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Customer Discussions > kindle discussion forum

BBC iPlayer won't play most videos (Kindle Fire HD) - I live in the UK

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Showing 1-25 of 65 posts in this discussion
Initial post: 2 Feb 2013, 07:15:32 GMT
Brian Tooby says:
Just got a new Kindle Fire HD. I can watch YouTube videos fine, but BBC iPlayer (with BBC Media Player installed) freezes at the start of most (not all) videos - I end up just watching that stupid circle going round and round. I can watch the frozen iPlayer videos fine from my normal PC.

Good signal from router, and most web access seems perfectly OK.

Any ideas, anyone?

In reply to an earlier post on 2 Feb 2013, 07:18:46 GMT
Denis Powell says:
Try reducing the picture quality by going into the iPlayer settings.

In reply to an earlier post on 2 Feb 2013, 07:27:49 GMT
Brian Tooby says:
Yes, reducing it to "medium" worked. Many thanks!

Do you have any idea WHY I can't play iPlayer stuff on the high quality setting?

(I'm hoping to connect the Kindle Fire to my TV via the HDMI connection, and it seems a pity that something in my setup isn't able to cope with HQ in iPlayer.)

In reply to an earlier post on 2 Feb 2013, 07:41:27 GMT
Denis Powell says:
As it uses it's own Media Player it may be that your broadband speed isn't fast enough.

I have BBC iPlayer in my TV but it was constantly buffering in HD quality until this week when BT trebled my broadband speed.

For live TV you might be interested in TVCatchup. That gives me more channels than Freeview here because the local transmitter is limited to 22 channels, and the picture quality is, on my Fire HD, noticeably better than on the BBC app.

In reply to an earlier post on 2 Feb 2013, 07:53:11 GMT
Brian Tooby says:
Thanks again, Denis!

In reply to an earlier post on 2 Feb 2013, 14:20:48 GMT
Just stumbled across this forum by chance andd soo glad I did, as I had the same problem with my Kindle Fire HD/BBC iPlayer. Just the 'circle going round and round', as Brian said. Went into iPlayer settings and reduced the Streaming Video Quality to 'Medium Quality'.
Now the iPlayer works!
Many Thanks for the tip,Denis.

Posted on 3 Feb 2013, 10:31:44 GMT
AW says:
Thank you, it worked for me too.

In reply to an earlier post on 3 Feb 2013, 12:04:09 GMT
Sproket says:
How do you get to this setting, youtube clips don't play either?

In reply to an earlier post on 3 Feb 2013, 12:18:33 GMT
Denis Powell says:
When you open BBC iPlayer in the top right hand corner is the usual 3 bar menu icon. Tap that and then settings.

You Tube is unrelated. There are several apps that will give you access to You Tube but otherwise you'll need to install Flash for ICS together with the Dolphin Browser. There are plenty of existing threads with instructions. Search for Dolphin using the Search facility to the right of this page.

In reply to an earlier post on 4 Feb 2013, 18:59:04 GMT
Sproket says:
I've tried dropping the quality to low,but still no joy. The video starts to play but stops after one second.

In reply to an earlier post on 2 Apr 2013, 23:35:32 BST
ab10 says:
Recently I have found that clicking on the usual 3 bar icon is not accessing iplayer settings - so no option to change streaming quality. This is on my Asus Prime. Anyone else found this?

Posted on 27 Apr 2013, 21:15:44 BST
D Briggs says:
This is happening to me as well, my broadband is BT Infinty so I wouldn't expect my connection speed to be causing the problem. Had the same thing happen on my ps3 with 4oD. PC and Sky Anytime don't have this problem..

In reply to an earlier post on 28 Apr 2013, 07:36:19 BST
Denis Powell says:
4oD uses Flash whereas iPlayer uses the BBC's own Media Player so you can't really compare two.

I don't have BT Infinity as I find my existing BT Broadband fast enough for my needs and I can stream in HD using iPlayer on my TV and the highest quality on my Fire HD so I don't think it's a problem related to BT or, necessarily, your broadband speed.

Do you have any apps running in the background that could also be using WiFi continually or other devices using it at the same time?

In reply to an earlier post on 28 Apr 2013, 08:56:40 BST
[Deleted by the author on 1 Sep 2014, 16:40:46 BST]

In reply to an earlier post on 30 Apr 2013, 11:17:42 BST
N J Wedlake says:
I purchased a Kindle Fire about three weeks ago and experienced the same problem with BBC Iplayer. My first move was to eliminate any fault with the Kindle so I tried using it at another wi-fi location where it connected satisfactorily. This eliminated any Kindle problem and pointed to one with my broadband connection. It was then suggested to me to look at the 'inSSIDer' web page. This deals with Wi-Fi performance and gives advice on how to improved it by increasing signal strength or adjusting your channel. 'inSSIDer' for Home helps you do both. By following the advice given I retuned my unit to eliminate multi-channel cross talk (a serious problem with wi-fi) and improved signal strength. I would suggest following this as a first step, its relativly easy and solved my Kindle Iplayer problem. Good luck.

