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Can I re-download purchased music?


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Showing 1-25 of 57 posts in this discussion
Posted on 18 May 2016 04:55:16 BDT
Last edited by the author on 18 May 2016 04:56:19 BDT
A Spencer says:
I bought an album. I downloaded to my iPad, but one song on it jumps around, it skips half the first verse and goes straight into the chorus. Is there nowhere can redownload the song because it was nothing wrong on my end.

Posted on 26 Feb 2016 20:47:57 GMT
I cannot download music I have PAID FOR, what can I do to have the music downloaded properly or a refund.

thank you

DGW

Posted on 13 Sep 2015 07:13:19 BDT
Eclectic Fox says:
Trust and reliability are everything when buying music on-line. Trust and reliability are closely followed by ease of use and intuitive systems. I'm no great fan of Apple but hey they seem to have trust, reliability coupled with ease of use down pat. I don't care about the cloud if I'm three hundred miles from civilisation and my player stuffs up. If I have a personal back-up, I can still play music through my laptop into my car system. Other people then have to like my music. Then there's the back-up in the bank vault safety deposit box. Have I lost all my music before? You bet. The only person I trust now is myself and I trust my back-ups.

In reply to an earlier post on 13 Sep 2015 06:53:32 BDT
Eclectic Fox says:
The pleasure of saving a quid is momentary. Then, you're stuck with bad recordings.

Posted on 8 Aug 2015 22:16:57 BDT
People think that you cannot download songs for which you have paid again in the UK because often you can't - they don't appear in your Amazon cloud in the music app, and Amazon refuses to explain why you don't have access to this music for which you have paid. It's the equivalent of them selling you a CD, then breaking into your house, removing the CD, and telling you that if you want to listen to your CD again, you will have to pay them for it again.

In reply to an earlier post on 30 Jan 2015 22:15:02 GMT
Kev says:
Not sure I understand why people think you cannot download your songs again in the UK. If you go to your music library and download the amazon music player (if you have not already done so), you can drag songs from your cloud storage to bottom right area of amazon music app and it will download automatically - I have had to do this several times

Posted on 30 Jan 2015 15:19:18 GMT
I purchased 2 albums a long while back and i have now found both to be unobtainable.
With the fickle standing on digital music downloading i am highly disappointed to see that Amazon will not allow me to re-access something so temperamental and easily lost.
I will NEVER purchase digitally from this site again and i will warn all those i think may of the shoddy service this company provides.

Posted on 19 Jan 2015 23:12:36 GMT
I downloaded two pieces of classical music last night but have not received any confirmation of this.

In reply to an earlier post on 18 Jan 2014 20:38:20 GMT
James says:
Mine aren't in the Amazon cloud.

In reply to an earlier post on 1 Dec 2013 21:12:11 GMT
Ellie says:
Can't you just use the Amazon Cloud to download them again? I downloaded mine on my phone and can't get them onto the computer so as to actually listen to them -.-

Posted on 12 Mar 2013 15:44:29 GMT
eddiej2007 says:
If you want to re-download your songs, just go to the Amazon Cloud Player, select Albums, then choose the album you want, then click the select all box, then click the download button. How any of you can not know this is very silly!

Posted on 12 Mar 2013 11:44:05 GMT
Thought I'd post this to help others.

If you follow the link in your order to the track/album title there is a link there to launch the Amazon Cloud Player, from there there is a link on the left called Purchased. If you click on that all your purchased tracks are there and you can select and download them from that screen.

I don't know if there is a limit on the number of downloads, but personally I will be backing all my songs up, and maybe even start using Spotify to buy music as they seem to be more reasonable on access.

Hope this helps

In reply to an earlier post on 13 Oct 2012 14:50:43 BDT
Here in the UK play.com and hmvdigital let you keep all your downloads, so you can re-download from your purchase history without having to use a sob-story. Apple are successful but hated for their greed, and rightly so!

In reply to an earlier post on 13 Oct 2012 14:47:52 BDT
Good point, Flik - this is just the latest step in amazon's transformation to their greed-driven heroes at apple! Play and hmv are still managing to make a profit without being ultra-greedy!

In reply to an earlier post on 11 Oct 2012 10:28:01 BDT
Spacepig says:
Hmm, but the OP had received what he had paid for hadn't he/she? But then the hard drive he had saved them on crashed and he lost them. So, if you buy a CD for example from HMV, and then lose it, are HMV responsible for replacing it? Lets try it and see what they say?

But, surely this new Cloud thing should solve that problem? I don't really know, as I don't live in the UK, I can't get downloads anyway so I can't try it out.

In reply to an earlier post on 11 Oct 2012 09:58:42 BDT
I had the same problem, useless.

In reply to an earlier post on 10 Oct 2012 14:28:13 BDT
if you have not recieved what you paid for it is not a sob story it is breaking the law suppling nothing but taking money

Posted on 10 Oct 2012 10:17:43 BDT
J. Lange says:
Google "Amaazon Cloud Player" and follow the instructions.
Log on as if you were logging on to Amazon and click on "Import your purchases".
Good Luck everybody

Posted on 9 Oct 2012 14:41:45 BDT
G. Dexter says:
Confirmed, the cloud player automatically imports all previous MP3 purchases, and you can then redownload them from the player. Also works on the Android app.

In reply to an earlier post on 8 Oct 2012 20:57:12 BDT
Consumer says:
Technology, isn't it wonderful, they keep us buying more and more, without a back-up plan! Buy the CD, that way you can re-upload anytime you want to. I have had 4-5 Hard drives FAIL over the years, wait till your System Hard Drive fails on your computer, that is really fun to remedy.

Posted on 6 Oct 2012 16:20:41 BDT
Hi just to update it is poss now on the Amazon music cloud service to re download again I have just done it.

In reply to an earlier post on 21 Sep 2012 18:32:58 BDT
DanH says:
I lost my phone, read this forum and thought all hope was lost. I chatted online to the customer service and they called my home phone. The girl on the other end sat there and patiently made every album and single I've ever downloaded from Amazon available to re download (about 5gb). Honestly cannot slate them for that.

Posted on 22 Aug 2012 21:33:00 BDT
ridiculousness that you can't download more than once, won't be using this service again.

Posted on 7 Jun 2012 00:45:44 BDT
I too have had problems, but the customer service desk have always assisted me with them, on downloading music. I must say that I do agree with the thoughts of others that you should be given a chance to re download purchased songs, and albums, bought from Amazon. I am sure a lot more people would use Amazon to purchase downloaded music if they did. We can only hope that someone with authority at Amazon reads these posts and changes their current policy,

Posted on 4 Jun 2012 03:32:54 BDT
Sam says:
Hi. Never commented on here before, but tonight I bought a couple of albums through Amazon on my PC. At bedtime I fancy listening to one, but can't be doing with turning PC on to sync iTunes across my house to other devices, so I thought I would quickly log onto Amazon and download the albums direct to this device (Mac), much like I would through iTunes or Audible (which is an Amazon owned company now? It has a fantastic cross device service - I download my books directly to whichever device I fancy listening on, and allows multiple downloads). Alas I cannot. My bad for presuming I could, but I do feel disappointed that tomorrow I will have to faff about syncing my library across machines and backing up. Granted, I need to run a backup anyway.. but still. I hope amazon change this soon, as I find the speedy downloads from the website really nifty.
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Discussion in:  mp3 discussion forum
Participants:  52
Total posts:  57
Initial post:  7 Jan 2009
Latest post:  18 May 2016

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