Learn more Shop now Learn more Shop now Shop now Shop now Learn More Shop now Shop now Learn more Shop Fire Shop Kindle Learn More Learn more Fitbit
Customer Discussions > kindle discussion forum

Why can't I use 3G to buy?


Sort: Oldest first | Newest first
Showing 1-25 of 25 posts in this discussion
Initial post: 2 Aug 2014, 09:11:11 BST
On holiday, unable to get wifi at this location, but good 3G service. Yet apparently I cannot buy and download my next choice with my Kindle KB. Why not?

Terry, East Grinstead, UK

Posted on 2 Aug 2014, 09:16:37 BST
Last edited by the author on 2 Aug 2014, 09:22:21 BST
Deleted as I may have given wrong info - sorry!

Posted on 2 Aug 2014, 09:29:07 BST
In case anyone is puzzled how I know 3G reception is good here, I also have my iPad, from which I've posted.

I've also since done further research and it seem that I SHOULD be able to download books with 3G. Is there some definitive way of knowing whether my Kindle is indeed receiving 3G please? Perhaps it isn't, even though my iPad is giving a 3 bar signal.

Terry, East Grinstead, UK

Posted on 2 Aug 2014, 09:33:11 BST
Little Egret says:
Are you saying you are on holiday in thr UK ?

Please describe what happens when

You try to access the Kindle store

You use the web browser to access Amazon.co.uk

You look up East Grinstead (say) in Wikipedia

If none of those work try a reset

Posted on 2 Aug 2014, 09:35:58 BST
It should say on the top bar next to the battery, where it normally has wifi how many bars you have the the type of data it is using (edge 3G etc) to the left of it

Posted on 2 Aug 2014, 10:03:43 BST
Peter Lee says:
Maybe the network you use for your ipad gets a signal, but the network the kindle uses (Vodafone, I think) doesn't.

In reply to an earlier post on 2 Aug 2014, 10:54:07 BST
[Deleted by the author on 31 Aug 2014, 19:16:05 BST]

In reply to an earlier post on 2 Aug 2014, 13:39:22 BST
CBRetriever says:
they are several countries that don't have Kindle 3G coverage that I know of (Costa Rica, Estonia, Latvia and Lithuania)

Posted on 2 Aug 2014, 13:47:19 BST
I did watch someone become apoplectic when their 3G device would not connect. The mere fact that we were about 900 miles from the nearest land was totally irrelevant "it said download anywhere". I moved away.

Posted on 2 Aug 2014, 17:55:42 BST
Thanks for the various replies.

First, I'm on holiday in the UK, not outside my iPad 3G contract area. But as a side question I'd be interested to know whether I could use my Kindle KB's 3G facility if I was visiting, say, my son in California?

I can't recall noticing a 3G symbol in my previous location (from which I sent my original post) and the status has now changed in my current village (Abbotsbury, Dorset). Happily I do have wifi here and I've now downloaded the book I bought yesterday (Stephen King's 'Mr Mercedes).

Does 'Turn Wireless On' actually mean 'Turn on Wifi and 3G'?

With that turned off, alongside the battery symbol there is the word OFF.

With it turned on, there is Wi-Fi and five bars, two (sometimes three) of which are black. If I did have 3G reception here, would I also see some sort of 3G symbol, with an indication of its strength?

Terry, East Grinstead, UK

In reply to an earlier post on 2 Aug 2014, 18:02:16 BST
Denis Powell says:
"Wireless" includes 3G. By default your Kindle will try to connect to Wi-Fi first, and when that fails move to 3G. If it can't connect to 3G it defaults to EDGE or GPRS. It can take a little while to go through the options. You'll see which method it uses to connect alongside the Wireless indicator.

One place I visit, my KK only connects using EDGE and downloads are quite slow but they work.

Posted on 2 Aug 2014, 18:06:09 BST
Thanks Denis, appreciate that clear explanation.

Terry, East Grinstead, UK

Posted on 2 Aug 2014, 18:06:24 BST
[Deleted by the author on 2 Aug 2014, 18:06:46 BST]

In reply to an earlier post on 2 Aug 2014, 20:27:08 BST
[Deleted by the author on 31 Aug 2014, 19:15:54 BST]

Posted on 2 Aug 2014, 21:10:18 BST
Thanks essercizi, very helpful. So I'll never see symbols indicating both wireless modes.

Suppose the Wi-fi at this Olde Worlde Bed & Breakfast was very slow but there happened to be a strong and fast 3G service. Would wi-fi stil override the potentially superior 3G service?

