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Customer Discussions > mp3 discussion forum

Can I re download tracks

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Showing 76-100 of 134 posts in this discussion
In reply to an earlier post on 28 Jan 2012 00:46:02 GMT
Rush says:
Homer, try to contact Amazon. Maybe, they can sort it out. :)

Posted on 1 Feb 2012 23:39:11 GMT
Last edited by the author on 1 Feb 2012 23:40:11 GMT
Sam Hinsley says:
I can see why it is annoying that they don't offer re-downloads but think of it from their point of view. I personally just use an old computer to backup all my files. is good if you want to be able to access your music from anywhere and don't mind leaving a pc running at home.

Posted on 2 Feb 2012 02:25:38 GMT
dss says:
If your download failed, you should be able to open up the Amazon Downloader and retry.

Posted on 2 Feb 2012 09:49:28 GMT
M. Dyson says:
iTunes, Play, HMV and Fairshare all offer re-downloads. I think I'll be using all of them in future rather than Amazon.

Posted on 9 Feb 2012 22:56:06 GMT
Cece says:
Amazon do allow you to re-download your songs if you explain the situation to them, reason being my laptop crashed and I lost all my downloads, explained it to Amazon and they allowed me to re-download the songs onto my computer instead..

Posted on 12 Feb 2012 15:35:57 GMT
holly says:
What an absolute con! I downloaded several tracks from Amazon, which became unplayable after a few weeks (???!) Turns out, if I want them I have to pay again. Customer service was rubbish. I thought that once you paid for a track it was yours to keep, otherwise what's the point?

Posted on 12 Feb 2012 21:00:05 GMT
I downloaded three songs on a black Berry but I have gotten a new phone which came with a bigger SD card so I wanted to move the songs to the other SD card but when I plug the card into the computer the songs are no where to be found but when I put the SD card into my new phone I can find the songs. Is their a way to get the songs from the old SD card to the new one?

Posted on 16 Feb 2012 13:54:29 GMT
Alex Rossan says:
Screw this, Amazon won't be getting me to pay for MP3s again.

Posted on 19 Feb 2012 00:01:12 GMT
I upgraded my PC yesterday and it never occurred to me to back up my songs when I reinstalled windows to a new SSD, I assumed it was the same as Steam, and all other digital distribution I use so I was quite shocked to find I can't re-download my songs. Luckily I only had a few songs but I certainly won't be using this service again.

In reply to an earlier post on 21 Feb 2012 12:40:40 GMT
F Roux says:
Unplayable after a few weeks? You sure you didn't just suffer harrdrive corruption?
I've been downloading from amazon pretty much from the start (as well as iTunes etc) and have never had that. Never required a re-download either, as I make backups...

Posted on 29 Feb 2012 17:39:45 GMT
Len Phillips says:
Oh dear Amazon , just when I am about to download several tracks.
I have read all the reports and sorry, I will be looking elsewhere.
However, thank you to Amazon for being very honest and allowing customers to review every comment.

Posted on 7 Mar 2012 14:26:46 GMT
Dan Coin says:
The trick to not losing your files is to stop being a moron ... and back up your files.

- Long-time satisfied Amazon MP3 download user

In reply to an earlier post on 20 Mar 2012 21:51:03 GMT
R. Sampson says:
i have had 2 laptops that when tits up and i contacted amazon on there home page and every time they have issued me the redownloads i find them great for this

Posted on 23 Mar 2012 10:15:51 GMT
Last edited by the author on 23 Mar 2012 10:17:11 GMT
Spotify offers a download service too and if you buy enough tracks, you will find it the cheapest service to use. You can also of course stream the songs if you subscribe to their streaming service you can listen to them a number of times to decide whether to buy or not. You can also stream to a more limited extent on their free service with the occasional commercial. It is extremely useful sometimes to be able to hear how a song "develops", something you can't always tell from a small snippet.

I buy all my music on spotify: 100 songs for £50 so 50p a track compared to 69p-89p that you pay here, and almost all 320Kbps compared to 256Kbps VBR here. (There is an occasional 256Kbps fixed rate. Of the 49 songs I bought there this week though, all of them were 320).

Spotify allows 4 re-downloads. Obviously by this point you can ensure your tracks are backed up. A failed download is not considered to be one, so until you have the track on your machine, it doesn't count as a download against you.

Posted on 25 Mar 2012 14:18:07 BDT
Incidentally from a "being competitive" point of view, I hope Amazon read my message and perhaps take note and improve their own product to match those of other vendors. I would certainly prefer to use a single service than have to jump around from one to another, and Amazon do provide the best search. However it is not profitable for them if I search for music here then buy it elsewhere so make me want to buy it here.

I don't mind using an application as long as it is fairly lightweight. Ideally it should work on any platform, i.e. not only Windows.
- Even better filtered searches than we have already. (Let me filter out all these silly karaoke/tribute or releases that are not really new).
- Application wiill also hold a library of tracks on my computer enabling me to see if I already have it. (Spotify does that for me)
- Ability to put all my search results into the app so I can listen to the songs and purchase tracks I like without too much navigation.
- Package deals that enable me to buy lots of mp3s by different artists (e.g. £50 for any 100 mp3s, that spotify offers me)
- 320kbps for those who want it and other formats like FLAC available for those who want that.
- Downloads will go where I want them on my computer (without creating subdirectories unless I ask for them) with the file-name in the format i choose.
- Track is not considered purchased until download has successfully completed.

