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Amazon MP3 imports to iTunes but won't transfer to iPod (wrong format)

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Showing 1-16 of 16 posts in this discussion
Initial post: 12 Aug 2012, 12:54:04 BST
Hi I've been using Amazon's MP3 downloader for a few years now. Usually, music downloads, itunes opens, there the music is and I can either play it through itunes or (the main reason for me using itunes) transfer it to my iPod.
Yesterday I downloaded an album, it appeared in my itunes library but when I tried to transfer to my ipod itunes claimed that it was 'in a format not supported by my ipod' so it wouldn't transfer it. I have tried removing said album from my itunes library and then re-adding it but still the same error message.
Any ideas? Is this itunes trying to make me buy from only them or is this an error in format of the file downloaded by Amazon?
Help appreciated, thanks.

In reply to an earlier post on 25 Aug 2012, 15:11:58 BST
I assume you "open"ed the file in Amazon downloader, not "save"d it, so it has actually downloaded it as mp3's. If you navigate to the folder where the album is, right click one of the songs, and check the properties. It should recognise it as an mp3 file. Occasionally Windows doesn't add the suffix to the file. You could try renaming the files, and adding ".mp3" after each filename. If the album folder just contains a zip file, right click and click extract all files (I'm assuming you are using a PC and windows 7). Then move the zip file elsewhere and retry importing into iTunes.
If none of this works, contact Amazon. Also note that they have recently updated their downloader software. If you haven't updated yours it might be that the old software won't work with newer files. Update and contact Amazon to re-download. If you have updated, it might be a bug in the new software, in which case they ought to be informed about it. Good luck.

In reply to an earlier post on 9 Sep 2012, 00:01:45 BST
you will have to create an AAC version. if you find the option and click it will enable your music to play on an ipod. i did this with my whole media player library (about 8000 mp3 tracks) and only a few messed up.

Posted on 13 Sep 2012, 07:56:48 BST
MP3 should be playing on an iPod. Well they certainly do on my iPod and iPad. No need to convert them from MP3 to AAC. In fact if you are liable in the future to use a Sony or Creative style player you'll have problems with AAC which is Apples own compression algorhythm. Better to stay with high bit rate MP3s. I use as high as iTunes will go on the PC and then iTunes offers more compression when you sync to the IPod or IPad.

You cannot go from say a 64 bit rate in MP3 up to a AAC lossless. But you can come the other way in iTunes. Also iTunes won't let you take an AAC file and convert it to MP3 - so Amazon's MP3 files are more useful and 'open'.

Posted on 23 Jan 2013, 19:46:52 GMT
robsmusic says:
Amazon and I-tunes may both be cynically trying to make customers buy exclusively from their services.

Amazon Customers can download MP3 files to PC or Kindle via their cloud, or I-tunes customers can download to PC and Sync to IPOD.

Until recently I could sync both Amazon and I=tunes content to an IPOD - now I can't sync the Amazon content. Two possibilities - either the new version of I-tunes somehow prevents syncing of the Amazon mp3 files, or Amazon have done something to the files to keep them in an a pre-determined location on the HDD which I-tunes can't reach when syncing. (try moving the files and they "jump" back to the original location determined by the Amazon downloader).

Both companies require "device authorisation" for their (actually it's our) content. So in the case of Amazon, you can store content on Kindle or PC which can be approved as devices - but I can see no way of making the IPOD classic an "approved" device.

Could this be an example of two companies in competition trying to force a choice on customers between Amazon or Itunes?

IMO neither Amazon or I-tunes should be trying to cynically force customers into one or other camp by messing with software and/or files to control what we do with our music. Customers want choice - not coercion.

As far as I can tell the problem of syncing Amazon content to my IPOD coincided with my buying and registering a Kindle Fire HD tablet, but it could also be down to the latest highly modified version of I-tunes, or perhaps a bit of both?

Posted on 6 Feb 2013, 10:48:58 GMT
Last edited by the author on 6 Feb 2013, 10:49:29 GMT
Long Nick says:
Just to add my two-penn'orth on the subject of AAC - it is absolutely not an Apple format, it is an industry format (ISO/IEC, and part of MPEG-2 and MPEG-4), where AAC stands for Advanced Audio Coding. Advanced is in the name because it is higher quality and much more sophisticated than MP3 which is an older standard. Apple just adopted it as the default format for iTunes because of its higher quality and greater sophistication, and also because this assisted in unseating Microsoft's WMA as a standard.

By the way, you certainly can turn an AAC file into an MP3 version in iTunes - just right-click on the AAC file and choose "Create MP3 version". This works on both Mac and PC.

AAC is very widely adopted and supported but if you want maximum compatibility rather than highest quality (it's a trade-off) then you can always stick with MP3.