Terry, East Grinstead, UK

In reply to an earlier post on 2 Aug 2014, 21:13:06 BST
Why not try it and find out.

In reply to an earlier post on 2 Aug 2014, 21:21:13 BST
CBRetriever says:
I find you can, if you make the connection before trying to do anything, default to 3G as long as you haven't made a wifi connection

at work (can't connect to wifi due to protocols and the need to make a browser connection), I just turn on wireless and wait (beore doing anything that requires a connection) and it will eventually make a 3G connection

Posted on 2 Aug 2014, 22:06:09 BST
Little Egret says:
Some local buses (Abellio Surrey) have Wi-Fi so I can be happily travelling & reading a blog on 3G when the signal gets lost and the kindle offers me a choice of one Wi-Fi.

Posted on 3 Aug 2014, 07:45:30 BST
Thanks both.

Terry, East Grinstead, UK

Posted on 3 Aug 2014, 08:11:07 BST
Last edited by the author on 3 Aug 2014, 08:15:31 BST
Alternatively if you can't get good 3G signal on your kindle but your ipad gets good signal, providing it's allowed on your iPads data plan, you should be able to turn your ipad into a personal hotspot, allowing your kindle to connect to that as a wifi network, any books you download will come off your data plan.

Actually you cannot do this with an iPad , sorry - however if you have a smartphone then you should be able to!

Posted on 3 Aug 2014, 08:58:03 BST
You had me keenly interested in that iPad idea, which I'd never come across before - until I saw your final para!

Unfortunately my smartphone is ancient (HTC Touch Pro 2), running WM 6.1, so it's a non-starter as 'hotspot'.

Terry, East Grinstead, UK

Posted on 3 Aug 2014, 09:04:14 BST
Last edited by the author on 3 Aug 2014, 09:06:54 BST
Sorry about that - I presumed you could do it but didn't have an ipad to hand until my edit - I thought I would keep the comment incase you did have a smartphone :(

Actually I just thought - it might be an option on yours as your ipad is 3G whereas mine is only wifi

Posted on 3 Aug 2014, 09:06:26 BST
Ooooh You can on a 3G ipad it seems instructions on site below

http://m.imore.com/turn-wifi-personal-hotspot-tethering-ipad

Posted on 3 Aug 2014, 18:31:15 BST
Thanks, but those instructions and screenshots don't match my iPad Air, so I guess were for a previous model. In any event, it looks fairly complex this tethering stuff, so reckon I'll pass, at least for the time being. Maybe when back home with my PC as security/reference I'll experiment. But thanks for the suggestion.

Terry, East Grinstead, UK

Posted on 3 Aug 2014, 22:40:11 BST
The instructions looked similar to my iOS7 iphone so I presumed it
Was ok - anyway here's an youtube tutorial for the iPad Air so may be more specific (haven't watched video as I can tether to my iphone fine and don't have 3G ipad) - obviously may be easier to sort at home

https://m.youtube.com/watch?v=rLDvqvVv9gU
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the kindle discussion forum

  Discussion Replies Latest Post
Announcement
Software Update for Kindle Paperwhite, Kindle Voyage and £59 Kindle.
428 7 days ago
Announcement
Introducing the all-new Fire HD 6 and 7 and Fire HDX 8.9!
612 7 days ago
Announcement
Amazon Introduces Two All-New Kindles
312 2 Mar 2017
Announcement
NEWS: Kindle Paperwhite Software Update 5.4.5
144 12 Jan 2017
Announcement
NEWS: Kindle Paperwhite Previous Generation Software Update Version 5.4.4
288 23 Mar 2016
Announcement
NEWS: Kindle Paperwhite Software Update Version 5.4.3
195 12 Jan 2017
Announcement
Kindle Paperwhite Software Update Version 5.4.2
363 23 Mar 2016
Announcement
Kindle Paperwhite (Previous Generation) Software Update Version 5.3.9
67 24 Aug 2016
Announcement
NEWS: Kindle Touch Software Update Version 5.3.7
101 14 Jan 2017
Announcement
NEWS: Kindle Paperwhite Update Version 5.3.6
138 22 Jun 2017
Announcement
New Kindle Help Forum Now Available
0 5 Jun 2013
Announcement
Important Announcement from Amazon
707 18 Feb 2017
 

This discussion

Discussion in:  kindle discussion forum
Participants:  9
Total posts:  25
Initial post:  2 Aug 2014
Latest post:  3 Aug 2014

New! Receive e-mail when new posts are made.
Tracked by 1 customer