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Amazon Prime secretly charged me £49

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Showing 76-100 of 225 posts in this discussion
In reply to an earlier post on 24 Mar 2014 18:01:31 GMT
Maggie V says:
I admire your patience, R J, in light of having to repeat yourself over & over. You should create a word document, and then copy & paste, every time someone asks the same question!

Amazon is not the only retailer with a non-UK trading address. And they do bring jobs to the UK, both directly and indirectly. That, in itself, is a great boost to our GDP. Amazon is a real boon to those of us who are largely housebound, and opens up a world of purchasing options.

It is a shame to see independent shops and local post-office branches closing, but the internet has changed our way of life for ever. Many high-street retailers sell through both Amazon and ebay; which has given them access to millions of customers. We, as consumers, have a huge influence on market-forces, mainly due to online retailers such as Amazon. When I make a purchase through Amazon, I have access to many retailers I never even knew existed. I can 'shop around' to find the best price/delivery option. Having heavy items, such as cat food, delivered to my door, is a real life-line. Buying in bulk offers best value, but is a nightmare to lug home. I remember dragging supermarket shopping on and off buses in the days before I had a car. Owning a car changed how I shopped, and now the internet has further changed my shopping patterns.

I appreciate that not everyone shops as I do, but we all need to take responsibility for our on-line financial transactions. Inadvertently signing up to Amazon Prime can be reversed; but we are all at risk from unscrupulous and even criminal on-line traders and tactics. Not reading what you are signing up to is a bit like signing a blank cheque, and leaving it in the pub. And I don't think too many people would do that, more than once!

In reply to an earlier post on 25 Mar 2014 16:20:17 GMT
R J Rosewell says:
WOW! Maggie - Owning a car, owning a computer, having cats, having a cheque book, visiting pubs you certainly know how to live the life of luxury. I wouldn't have the faintest idea how you create word documents, copy, paste etc so I just try to help the hundreds of ex Amazon customers who have been mislead and do not know what to do next. I had to ask Amazon to give their telephone number to me so I may as well pass it on. What view do you take about Amazon paying no taxes on their profits but keeping their account offshore? The country would be in a poor state if all shops adopted this devious business arrangement. (By the way, my sister has twenty cats so can you imagine lugging that amount of cat food around) If they are completely honest and care about their customers then why don't Amazon stop the practice of making customers do all the work of cancelling undesired additions to FREE offers. Why not give the free offer with no strings attached?

Posted on 25 Mar 2014 18:39:08 GMT
Maggie V says:
Actually, R J, you just caught me on my way to the helipad. But I'm sure the staff on my private island won't mind if I'm a little late arriving for cocktails. Ask your sister if she would like to borrow the helicopter next time she has to take all those cats to the vet. The woman deserves a medal: I love cats, but I think twenty would be too hot to handle. A very brave lady, indeed.

As for Amazon's business practices, they're not doing anything illegal. Commercial enterprises are in the business of making money for their shareholders, and I think avoiding taxes is up there on their 'To Do' list. That's why they employ very expensive accountants, to help them dodge the financial bullets. I don't know the details of Amazon's corporate accounts, but I'm sure they will be paying taxes somewhere down the line. As an American company, I expect most of their taxes go to the US. I'm sure you'll find a quid pro quo, in that UK companies operating in the US, pay UK taxes. It's not a cut-and-dried situation. The topic of international corporate taxation/import/export is extremely complicated. I had to study it a number of years back, and the best I can say is, 'it's complicated'. I remember thinking that my brain was going to implode, trying to make sense of it all, and I had to go lie down in a darkened room. Several times.

