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Customer Discussions > mp3 discussion forum

Now, Where's the re-download link?


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Showing 1-21 of 21 posts in this discussion
Initial post: 16 Dec 2008, 01:00:24 GMT
Last edited by the author on 16 Dec 2008, 12:45:35 GMT
Jay says:
Without a physical product - re-download is the only way to ensure a purchased product lifespan beyond the next Weekly Windows Blue Screen Of Death / Restore to Previous Recovery Point / Check Disk Error / Disk Crash / etc ad infinitum.

When CD's were launched they were marketed as "indestructible".

Perhpaps, 1-time download mp3's should be marketed as "Irrecoverable" ;)

Play.com already offer this - My account - re-download purchased tracks.
(That's right - you've purchased them, go ahead and put them back on your computer, it's not your fault you don't have a degree in IT and your Hard-disk-thingy crashed)

(Don't quote a backup strategy - I never had to duplicate my CD collection and joe-public thinks Carbonite is the next element after Cryptonite! And Mozy is a type of walk)

In reply to an earlier post on 16 Dec 2008, 01:25:16 GMT
Last edited by the author on 16 Dec 2008, 01:25:37 GMT
Just back them up, it isn't hard to do, in fact it's something you should be doing routinely with ALL your data. There is no re-download option with iTunes, and that hasn't stopped it becoming the biggest music store in the world. At least Amazon are offering much higher quality music than Apple, and without any wretched DRM.

I use Mozy and it works flawlessly every time, but there are many other options too. Heck if you want to go old school just stick it on a USB key or a DVD-R.

In reply to an earlier post on 17 Dec 2008, 03:28:26 GMT
Last edited by the author on 17 Dec 2008, 03:28:56 GMT
R. B. Gomes says:
I agree ..Amazon needs to have a digital locker ...i have been using HMV mp3 store for a couple of months now..and they have a re download option (so does 7digital...)....

In reply to an earlier post on 17 Dec 2008, 08:46:38 GMT
Paul says:
just email amazon and ask them. i did because i couldnt find where my download had gone. just say you cant find your download or an error occured and they will allow you to redownload it.

In reply to an earlier post on 17 Dec 2008, 16:38:48 GMT
A. Phillips says:
What - there's no way of re-downloading tracks! If I'd realised earlier I wouldn't have just bought these 2 albums from Amazon. Been using emusic.com for about a year and one of the great things about it is that once I've purchased an album, I can keep downloading it whenever and whereever I need to. Its not just for when everything goes wrong - I'm always shuffling stuff here, there and everywhere cos I don't have much hard drive space on my laptop. With emusic, not only do I not have to worry about deleting my only copy of an album, it means that if I forget to copy them back to my laptop afterwards then suddenly get the urge to listen to a particular song, I can just re-download it.
Yeah I can back them up, but that's not the point. The point is that it feels the mp3s I've just bought aren't as useful as the ones I can get from elsewhere and I have to be a bit more careful with them.
Surely this must be coming soon as everywhere else has this functionality. I'll be holding off from buying any more mp3s til then. Shame cos there's some good albums here on amazon...

In reply to an earlier post on 26 Dec 2008, 11:03:13 GMT
The unlimited re-download on emusic is great. However you should still do a back-up. If an artist or label leaves emusic it will no longer be available to re-download

Posted on 17 Nov 2010, 19:11:18 GMT
Music fan says:
Have a look at 7digitals android app. I can access music purchased there anywhere I wish. How convenient, why can't amazon do this!? Shackling legitimate downloaders is not a good idea.

I agree with Jay's original point, most people don't back up and will assume they can re download!

Posted on 12 Mar 2011, 21:46:31 GMT
I think this stinks too. I recently had a HHD crash. HMV used to allow you to redownload tracks but even they have a system where if you dont purchase for a while you have to reset the account and your past buys are no longer possible to download. Its all well and good backing up but I usually end up with a pile of CD-r's with only a few tracks each on them. Wont be using the download function here. I dont want to have to pay to replace my tracks. Some Ive only had a matter of days before my HHD crash!

In reply to an earlier post on 13 Mar 2011, 23:48:10 GMT
eMusic have now changed their policy with their new pricing structure - you now have to pay to redownload from your monthly subscription. iTunes woudl let you redownload if you'd lost anything, you just had to contact their customer services and the tracks would be added to your download queue. 7Digital & HMV Digital are now the same company (HMV own 51%). Anything you'd downloaded from HMV before they merged their service with 7D will have been lost

Posted on 26 Mar 2011, 20:54:34 GMT
I back up from both my Amazon and emusic downloads onto an external hard drive, along with all my other data, on a regular basis; it isn't hard, I'm no IT expert but I just plug it into a USB socket, tell Windows to back up all files including music and bob's your uncle. And I always burn them onto CD so I can listen when I don't have my PC going. If you don't want a bunch of cds with only a few tracks, and I agree that's annoying, make a playlist of tracks that go together and burn them all onto one disc. If you like an artist or band, you can usually burn a couple of albums onto one cd.

