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All mp3 Purchases Now By 1-click only...!!! Time to Protest..


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Showing 201-225 of 709 posts in this discussion
Posted on 10 Oct 2012 14:32:13 BDT
Last edited by the author on 11 Oct 2012 17:53:40 BDT
1-click only? a serious downgrade on the user experience. My only hope is that Amazon will not be switching to complete DRM otherwise it will be me switching back to buying music on CD only!

Posted on 10 Oct 2012 16:23:12 BDT
Thought I was going mad! Now I know why I couldn't find an "add to basket" button - why would I want to buy multiple items individually? Sorry Amazon, no more mp3 buying for me until you restore the options.

Posted on 10 Oct 2012 17:21:19 BDT
So wish I'd gone to this page prior to making my downloads. At first I couldn't figure out what this nonsense my screen was showing at the lack of multi-buy options. I have always loved the fact that Amazon have allowed me to browse and checkout all at once. Do you see any other online shop on the internet doing this? NO! Because they realise that to do a 1-click service with no "add to basket" is a sure-fire way to annoy a lot of customers (potential or otherwise). Unfortunately because I quite dislike other music downloading websites I'm forced to stay with Amazon (not something to smile about).

Amazon! Give back the option to put ALL purchases in our baskets!!!

Posted on 11 Oct 2012 08:49:55 BDT
semanteme says:
No reply to my email summarising this thread (in some considerable detail) which was sent to Jeff Bezos and copied to Customer Services (3 days ago now). Not even an acknowledgement or holding message. I find this very sad. We have tried to draw Amazon's attention to problems that it would be very much in its own interest to address, to no avail. I think 114 contributors to this thread + about 50 elsewhere, 203 posts here, 9 pages... and about 120 posts elsewhere should have rung alarm bells by now, not to mention all the individual messages to Amazon Customer Services. One can only infer indifference, after nearly a month trying to get through. It is a shame because I found Amazon interesting and a good service. But unfortunately this is the end of the line for me. I will continue to review these threads from time to time and may log in to Amazon occasionally out of intellectual curiosity but that's it for now I'm afraid to say. Good luck to everyone else who is willing to keep trying. I think the message has been loud and clear.

In reply to an earlier post on 11 Oct 2012 10:47:08 BDT
Suze says:
Well said Thia and I totally agree!! Like you I used to 'add to basket' so that I could decide afterwards whether to buy now or save, and I used to do this a lot and over the course of the year, spend a lot of money! AArrgg! another of life's simple pleasures denied.....AMAZON PLEASE LISTEN to your customers! Put it back to the way it was!

Posted on 11 Oct 2012 12:14:53 BDT
C. Castle says:
I have been silently following this thread, but felt I should express my agreement that this is a huge backwards step by Amazon. I think Dodmo hit the nail on the head saying that Amazon probably did this because they noticed people adding things to their basket which they did not buy, and probably counted them as 'lost sales'. Many people doing this have a budget in mind and are usually modifying the basket to fit this!

Fair enough, add the 1-click option for those who want to use it, but keep the add to basket function for those who do not. You seem to be able to manage this for all your other items!

I do use Amazon a lot - and I still will for physical items, but my MP3 custom will be moving to Play.com until they reinstate 'add to basket'.

More fool you, Amazon.

Posted on 11 Oct 2012 16:10:07 BDT
J. Mcvittie says:
I don't usually post, but on this occasion i figure every little helps. change it back, amazon!

personally, i often wait for the two for a tenner offers on mp3 albums, as i do buy quite a lot, it's a big saving. this new one click crap is awkward and i assume it doesn't work for offers. i think this whole thing is a shame as Amazon was the best place to buy music, it was easy and you could review everything before purchase, now i am hesitant to buy anything, mostly because to buy everything individually seems more time consuming in the long run, especially when your in the mood for a proper browse, going back and forward is boring.

fingers crossed, someone undoes it.... and puts an offer on as a way of apology.

Posted on 11 Oct 2012 16:48:11 BDT
Last edited by the author on 11 Oct 2012 16:52:28 BDT
As with others, I've always put purchases into the shopping basket until the price was right or I wished to place an order - been doing that since 2002.

I got caught out on the first day of the " improved " buying system, clicked on the button to the right of the track which has ALWAYS shown " Add to Basket " and had become " Buy MP3 " overnight without any warning. I'd purchased a track I'd wanted to possibly buy in the future but, after complaining, got a full refund.

