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Can I re-download purchased music?

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Showing 1-25 of 57 posts in this discussion
Initial post: 7 Jan 2009 14:02:57 GMT
P. Sharp says:
My hard-disk has just crashed so have lost all my stuff since I last backed up, including some songs I bought on Amazon. Can I download these items again?

When I go to my account I can see the purchase history but it seems there is no way to get another copy without paying again.

In reply to an earlier post on 7 Jan 2009 14:58:00 GMT
G. Basford says:
There is no way to re-download them again. I have had a couple of tracks that had faults with them and they gave me the links to download again. Contact them and see what they say.

In reply to an earlier post on 7 Jan 2009 20:03:41 GMT
Spacepig says:
technically speaking - no. call Amazon Customer Services with a sob story, you never know!

In reply to an earlier post on 7 Jan 2009 20:17:11 GMT
[Deleted by the author on 10 Oct 2012 23:58:42 BDT]

In reply to an earlier post on 9 Jan 2009 01:16:57 GMT
flik says:
playcom and hmv let you redownload your mp3s up to 5 times i think amazon should take note or they will not have customers downloadind from their site

In reply to an earlier post on 9 Jan 2009 05:35:27 GMT
They will if they continue charging £3 an album!

In reply to an earlier post on 22 Jan 2009 00:47:37 GMT
A. Bannister says:
Also, there's no way to re-start a download yourself if the original purchase doesn't work first time - I just bought an mp3 album but nothing happened! The Downloader program didn't start, and when I started it manually still nothing. Now instead of getting my album straight away I have to wait for Amazon customer services to get to work in the morning, read my email and reactivate the link. Then I have to wait until I get home to download the album and put it on my mp3 player. Not exactly the convenient, instant service I was hoping for, and all because there's no "try again" button on the site!

In reply to an earlier post on 23 Jan 2009 14:44:23 GMT
Mrs. Ke Jago says:
having the same problem. My security must have blocked the download, so I haven't recieved the album and can find no way to recover it. They should have a system that detects whether the download occured. Poor work Amazon.

In reply to an earlier post on 29 Jan 2009 20:44:31 GMT
is it me or is there a spooky echo here?

In reply to an earlier post on 30 Jan 2009 00:28:24 GMT
Another reason why I use amazon as a last resort. I use it to build my release list then if the song is on iTunes Plus I buy it there rather than here, even if the cost is 10p more. The last two weeks I was left with just 1-2 songs on amazon so less worries about failed downloads.

In reply to an earlier post on 3 Feb 2009 11:46:30 GMT
Jankowski says:
See comment below - hope this will help you....

Amazon MP3 & iTunes Woes.....Amazon MP3 Wins!
By Erick Pullen on November 3, 2008 3:54 PM
CS Representative: Agir Vijay -- Site: HYD

When my laptop and Ipod died I lost all of music- purchased from both ITunes and Amazon. I reached out to both of your firms to ask for assistance and Amazon agreed to let me download the songs again while ITunes did not.

From now on all my MP3 purchases will be done at I am very thankful for your assistance- I was so upset at the thought of having to re-buy music I already owned... now I can buy music I don't alreday own! And yes, I will be backing things up this time around. Thank you for giving me awesome customer service.

Jennifer in New York, NY

Posted on 9 Jan 2012 09:21:17 GMT
[Deleted by the author on 9 Jan 2012 09:22:11 GMT]

Posted on 11 Jan 2012 12:33:18 GMT
Stu says:
well that is annoying. ive just bought a playbook and was looking for a cheeky way pull my downloads onto it with hooking it up to me pc.

Posted on 30 Jan 2012 15:58:44 GMT
Sam Hinsley says:
it is a bit of a pain. looks like amazon is completely ignoring us though.

Posted on 16 Feb 2012 12:19:28 GMT
Simon Fraser says:
I believe amazon in the US allow you to download your purchased music as often as you like - it was part of the feature set advertised when the Fire came out. Could be it's part of the premium account benefits they have over there, though (as opposed to just the postage that the UK gets). So this feature might appear over here one day.