Offer me all that and for certain I will purchase from amazon.

Posted on 26 Mar 2012 00:20:34 BDT
M. Knowles says:
If you download illegally or purchase a physical CD, you can do what you want with YOUR music, where you want, how you want. Make no copies or make a million copies, burn them and give them out free. If you download legally and pay for them (still the same price or more expensive than a CD that has a case, disc and booklet-funny about that huh?) then you get told how many devices you can put it on, a limited number of burns and only half the quality of a CD. Makes it a no brainer to me.

Posted on 26 Mar 2012 09:35:54 BDT
I downloaded an album to my phone this afternoon using the Amazon MP3 app. I was really looking forward to listening to it on the train home after my night out. Well guess what, my phone got pickpocketed out of my pocket on the London Underground (hands up who's been there) and there goes my brand new unplayed album. And I can't even download it to my PC, because what? I only own the music on one device? Well screw this, I'll just go to a SHOP and by a CD and carry that CD around with me wherever I go, if Amazon are going to be such rotten scumbags about the whole thing. Sod this. Not only have I lost a phone, I've lost a music collection and it turns out that Amazon, unlike iTunes, won't even let me get it back.

Posted on 26 Mar 2012 09:42:11 BDT
Only with DRM but nobody sells music with DRM anymore. It was unpopular but then there was an issue when VirginMedia stopped selling downloads and yet all these people had DRM tracks and there was no server to verify them.

Also because of the unpopularity of DRM, people were still illegally downloading for exactly the reasons you state.

They finally got the idea that if they were going to make people pay for downloads, they also had to give the people what they wanted. And people expect decent quality tracks too. My guess is that eventually they will offer FLAC at a higher price for those who want it and mp3s at a lower rate for those who are happy with that quality and want to pay a lower price. The typical "market spread" pricing model.

The only services that still need DRM are subscription services where you don't pay for the tracks but for the service that lets you stream them, and they usually give you "purchase" options whereby you now have DRM-free music.

Of course because it's DRM free doesn't give you the right to illegally share it.

In reply to an earlier post on 26 Mar 2012 19:01:34 BDT
You are unlucky to lose what you only just downloaded but no real excuse for not backing up the others. My music is backed up onto several devices just in case one fails as one should do with any digital files.

I use amazon for search only. If they provide me everything I put in my comments above I would use them to buy the music too.

Posted on 11 Apr 2012 20:30:08 BDT
This post goes back to 13th March 2009 and Amazon still haven't listened to their customers and sorted out re-downloads!!! I'm also having problems with Amazon's poor service (no re-download after losing tracks I haven't even heard yet!). I suppose I could "contact Amazon support" and wait for assistance (why - when other providers let me re-download?). One of the greatest benefits of digital music is (with other providers such as iTunes) that you don't need CDs cluttering up the place etc - so why do Amazon force you to backup (to CDs, DVDs, dodgy USB drives, odd libraries on various PCs/devices etc) when others don't? With Amazon's service you may as well buy the original (often cheaper) CDs so you have better quality than MP3s (for audiophiles), don't have to back-up (it's already on a CD!), don't have to pay for a CD/DVD or device to back-up onto, don't have to waste the time backing up, don't end up with odd files missing from music libraries because you've got them across multiple devices and get the original artwork etc. I'm either going back to original CDs or to iTunes (obviously the later). It's 2012 Amazon - sort your (poor) service out!

Posted on 7 Jun 2012 13:53:19 BDT
Losing music is the frustrating thing ever, so what, do I just pay for it all again? that's ridiculous amazon, never again
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In reply to an earlier post on 27 Jun 2012 10:00:14 BDT
RobinG says:
try they allow 4 attempts to download and have a helpful customer services who will even re-set the download if you explain what happened. They keep the record of your download library on your customer account for ages so it can be re-downloaded if needed
i have used Aamazon & downloads but frankly amazon have a LOT to learn. esp the fact it cant be re-downloaded if say you had a hard disk carsh or the tracks got corrupted. Also their service is only available in the. Play allows I thjink up to 4 maybe 5 downloads and can be downloaded outside of the UK - bot of which are impossible with Amazon.. I only tend to use Amazon if I cant find the tracks elsewhere or if theire prices are exceptionally good. get the bulk of my download money because of superb service. Amazon really do need to look at this if they are every to get the lions share of my money for downloads!!!

Posted on 30 Jun 2012 18:19:31 BDT
Data loss is a realistic posibility for everybody and back is only 100 % effective if you backup 100 % multiple times every day.I have thousands of all legaly purchased songs. 2 albumns were not backed up. both came from amazon = both lost. Amazon policy means no replacement. ill never use amazon mp3 again.
Its a stark contrast with amazon kindle, which has an excellent and sensible approach to downloading replacement copies whn a device is destroyed lost or stolen.

In reply to an earlier post on 2 Jul 2012 15:03:19 BDT
Rush says:
Simon, have you tried contacting Amazon and asked them if they can let you redownload the albums? They're just one email away. :)

Posted on 5 Jul 2012 13:03:32 BDT
T. Wood says:
I lost one of my favourite albums when my hard drive died. I contacted Amazon customer support and they got back to me very quickly and arranged for me to be able to re-download the entire thing. Give them a chance to help you, you never know your luck, I know I was delighted.
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Discussion in:  mp3 discussion forum
Participants:  111
Total posts:  134
Initial post:  13 Mar 2009
Latest post:  6 Jan 2016

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