Posted on 16 Apr 2011, 22:10:22 BST
Ian says:
I lost all my Amazon downloads when my hard-drive failed - I emailed them and they let me re-download them all. Now I have them backed up on a ReadyNAS duo. I've tried Adrive and Mozy but neither seem to work well and are expensive so I'm relying on the NAS and my household insurance if it catches fire!

Posted on 30 May 2011, 19:38:14 BST
I gave Amazon a ring just now and the fella was lovely - let me redownload all my files after my terrible wine+laptop incident. Highly recommended :)

Posted on 16 Jan 2012, 10:16:23 GMT
Hey Amazon, why not use your kindle idea and let your mp3 customers register their devices? That way if accidental deletions occur, redownload is easily synced and you also keep the music licencees happy? ;)

Posted on 16 Jan 2012, 10:33:25 GMT
the answer is burn them to a disc

Posted on 16 Jan 2012, 11:39:28 GMT
Ian says:
Burning them to a disc seems pretty pointless - why not just by the CD in the first place then rip the tracks to any format you like? Part of the point of downloading is to avoid having all those discs lying about my flat.

In the past Amazon allowed redownloading or tracks I lost when my HDD failed (now they're backed up on a NAS drive but it's still possible that both discs could become corrupted and the files lost, just as CDRs can be easily damaged) and iTunes allow redownloading. If other music sellers don't, why would I buy from them?

Posted on 20 Jan 2012, 17:26:35 GMT
I think I have messed up. I purchased an album on my new blackberry phone and I can't find where it was downloaded to, if it was downloaded. Any idea where to look. There didn't seem to be anything downloaded after purchase

Posted on 20 Jan 2012, 18:06:58 GMT
Tom Farmery says:
iTunes have introduced their new policy where you can re-download anything you buy to a registered computer as many times as you like, what I don't get is why Amazon don't do this, surely they want to remain competitive. I bought a song yesterday and it wouldn't download so I tried again later but it said that I couldn't download it as it expired. Sort it out Amazon, you have taken money off me for nothing. It's not a great deal of money, but that's not the point, I have no end of problems with your service and I can't see myself using you again unless you start resolving these problems like your competitors.

In reply to an earlier post on 23 Jan 2012, 03:35:40 GMT
Eira says:
Philip, you can re-download from Itunes. My old computer died and I am reloading everything on my computer. I downloaded all the songs I bought in the last 5 years, just a few minutes ago. Once you use up all of your 5 allotted devices, you can also delete older devices to make room for more.

Amazon used to have this feature, too. It has been a couple of years, though. I suppose that now that the Cloud is available, they don't see a need for it anymore. But if I bought a CD and it no longer worked after a couple of plays, and the problem was not my device, or that I got a new CD player, I would wonder why the CD no longer worked. I would want a replacement or a refund for a faulty product.

And I've backed up my music before, but for some reason the format didn't work when I tried to reload everything. Why? I don't know--but it shouldn't be so difficult, should it? It is unreasonable to me that creating a backup apparently requires an IT degree.

Posted on 6 Feb 2013, 17:31:53 GMT
Was just searching for ways to re-download an album I'd lost through several laptop upgrades/etc. Turns out the amazon cloud music host automatically found my previous purchases and added them to the cloud music host - ace! Now I can re-download them again :) Happy customer!

In reply to an earlier post on 9 Feb 2013, 13:04:01 GMT
T.J.Byford says:
CJR,

I, too, found re-downloading from Amazon Cloud a saviour. The last time I purchased some mp3 albums preceded this feature and then Amazon only permitted one download of purchases. If these went wrong, one lost the file, unless Amazon could be persuaded this failure was due to a fault at their end.

Last week I revisited the mp3 site and downloaded a number of classical music albums and elected to download to my pc immediately. After a couple of downloads proceeded without a hitch, all of a sudden, there was a failure in downloading the first track of every subsequent purchase. So I was pleasantly surprised when I investigated cloud storage further to see all the tracks for every album listed and to see the download button. I tried this with a little trepidation as I fully expected to get a message to say I'd already dowloaded but, no, all went well. So one happy customer. And should I want to stream via cloud, I see that I can register a number of devices.

In reply to an earlier post on 9 Feb 2013, 17:51:00 GMT
Ian says:
My experience of Amazon customer service was slightly better than yours; when the hard-drive in my PC died I emailed Amazon and was able to redownload every track I've ever bought. The new system is much simpler though.
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Discussion in:  mp3 discussion forum
Participants:  19
Total posts:  21
Initial post:  16 Dec 2008
Latest post:  9 Feb 2013

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