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Customer Discussions > mp3 discussion forum

Can I re download tracks

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Showing 1-25 of 134 posts in this discussion
Initial post: 13 Mar 2009, 11:50:10 GMT
Loonetta says:
My laptop crashed and I lost all music i had downloaded. Can I redownload te tracks?

Posted on 13 Mar 2009, 15:17:41 GMT
Mark Debbage says:
Can I download another copy of my MP3 files after the initial purchase?

Your Amazon MP3 Music purchases can only be downloaded once. After you have successfully downloaded the file to your computer at the time of purchase, we recommend that you create a backup copy.

We are currently unable to replace any purchased files that you delete or lose due to a system or disk error. If you encounter a problem with an MP3 file immediately after purchase, please click the "Contact Us" button in the Customer Service box in the right-hand column of this page so we can determine how to help you.

Posted on 18 Mar 2009, 09:44:04 GMT
its worth noting that Play.com offer a redownload free of charge. Maybe use them in the future to save Amazon giving you the finger for something that was out of your control.

Posted on 3 Apr 2009, 22:03:09 BST
i tunes offers re downloads

Posted on 3 Apr 2009, 22:55:03 BST
iTunes also has DRM other such as Vodafone, Play.com and Amazon do not!! Use Play.com

In reply to an earlier post on 16 Apr 2009, 23:05:48 BST
Well, actually iTunes has DRM free music and is going towards totally DRM free music...

Posted on 21 Apr 2009, 16:37:00 BST
Henke says:
i am a new user, used itunes etc for years with no problem, first time i used this sh*t amazon site an error message came up just before the download started and the tracks where gone, to date i have not managed to recover them - think i'll give this hit and miss music s*ite a miss and stick with the trusted sites.............cheaper isnt always better i suppose.

Posted on 24 Apr 2009, 13:29:49 BST
I agree...amazons recent campaign to underprice iTunes may be increasing sales but probably not market share. Im definately not coming back again.
For one, I just downloaded my first mp3's from amazon and a week later my computer crashed regretably as i hadnt updated my backup file. Lost £20's worth of music
with amazon and redownloaded all my music I previously purchesed from iTunes (£80 worth). Meaning I lost £20 with amazon and saved £80's with iTunes. iTunes made my day!
I realise the fundemantal moral of the story is update backup regularly but but there are better services that look out for you and they want you back for a lifetime!

Posted on 24 Apr 2009, 13:45:15 BST
E. Baker says:
I am a keen itunes user and today I downloaded tracks from amazon for the first time, had to install a tiny application but this took about 3 seconds. I got a cd for £3 which costs £6.99 on itunes. Am impressed! I back-up all tracks onto CD/memory stick anyway, both amazon and itunes recommend you do this.

Posted on 25 Apr 2009, 13:47:19 BST
G. Saunders says:
most people that download music surely use an ipod or mp3, therefore if your computer crashes, all the songs are backed up on your mp3 player or ipod, so you can just reload them back onto your pc! surely that makes it worth saving 40p per song to use amazon!

In reply to an earlier post on 27 Apr 2009, 17:39:43 BST
Mr. P. Osuh says:
Are you serious? It sounds like you need to be more responsible and back up data rather than trying to blame Amazon. If you buy something from the shop and then lose it/break it a week later, don't expect to get a refund or replacement.

Posted on 28 Apr 2009, 12:50:22 BST
Bee says:
That's a bit harsh Mr Osuh! All the user did was ask if they could re-download their tracks perfectly valid question I think. And with the best will in the world there will always be a time when your pc crashes and you've not had a chance to back it up. Wouldn't it be nice if you could re-download. Personally I think the fact you cannot has made up my mind about the downlaod I was considering.....Think I'll go elsewhere.

Posted on 28 Apr 2009, 14:38:53 BST
DT says:
Hmmm .... isn't it curious that there's all this fuss about 'rights management' and thou shalt not make 'illegal copies' ... etcetera.
But when it comes to mp3 downloads, we are heartily encouraged to make regular copies to 'back up our data'.
In fact if we do NOT make regular copies (knowing that all PC's crash some day!), then we are personally responsible for the loss.

Posted on 1 May 2009, 23:33:41 BST
I downloaded a bunch of songs, added them to my itunes and then stuck in my ipod to update the damn thing, when the computer crashed on me and I've lost everything I just bought. Won't be using this again.

Posted on 2 May 2009, 11:42:24 BST
Jimmy Boco says:
Amazon, I purchased a track but was unable to download it at my place of work due to the Internet filter applied. How can I download this track? Is it recorded that it wasn't downloaded? Why can't it be emailed to me?

In reply to an earlier post on 5 May 2009, 03:01:49 BST
Only Me says:
i HOPE SO...
My computer reset itself and I had bought loads of tracks from here....
And... losted them all.
So yeah, I hope so!

Posted on 8 May 2009, 10:38:36 BST
Merekat says:
Purchased for the first time and nothing downloaded but my account has been charged. What a con!!

Posted on 8 May 2009, 10:39:19 BST
Merekat says:
Purchased for the first time and nothing downloaded but my account has been charged. What a con!!

Posted on 9 May 2009, 10:47:28 BST
Discoman says:
Some tracks downloaded and others did not but now I can not find how to redownload. Never had this problem with the other legal sites that I have used in the past. Will not be using this one again.

Posted on 18 May 2009, 19:14:38 BST
Last edited by the author on 18 May 2009, 19:18:05 BST
Customer says:
I dont know if there is a time limit. But on 2 or 3 occasions when a download has failed due to a computer crash or something and i have emailed amazon straight away (via their help page), they have made the purchase available straight away.
My advice is claim this has happened on your most recent purchase, or two purchases, depending on how lucky you feel.

In fact, i think amazon should tell you that they do this, since if the download were successful, what benefit would it bring you to download the track again? It does nothing that Ctrl+c and Ctrl+v doesnt do!

So if anyone has experienced trouble with downloading, contact amazon and they seem to deal with it very quickly.

Posted on 20 May 2009, 09:47:43 BST
raynardo says:
my laptop also crashed and i lost the album i had downloaded. i will not be using the amazon mp3 downloader again if i can help it.

In reply to an earlier post on 25 May 2009, 01:58:29 BST
S. Djouma says:
I am having a simular problem i tried to download the relapse album by eminem but when i went to place the order and down load it said order failed but its showing in my recent orders and when i called the bank the transaction has gone through what should i do? Will i be charged again if i replace the order?

Posted on 25 May 2009, 12:15:15 BST
Top Tech says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on 29 May 2009, 20:35:32 BST
And pay apple tax!!! More money than sense.

In reply to an earlier post on 29 May 2009, 20:42:46 BST
Yes they are still there but better next time go to napster. com and join for 9.99 a month and if you lose all you music you can download again its unlimited trust me
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Discussion in:  mp3 discussion forum
Participants:  111
Total posts:  134
Initial post:  13 Mar 2009
Latest post:  6 Jan 2016

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