But that brings us back to the question about freebies. As a commercial enterprise, they're in business to make money. I, personally, feel that I have got the better end of the deal, in using their Prime Membership, but that is down to the way I shop. Obviously, it's not appropriate for everyone. I think this situation, where so many customers seem unaware that they have, inadvertently, agreed to a trial period, followed by a service that carries an annual charge, has highlighted a big hole in how Amazon offer the service. They're not engaging in sharp practice, per se, but I think they need to identify where they are falling down in customer communication. Many companies, home-grown included, make a lot of money from consumer inertia: we generally can't be bothered to change our bank/utilities provider, etc, every year. As consumers, we have more choices than ever, but these choices bring their own kind of work. How many companies now have call-centres (not all in the UK, I might add), and it's for the customer to decide, do they want option 1, 2, or 362. Quite frankly, I'd much rather be talking to a human, than listening to Eine Kleine Nachtmusik for half-an-hour, waiting to speak to an 'agent'. And that's before discovering that the 'agent' doesn't understand me, and I start getting stressed because I feel embarrassed having to ask said agent to repeat everything several times, before I figure out what they are telling me. We live in a global economy, which has strengths and weaknesses.

Anyway, the 'copter is wasting fuel, waiting for me. And tell your sister there are great prices to be had, shopping for cat food/litter, and sundry items, and not just at Amazon. If she's not already shopping on-line, it'll be life-altering. Trust me.

In reply to an earlier post on 26 Mar 2014 11:50:57 GMT
R J Rosewell says:
Ha-ha Maggie, that was much more entertaining reading your message rather than feeling sorry for the poor souls that have been entrapped into the Amazon net by underhand methods. When I get back from the Bahamas I will have a word with my sister but her cats are "topped up" to twenty by the RSPCA and she has an arrangement with them regarding food. These cats had previously been owned by prisoners in Maidstone prison who are not allowed to keep them when they are released.(Plus a few strays here and there) They have their own compound and grow to really old age in a life of luxury without ever coming into contact with Amazon or any other river come to that.
I can forsee that eventually, Amazon will force the smaller shops to give up trading as they will be unable to compete against a giant that explores every method of avoiding paying their dues which makes me wonder why Amazon need to antagonise their customers with the "FREE OFFER" attraction.

In reply to an earlier post on 26 Mar 2014 12:17:05 GMT
R J Rosewell says:
Ha-ha Maggie, much more interesting reading about your life in the rich lane and the hurly burly of big time living and you even listen to posh music when contacting call centres. WOW!! But I do feel sorry for the poor souls that can write their tales of woe onto a computer but seem unable to locate a telephone number of Amazon to register their complaints or obtain a refund.
It is obvious that eventually the small high street shops will be unable to compete with the giants like Amazon or any other river come to that so High street shopping will become a thing of the past. As you say, it is not illegal, at present, for these large companies to manage their accounts in offshore locations to avoid paying taxes on their profits but they will have to manage without my support because I think that is not ethical and unfair to smaller companies struggling to make a living.
My sister's cats mainly come to her via the RSPCA who assist with their maintenance. Many of the cats have previously been owned by prisoners in Maidstone prison who not allowed to keep the cats when they are released. They live a life of luxury (somewhat like yourself) but in a compound of their own and are all plump and extremely contented.
When they all go to the vet it is a big day out for everyone.

Posted on 26 Mar 2014 12:21:27 GMT
Maggie V says:
I can see that we will have to agree to disagree on Amazon Prime. It looks like it is going to continue to cause confusion among Amazon customers, until they find a way to make the system clearer. It really is a cat's life, nowt to worry 'bout, so long as they are well-fed, and have somewhere warm to sleep (several somewheres: even better).

I'm not sure that I explained myself very well, when describing Amazon Marketplace. Many retailers, small & large, use Amazon as a 'shop window'. I have ordered stuff from suppliers I had never even heard of before, as well as some of the old familiar faces. So Amazon has actually introduced me to new retailers.

I never knew that prisoners could have cats. We learning something new, every day. I used to live down that direction (Ashford); nice part of the world (if you can ignore the M20).

