especially when you are in the mood to post something you think is good, the blood is flowing and you just have to get it down on paper, "screen". I didn't bother rewriting my review and stopped for quite a while as I didn't trust Amazon again after that. Probably just a technical problem, down the wires so to speak, but IT IS EXTREMELY ANNOYING.

Posted on 5 Jun 2010, 17:04:59 BST
Danny says:
Hollie, when you post a review, there is a link to contact customer services. I found this link totally useless. However, when you make a post to a forum like this, there is a little link called "Guidelines" at the bottom right of the message box. If you click that, you get a window with some blurb in it, including the following line:

"You can also let us know what you think of the Customer Discussions feature by contacting Amazon.co.uk's Customer Discussions team directly."

The word "contacting" should be a link. If you click it, you may then have to reenter your id, but after that you will get a message box where you can send a message to Amazon. If you ask them there, giving your id and the item you are trying to review, they will look into it.

I did that and got a reply within 24 hours. My review also appeared.

In reply to an earlier post on 5 Jun 2010, 17:08:43 BST
I did try the contact customer services bit that comes up when you post a review and got nowhere with it. But thank you for the additional information, I'll give that a go :)

Posted on 6 Jun 2010, 16:12:20 BST
Quiverbow says:
I, too, used this way of contacting Amazon regarding the non appearance of two reviews, and it works. I received a response the same day explaining why they weren't used. In one I mentioned the price and according to Amzon, that isn't allowed (and I can see why as prices constantly alter), so fair enough. The other one mentioned an amount that was part of the review itself and they read it again and agreed the figure used wasn't a price reference but an integral part of the review so have processed it accordingly.

Their system automatically rejects any monetary amount believing it to be a reference to the price so will supress the review.

Posted on 7 Jun 2010, 05:56:28 BST
Molly Brown says:
Quiverbow, they don't do that on messages though, I just posted one today and it was published, I suppose because posts are not permanent. However I have posted monetary comments on my reviews and they have been immediately published. I even posted one on a product referring to a cheaper version of the same product, both available on Amazon. One item was £10 and what seem to be exactly the same product was £40. I think I've done it on others too?

In reply to an earlier post on 7 Jun 2010, 07:59:45 BST
Damaskcat says:
It's only in reviews that prices will stop the review being posted. Comments as far as I can see are posted regardless of content and then it's up to individuals to report the comments to Amazon if they are abusive etc

Posted on 7 Jun 2010, 08:07:41 BST
Last edited by the author on 7 Jun 2010, 08:09:16 BST
Quiverbow says:
"We don't allow price references in our customer reviews because we want our reviews to remain as relevant as possible over an extended period of time. We understand how important value is when reviewing a product, and have no issue with customers saying they felt an item was good or poor value. We simply ask that a specific price is not mentioned.

"Additionally, prices on the website are constantly changing and we do not want our customers to be misled by conflicting information."

I can only tell you what Amazon have told me, and anything that mentions a price is part of the rejection criteria. You can, of course, say something like "...at the time of this review, it represents poor value." Mentioning prices in a comment doesn't matter; it's if it's used in a review. If you use the 'Guidlines' link on this page giving them your Username and product, you'll get a reply. They'll also add a copy of your review in case you don't have it.

Posted on 11 Jun 2010, 13:59:43 BST
Danny says:
Can we have a link to this review that mentions the price? I would be interested to see how it was worded.

Posted on 11 Jun 2010, 16:20:31 BST
Quiverbow says:
MT, who are you asking?

Posted on 11 Jun 2010, 16:30:45 BST
Danny says:
Norma Jean. She said she had one published with the price.

In reply to an earlier post on 11 Jun 2010, 16:57:44 BST
Damaskcat says:
MT - I can't see any of her reviews have prices in them - but maybe she's getting mixed up with her present profile and her previous one

Posted on 11 Jun 2010, 17:03:22 BST
Quiverbow says:
Norma Jean did say that one of her reviews referred readers to a £10 version instead of the £30 being reviewed. Twenty-four hours later she claims the review has disappeared, then later says the review referred to a £10 version of the £40 item being reviewed.
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