On Windows, Windows Media Player only supported AAC from WMP 12, which was released with Windows 7. The main reason for this is that Microsoft wanted to make WMA the standard in place of MP3, AAC and others, but this move failed mainly because Apple refused to support WMA on the iPod.

In addition, although WMA is generally considered to offer similar quality to MP3, it is inferior to AAC. A refined version, WMA9 Pro, is considered to be roughly equivalent to AAC in quality, but is still not as sophisticated as AAC and was introduced too late to really compete in the market anyway.

At the end of the day, though, WMA has largely been marginalised because Microsoft failed to introduce a successful competitor to the iPod and the iPod (and subsequently all the iOS devices) which have been dominant enough in the marketplace to drive the standards towards MP3 or AAC.

I have had no problem with playing MP3 files from Amazon on my iPhone or iPad, but then again I do have iTunes set to create a lower bitrate AAC version when syncing which I do because the smaller file size means that I can get more music onto my devices at a still-acceptable quality.

In reply to an earlier post on 8 Feb 2013, 08:41:47 GMT
You can convert an unprotected AAC file to MP3 in iTunes. Make sure your CD import format is set to MP3 and choose 320kbks quality from the dropdown box. Then select the track(s) to convert, right click, and choose "Create MP3 version".

Posted on 18 Feb 2013, 21:45:47 GMT
A cheeky question. I download onto iTunes on my computer which syncs with my 4g iPod touch by wi-fi. Should the iPod symbol show up on my computer screen permanently? It seems to come and go of its own accord and I just cant find out if this is correct or not. although all my music does sync alright.

In reply to an earlier post on 14 Apr 2013, 13:21:28 BST
There is a very easy solution to these problems: download free Amazon Player and make it your default music player. Itunes won't play music downloaded from Amazon but Amazon Player will play music downloaded from Itunes.

Posted on 27 Jul 2013, 15:15:52 BST
I've just encountered the same problem, having had no issues before. Downloaded an mp3 album to my PC, it's appeared in iTunes but will not sync to my iPod Touch.
After much trial and error, I discovered that, whilst in iTunes, if you right click on one of the offending songs, there's an option 'Create an AAC version'. If you click on this, a duplicate version of the song is created in the iTunes library folder rather than the Amazon folder. This will now sync to your iPod.
Unfortunately, you will need to do this for each track individually but at least it works!

Posted on 27 Jul 2013, 16:09:41 BST
What I found is that iTunes won't play Amazon downloads (nasty iTunes!), whereas Amazon player will play iTunes downloads. So I use Amazon player instead of iTunes player.

Posted on 28 Jul 2013, 06:25:17 BST
I've never found that to be a problem. I have all my tracks in MP3 320 format though. See some of the above posts from others. BTW always check you can't buy the original CD cheaper than a download. The original will always be better quality audio than an MP3/AAC compressed version.

In reply to an earlier post on 7 Sep 2013, 13:20:20 BST
AHJ42 says:
set up a smart playlist to choose all mp3 files.
ctrl A to select all files and right click to select convert to AAC.
once completed ctrl click on any of the ticks for mp3 file, or r click again and deselect/uncheck files.
return to songs, click on tick sign to left of column headings, scroll to bottom of songs and highlight those mp3 files without ticks. press delete, tick remove from match if registered, but keep files if you want to transfer to usb stick to play in the car.

Posted on 23 Sep 2013, 09:37:20 BST
Long Nick says:
I have absolutely no problems playing ANY track downloaded from Amazon in iTunes. There must be something wrong with your setup to have problems with this.

AAC is capable of higher quality than MP3 when files are created from scratch in AAC, but converting MP3 files to AAC is not a great move. The only reason to consider doing this is if you want to use the iTunes option to down-sample all music to lower bitrate AAC in order to save space on your device, when it does make some sense. Otherwise leave the original MP3 files as MP3.

In reply to an earlier post on 23 Jan 2014, 17:32:39 GMT
This has been the only advice that has solved this problem for me so BIG thanks to you AHJ42. And in fact, the fix was even simpler than the original instructions. On my iPod, I went to "File > New > Smart Playlist > (input song parameters in search function popup) > OK" and there was the song in my playlist on my iPod. From here I dragged it to "Music" and viola, it was available for playing. Note: The song doesn't show up in my "Recently Added" list. So thanks again to AHJ42's response.

Posted on 19 Jan 2016, 10:30:42 GMT
A W. says:
I have amazon music on iPod ,but when l try to play it comes up not a member. What's wrong. Alan
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Discussion in:  mp3 discussion forum
Participants:  13
Total posts:  16
Initial post:  12 Aug 2012
Latest post:  19 Jan 2016

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