In reply to an earlier post on 26 Mar 2014 12:51:30 GMT
R J Rosewell says:
HA-HA You can always use the M1, M11, or M25 but will miss Ashford by several miles. Then you can whizz around Ashford several times until you fly off in another direction towards the coast if you are lucky.
I purchased a tablet case through Forefront Cases via Amazon and it only cost me £1.99 as opposed to nearly £20.00 in Argos or PC World. This is just another example how Amazon are acting like a huge spider fronting for some smaller companies. (No doubt another source of revenue for the giant to move funds offshore.) I am beginning to sound obsessed against Amazon but that is not really true as I seldom buy goods on line. Writing messages is about my limit on the computer and I haven't the faintest idea what to do when things go wrong.
DON'T FORGET READERS - IF YOU HAVE PROBLEMS WITH AMAZON JUST RING THEIR CUSTOMER SERVICE DEPT ON 0800 496 1081 then enjoy the little chit-chat between Maggie and I - tis fun and release stress time. Good Luck all - RON

Posted on 26 Mar 2014 16:47:55 GMT
ME says:
That's the problem when you accept the free month trial. It's so easy to forget to cancel. I was using it for about 6 months before I realised; to late then. If you purchase a lot of items through prime it should pay for itself. For those who do not want prime you can cancel through "my account settings".

In reply to an earlier post on 6 Apr 2014 11:37:50 BDT
Papillon says:
I am a pensioner on pension benefits and have no savings. When my friend looked at my bank account on my computer she noticed I had been charged £49. I have never knowingly subscribed to Amazon Prime and I am very upset about it. I went to my apparent account with Amazon Prime and it seemed too late to ask for my money back. There was an option to end the account so I have but it says it will expire only in March 2015. Can they still keep taking my money even though it says they won't? How can I be sure they won't especially as I didn't join in the first place? How do I get my money back? How do I get to speak to someone, I don't see a contact telephone number? I see by the previous posting that someone did get a refund.

In reply to an earlier post on 6 Apr 2014 11:59:45 BDT
R J Rosewell says:
Hi Just ring 0800 496 1081 and I am sure that Amazon will refund the £49.00 probably with an apology, They are very experienced at that and take no notice of people they try to tell you that should read the small print - with an honest company this should not be necessary or a condition of your accepting a limited FREE offer.

In reply to an earlier post on 15 Apr 2014 00:59:52 BDT
Last edited by the author on 15 Apr 2014 01:01:45 BDT
It is very easy, Papillon, don't worry.

If you look down the page to the bottom right you will see a link 'Help' and clicking on that will take you to another page and at the top right of that you will see a big yellow 'Contact Us' button - you click on that and sign in as directed, fill in the boxes with your chosen options so they will have some idea what your query is about, and then click on 'Call Us'.

You will discover that Amazon will, in fact, call you instead entirely at their own expense and usually within just a few minutes - so make sure that you have your phone handy and be ready to answer it ;o>

This is the way that Customers can find Customer Services but I can also give you a quick link that will take you straight to the last page? - you just click on this...

In reply to an earlier post on 15 Apr 2014 09:51:13 BDT
R J Rosewell says:
Ha-ha, very helpful but an easier way is to call Amazon customer services on 0800 4961081 - Good Luck

In reply to an earlier post on 15 Apr 2014 10:16:26 BDT
Certainly, each to their own...I personally find it far easier and much quicker for them to call me straight back rather than to ring them and wait for them to answer the phone ;o>

In reply to an earlier post on 15 Apr 2014 10:42:33 BDT
R J Rosewell says:
Ha-Ha! that is why you are suzysunshine7 instead of number 1, 2 or 3.
(Just kidding) I get enough nuisance calls without adding Amazon to the list which is why I prefer to call them to straighten things out.

Posted on 16 Apr 2014 07:59:15 BDT
Marta S. says:
I don't think it's secretly, I've signed up and everything was clear from the start, having read the terms and conditions. I'm very happy with the option, I was likely to spend at least £4 a month in deliveries, so I'm not spending more than I would. I also got Primethrough Amazon Family, which means I get cheaper nappies on subscription with a popular brand than I would do with the supermarket brand. In the couple of occasions when I was home and the item was not delivered next day, I contacted them and got another month added to the subscription for free. Now it also gives us some TV series and films, so it's a bonus. I know it will increase to over £70 next year because of the TV but I'll have to look at the options near the time. If you read what you sign and add an alarm in your calendar to remember to cancel, it's a good thing to try.