I sent 3 e-mails to Customer Services to complain about the new system and received apologetic comments merely saying that customer feedback was valued and would be considered in the future. Cloud player is like so many things these days where it tries to be everything to everyone and does 100 things that most people don't want but is very poor at the 3 or 4 things that customers DO want - I keep a copy on a separate hard drive anyway so why pay to keep my library on the Cloud system.

Posted on 11 Oct 2012 17:04:40 BDT
Last edited by the author on 11 Oct 2012 17:07:53 BDT
Why is 1-click compulsory only for MP3 purchases? I can see that this in conjuction with starting the Cloud set-up but 1-click is optional for all other purchases from Amazon.

If I buy an MP3 track, I listen to it on my computer / MP3 player - I don't need to be able to listen to my music on myriad portable devices.

Cloud & 1-click?? Definitely a backward step !!

Posted on 11 Oct 2012 19:15:26 BDT
I do not like this new system. At all. I don't see how the update has made it better, seeing as we now can't add multiple songs/albums to our shopping basket. I would buy music somewhere else on the internet, but the Itunes Store doesn't work on my computer, and I'm paranoid about getting viruses from cheeky download sites. Amazon - you're lucky I'm loyal!

Posted on 12 Oct 2012 09:23:54 BDT
semanteme says:
I spoke slightly too soon (but I still have serious reservations). I received an email from Amazon Executive Customer Relations:
"Jeff Bezos received your email and asked that I respond on his behalf.
Thank you for taking the time to send us your suggestions about the Amazon MP3.
Feedback like yours really helps us maintain our high standards in customer experience. I've sent your feedback to the Amazon MP3 team for consideration as we make future improvements."

However, the email then continues with the now familiar stock answers: " 1-Click ordering allows us to process your payment quickly and deliver your digital items instantly." "...our Wish List feature allows you to save items for purchasing at a later date". "...we delay the processing of all 1-Click orders for 30 minutes so that we can group them into as few orders as possible..." RE: Cloud: "...tracks and albums are automatically saved to Cloud Player in case you ever lose access to your music. This is a free feature, doesn't cost you anything and is optional."

Good news and bad news, I suppose. Unfortunately as I see it the references to 1-Click do not hang together (it just takes much longer now, however you look at it), Cloud is a separate issue anyway (and in any case now just adds an unhelpful additional step to purchasing) and Wish List (which, like 1-Click, I've never liked or seen the point of having) is just (for now) an ersatz work-around, now that we've lost Save To Basket.

Naturally I made all these points in reply, but surely the crystal clear, take-home message still has to be quite simply: PLEASE CAN YOU JUST RESTORE SAVE-TO-BASKET for individual and album mp3 donwload purchases.

Posted on 12 Oct 2012 09:48:46 BDT
Martin Small says:
"...we delay the processing of all 1-Click orders for 30 minutes so that we can group them into as few orders as possible..."

Rubbish - this is untrue - I bought half a dozen albums last week on MP3 then 1 CD (as it wasn't available on MP3) and that final payment was refused (surprise, surprise) as the CC company clearly thought it looked suspicious. Idiotic.

Posted on 12 Oct 2012 12:29:03 BDT
obertan says:
After that response to Semanteme from customer services, which they just copied and pasted from all their other emails to customers I officially give up. I don't think they will make a u-turn on this.
Somehow it must be linked in to the Cloud that they can't have the basket otherwise
a) they would just put it back
b) they wouldn't keep banging on about the advantages of Cloud when the problem IS NOT Cloud, it's the lack of basket.
I've already found a solution, instead of spending a small amount of money and a lot of time on here, I used Amazon in one window to browse, and HMV in another window to basket and buy (although I think there may be cheaper alternatives) which I haven't bothered to investigate yet.
Also funnily enough I just bought a new computer and whilst shifting my music across I looked at how much I've bought from Amazon by looking in the AmazonMP3 folder and it shocked me a bit. The old basket system was so good at making it easy for me to spend MORE money.

So I can only assume that the only reason for getting rid of it is that it's technically not possible to use with Cloud - in which case the basket won't come back so we may as well all just go and buy elsewhere (and like I said you can still use Amazon to search for things and use another company's basket!).

I really like Amazon and its' a shame but if their system isn't up to the required standard then I think brand loyalty has to go out of the window!

In reply to an earlier post on 12 Oct 2012 13:12:48 BDT
semanteme says:
Sadly I think you're right (obertan). Amazon need to ask themselves if people would rather have Save To Basket back or Cloud. I think the answer is pretty glaringly obvious. As we English say, 'if it ain't broke, don't fix it.'
Still sticking to the mantra that 1-click x n times vs. bulk/basket purchase is quicker just flies in the face of logic. I think it IS also clear that Amazon are destined to lose A LOT of money through this service downgrade.