Posted on 16 Feb 2012 13:29:04 GMT
Alex Rossan says:
Seriously, this is ridiculous. I have just bought a bunch of Mp3s from Amazon and I assumed I was building a music library in the same way I've been building a kindle library - I can buy kindle books with confidence knowing I just need to log into my account on a new device and access my purchased media. There is NO reason Amazon's MP3 system shouldn't work like that, it's expected by the consumer. I don't think I will be using Amazon for my MP3s again after this.

Posted on 21 Feb 2012 13:30:38 GMT
J. Brunton says:
ordered 8 singles on mp3 and i also cannot download them to my i tunes ,when you click on the download toolbar nothing happens .
is there a way of amazon looking at this problem and maybe setting up an easier toolbar that will download thanks

In reply to an earlier post on 21 Feb 2012 17:14:58 GMT
RayKC says:
I had the same problem and made an on-line enquiry to amazon. They said that if I went through and listed the order numbers of the music I had lost they would enable me to re-download them. I restored two year's worth of downloads. You can get your order numbers from your order history. Just copy and paste the numbers and date to a word document and then copy them back to an on-line enquiry and submit to Amazon. It worked for me but I was told two items were no longer available unfortunately.

Posted on 2 Apr 2012 17:00:35 BDT
[Deleted by the author on 2 Apr 2012 17:11:21 BDT]

Posted on 15 Apr 2012 19:16:15 BDT
Helen says:
I downloaded music straight to my phone and then my phone was stolen. I called Amazon customer service and they were very helpful and did something which enabled me to re-download all my tracks. I'd give them a call if you have a similar problem.

Posted on 17 Apr 2012 12:04:20 BDT
don't you guys have the cloud? i'm in the US, and everything i buy goes to the cloud, which i can then download as many times as i want. unlimited storage (free) for amazon purchases, 5 gb free for uploads. you can purchase more space if you want to upload more.

Posted on 24 Apr 2012 12:45:06 BDT
Short answer is no. I lost about 25% of my mp3s because I had not got round to externally backing them up. Silly me. I downloaded a track the other day which was defective. After a couple of days, Amazon checked the track on their system and reluctantly will refund the princely sum of 89 pence. Their solution? Remove the track from their mp3 options but 'don't know' when or if it will be replaced on line. For heaven's sake, it is the Finale of Mahler 4. You can therefore download the 1st 3 movts. but not the 4th. I didn't bother telling them that tracks 1 & 2 are fine but 3 is defective as well. Customer service?????????????? ps for those of you bemused why I didn't want all 4 movts. it is because I still have the original LP but wanted remastered sound for the Finale which features my favourite lyric soprano of all time (Lisa della Casa). The 1st 3 movts. are purely orchestral. Grrrrrrrrrrrrrrrr!!!!!!!!!!!!

Posted on 3 May 2012 17:17:12 BDT
purple-eyez says:
Ditto to above - my pc crashed and now I will have to re-purchase same songs - should be something that lets you access the tracks you have already paid for.

Posted on 4 May 2012 14:27:10 BDT
Anom says:
From personal experience I used to have bad internet and when downloading music it was a very lengthy and annoying process. There have been various occasions where I have used amazon mp3 and my internet has gone down whilst downloading. I found amazon customer survice very helpful. I remember one such occasion when I was downloading an album and it failed 4 times I contacted them every time and they reactivated the download link every time. Just contact the customer service team I'm sure they can help

Posted on 6 May 2012 14:03:11 BDT
Amazon Need to develop a could system for you to download your mp3s similar to icloud I would buy more from amazon if I could buy and stream from other devices especially as my music collection is larger than any Mp3 player on the market at this time.
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Discussion in:  mp3 discussion forum
Participants:  52
Total posts:  57
Initial post:  7 Jan 2009
Latest post:  18 May 2016

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