In reply to an earlier post on 30 Apr 2013, 11:23:32 BST
Brian says:
Good to hear that N, now you could retune this forum to remove multi -channel cross talk :)

Posted on 30 Apr 2013, 12:58:03 BST
I cannot install ITV player on my kindle fire, is there a reason, i can watch iplayer no problem.
Thank you Gill

In reply to an earlier post on 30 Apr 2013, 14:10:10 BST
Brian says:
Uyou can get it from the Goodereader store, Gillian.

In reply to an earlier post on 30 Apr 2013, 14:24:06 BST
Denis Powell says:
Brian, have you installed it from goodereader? I don't think they supply it.

Gillian, if you can get the .apk file then it installs perfectly well on the Fire. I have it on mine but the dropbox account from which I downloaded the file no longer exists.

Posted on 30 Apr 2013, 16:37:49 BST
Is the inability to play BBC and ITV player on Kindle because it does not run adobe flash, I have heard this in relation to android tabs. I am currently thinking of buying the Fire - only have Kindle ereader currently, but this conversation interests me as I would like to be able to use these two players on my Kindle.

Posted on 30 Apr 2013, 16:43:30 BST
I have had my kindle e-reader for a number of years, as an avid fan who has been long considering buying a tab, and looked at ipad, samsung and Kindle quite closely, decided Kindle will deliver what I want quite nicely, as well as my e books and I will be updating my current ereader.

My question is which Kindle Fire would someone with knowledge recommend, I would like to store some photos, and naturally kindle books, as well as be able to go online for browsing, email, social activities, and watch tv, or movies? I started out thinking of getting the Kindle Fire, then on to Fire HD, but these come as 16 and 32, and then there is the all new Kindle at £229.00, so what started out at a cost of £129, then potentially £159, or £179 (with the adds on), could be £229! Really not sure which would suit my purposes, anyone have any ideas - please!

In reply to an earlier post on 30 Apr 2013, 16:55:37 BST
Denis Powell says:
BBC iPlayer uses the BBC Media Player and not Flash. Both are available from the Amazon App Store. ITV Player uses Adobe AIR, but the player app isn't available in the App store although it can be installed on the Fire if you can download the .apk file from somewhere.

Adobe Flash was discontinued by Adobe in August of last year and so no new Tablets running the latest Android OS has Flash, including the Nexus 7. Again, provided you can find an appropriate ITV Player .apk you can install that on the Nexus too.

There are a number of TV Streaming apps available, some of which have many more channels than I can get via Freeview so live television is no problem, other than any download limits applied by your ISP.

In reply to an earlier post on 30 Apr 2013, 17:04:33 BST
Denis Powell says:
The screen on the Fire HD is excellent and so movies and photographs look very good on it but at present the Fire is very limited in respect of movie downloads. If you're happy to stream then it's no problem but otherwise, to view movies when not connected to WiFi you're limited to those DVDs that have free digital copies. I have a number of Ultraviolet movies that both look and sound great on my Fire HD but the number and range available is very limited. If downloading new movies that you don't have DVDs for is important you might want to consider a different device.

As for storage size, it's one of those cases where biggest is usually best. If you add movies, music and lots of photographs the space can be eaten up quite quickly.

In reply to an earlier post on 30 Apr 2013, 19:44:11 BST
DaveyH says:
"and I will be updating my current ereader."

Remember it's nothing like your current ereader - fairly bad outdoors for example.

Posted on 30 Apr 2013, 22:15:21 BST
Last edited by the author on 30 Apr 2013, 22:19:14 BST
So far, some honest, but I am feeling - perhaps incorrectly - some negativity on tha Kindle Fire. In particular the comment on its being nothing like my Kindle Wifi reader - this has put me off somewhat - hoping someone will be able to turn that around for me. With regard to the movies - I am already using streaming on our tv and would be happy with that. What has attracted me towards the Kindle Fire so far, have been comments on stunning picture quality for photos etc. How is it for using the Internet and for getting apps? Finally, aside of not being good for outdoor use, if it still has good reading experience - this is vital in my decision to buy Kindle Fire rather than Samsung and keeping my current Kindle? All cements much appreciated.
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Discussion in:  kindle discussion forum
Participants:  22
Total posts:  65
Initial post:  2 Feb 2013
Latest post:  25 Jun 2015

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