Posted on 12 Oct 2012 13:19:49 BDT
S. Clegg says:
I agree
I would like to be able to view mp3 tracks added to my basket, choose to buy & add to my cloud or save for later. At the moment I have to buy each track, confirm payment details & if i want to download the track or just listen to it on the cloud.
If i buy 10 mp3 tracks that is a lot of effort when in theory i could purchase the contents of my basket in one transaction (not 10!)

Posted on 12 Oct 2012 13:30:47 BDT
Qakula says:
I wonder if Amazon would listen if we all posted how much we spent on downloads that would have been through Amazon but weren't.
Presumably the amount could be quite large after a short while...
I recently spent £2.99 on an mp3 album from iTunes.

In reply to an earlier post on 12 Oct 2012 15:13:09 BDT
I'm with you on this one...it strikes me these people are getting to be greedy bastards !!

Posted on 12 Oct 2012 16:22:20 BDT
Last edited by the author on 12 Oct 2012 16:23:11 BDT
I see several possible scenarios that would explain their reluctance to reinstate the basket

* Having written the latest "improvement" to our buying experience not to use the basket, the Amazon code monkeys are unable to reinstate it without a ground-up rewrite. - very expensive and time consuming.

* Having spent much time and money on developing Amazon's Cloud and the associated apps Amazon are frustrated with the general customer indifference to the whole idea and are desperately looking for ways to stick it down our throat at every opportunity hoping that familiarity will overcome our reluctance.

* The executive responsible for this gem of an idea is digging his heels in and saying "I know better than the customer...this is a great idea...It's only a couple of hundred whingers out of millions... the fuss will soon die down... they'll get used to it ".

* The one click purchase (or our acceptance of it) is critical to future planned changes to our mp3 buying experience.
(insert your own favourite conspiracy theory here)

It could be any combination of the above or something else completely but, whatever the reason, I agree with everyone else and I am going to adopt obertan's policy of browsing Amazon and buying elsewhere.

Posted on 12 Oct 2012 18:50:39 BDT
music lover says:
Yes I have had awful trouble with this as well. I too liked to put all my purchases into a basket and buy it all in one go. Now you can only do one at a time, and then you can't get back to where you were, its a time wasting site now. It is virtually useless to me as well as my computer won't allow me to download from cloud player. I sadly can't use it any more and have had to find other sources to purchase. If you want to compare diferent versions of songs and decide later you can't. I liked the BASKET option. I don't need a back up system to hold my tunes in my computer has that already. What a shame, some twerp obviously thought it was a good idea, instead it turned into a night mare for me. I too had a useless lengthy e-mail saga that resulted in them telling me i could download to cloud player??? FRUSTRATING

Posted on 12 Oct 2012 19:11:38 BDT
Alex says:
I agree that this new system results in a far worse customer experience and makes buying music a lot less enjoyable. Being able to add mp3 tracks and albums to the basket and buying them all in one go was really useful, now the only option is to use the wish list but you still have to buy them one by one.

Posted on 12 Oct 2012 20:46:43 BDT
The best place to buy music now is on E-Bay. You can always pick up cheap Cds on there. Download all the songs you want to your computer, then wait for one of E-bays free listing weekends and put it back up for sale. You might even make a profit. Thats what I do.

In reply to an earlier post on 13 Oct 2012 09:52:31 BDT
Last edited by the author on 13 Oct 2012 10:01:04 BDT
Mr D says:
ITunes has the 'wish list' feature to store potential purchases to buy at a later date. A useful feature. Add in the deals with gift cards ie £25 for £20, then the price premium buying from apple disappears and makes buying things cheaper.

Bye bye Amazon, I'm sure all the people buying the locked down kindles will make up the losses in sales.

In reply to an earlier post on 13 Oct 2012 10:22:29 BDT
I did wonder if Amazon had a "buy all of wish list" like iTunes but haven't checked yet. It would make things easier.

Posted on 13 Oct 2012 11:00:37 BDT
Midero says:
Totally agree with all previous posts. The change is idiotic (at least for the customer). I've also complained & had one of the standard replies. Let's hope someone at CS actually reads this thread.

Posted on 13 Oct 2012 14:27:40 BDT
Crow Jane says:
I'm complaining too -- what were they thinking? I find this method annoying with the Kindle, but at least with the Kindle you can download a free sample which actually stays on your Kindle, giving you time to mull it over and also reminding you of which books you might want to buy. Sorry, but I do not do "snap decisions"!
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