In reply to an earlier post on 16 Apr 2014 12:37:30 BDT
R J Rosewell says:
glad to learn that you believe in paying in advance for a service is a good thing and i am certain that amazon appreciate such customers to swell their overseas bank balances. be sure to keep a careful eye on your account and the best of luck with the nappies

In reply to an earlier post on 16 Apr 2014 13:17:37 BDT
Maggie V says:
Really, RJ, your cynicism is showing again! I thought M Suarez was most eloquent. When I first heard about the increase, I was a little shocked, but when I work it out, I believe I will still be getting the better end of the deal. Not to mention all the new tv & films I can watch, in my battle to avoid housework. The maid, unfortunately, also got this deal, so she stays home to watch all this incredible entertainment. A year of televised entertainment, free next-day delivery on a wide range of items, discounts on subscribe & save (not sure if this is limited to Prime Members), and cheaper nappies (although I don't require those, for the moment). Sounds like a good deal to me!

In reply to an earlier post on 16 Apr 2014 13:58:45 BDT
Raging I did not authorise 79.00 to be taken for prime I want it back same as you no contact about this

In reply to an earlier post on 16 Apr 2014 14:09:08 BDT
R J Rosewell says:
Ha-ha Maggie welcome back my valet, gardener and chauffeur all agree that freeview offers enough tv but as I am with talktalk I understand that they will also be offering some free Sky programmes in the near future. Re M Suarez I did wish her good luck with the nappies and I am sure that Amazon will offer a good deal in a washing machine to help with the washing chores. I will make do with just the nap bit.

Posted on 16 Apr 2014 15:43:10 BDT
Maggie V says:
I know this is slightly off-topic, but QVC were selling a Miele washing machine a week or so ago; just under £1,000. And it didn't even cook dinner.

Glad to hear your staff are happy. My pilot has gone on strike: he didn't read the clause in his contract that said he would pay me £49.00/£79.00 a year, just for the heck of it. Anyway, I don't think he should be watching tv in the cockpit. I think I'd better bring that up at his next performance review.

In reply to an earlier post on 16 Apr 2014 18:19:56 BDT
R J Rosewell says:
Well that really is a coincidence Maggie because I also have a washing machine that does not cook lunch. My washing machine is called Gladys and she insists that she has enough work already and that cooking should be done by cook. You really cannot get quality staff these days. I trust that your flying staff do not have spare time jobs with the Malaysian Airlines merely to keep up with Amazon demands of £49.00. That would be a real disaster so you must pass on the refund telephone contact number and insist that he brings the plane back to assist you with your shopping chores.

In reply to an earlier post on 16 Apr 2014 19:07:51 BDT
Maggie V says:
Actually, I've just found a note that he left, advising me that he's run off with the maid; they're planning to watch re-runs of Dynasty and Dallas (or should that be 'Dallasty'?), before catching up with the episodes they missed of The Walking Dead. Apparently they no longer need to work, as they won 'a huge wad of dosh' on last night's Euromillions.
I think this thread has become somewhat surreal, and has strayed waaaay off-topic!

In reply to an earlier post on 16 Apr 2014 20:37:46 BDT
R J Rosewell says:
Now be warned Amazon Lovers you can see what has happened to poor Maggie. Not only was she diddled out of £49.00 but she has now lost the services of some of her staff including her private jet pilot and one of her maids. The matron has formed the opinion that she will make a speedy recovery provided wer keep Amazon news from her and we must all wish her well for her future shopping in the High Street. WELL DONE MAGGIE V. (If that is Maggie the fifth I wonder what the other four were like - probably Harrod's customers with the odd excursion to Fortnum & Masons for petties.

In reply to an earlier post on 16 Apr 2014 20:49:40 BDT
Maggie V says:
I never thought of myself as Maggie the Fifth. I rather like it. Especially if I keep everyone guessing, as to what happened to the other four...

In reply to an earlier post on 17 Apr 2014 10:25:09 BDT
R J Rosewell says:
Obviously royalty Margaret V - and it is also obvious that after Ashford Junior High you would have been pushed off to Beneden for further education where they teach you to use posh words like cynicism, surreal and Miele instead of Hotpoint. My downstairs staff just would not understand such oratorical eloquence. AND YOU STILL SHOP IN AMAZON????
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