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Damaged Screen


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Showing 1-25 of 166 posts in this discussion
Initial post: 7 Dec 2010 10:22:20 GMT
My Kindle screen has been damaged in the top left corner. There are no marks or obvious damage however there is an inch square where a previous page of book is perminantly visable and there are lines running top to bottom and across the page on the left of the screen and at the top. Is this common? And I require advise on where I need to return my Kindle to in order to get it fixed? Can you help? (Also this item was a gift from my dad if that makes a difference?)

In reply to an earlier post on 7 Dec 2010 10:25:26 GMT
Damaskcat says:
It seems you have something wrong with your Kindle. If resetting it doesn't get rid of the fault then you need to contact customer services.

Posted on 7 Dec 2010 10:25:28 GMT
BarryMaz says:
Firstly, try a full hard reset and battery charge - hold the power switch for about 20 seconds - the kindle will go through a reset (will take some time)

If the screen issue is still there - you have a fault. Go to the Kindle support pages and contact Customer Support - they will talk you thru what to do. May need your Dads account details if it was a present.

Amazon seem to be very good in dealing with duff kindles.

Posted on 7 Dec 2010 10:26:47 GMT
Joe says:
No its not common !! Call Kindle customer support. There is a "contact us" link on this page http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200487800

Posted on 16 Dec 2010 12:56:00 GMT
Last edited by the author on 16 Dec 2010 12:59:06 GMT
Ian Beard says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on 16 Dec 2010 13:05:53 GMT
Damaskcat says:
You need to contact Kindle support - the number has been posted several times in this forum.

I don't really see how you can say it is not fit for purpose when I - and many thousands of others - have had their Kindles since the end of August with no problems.

In reply to an earlier post on 16 Dec 2010 13:11:30 GMT
I experienced exactly the same problem yesterday. I rang the helpline at 9pm and they are despatching me a replacesment express delivery. Parts of my screen are completely blank so the page is impossible to read and I too have the grey lines and residual text even when it is switched off. Amazon assure me this is not a common problem but some sort of hardware failure which can occur if pressure is applied to the device - I have been very gentle with my Kindle. I am crossing fingers my replacement will be OK - I have also bought my husband a Kindle for Christmas!

Posted on 16 Dec 2010 13:21:10 GMT
BarryMaz says:
Ian - thats quite a batch of accusations - are you sure you dont just have a faulty one off?

I tend to leave my Kindle to charge on top of my PC via USB, right next to my Linksys router - never had a problem with my screen.

btw - have you tried a complete hard reset after an overnight charge?

In reply to an earlier post on 16 Dec 2010 13:27:10 GMT
Damaskcat says:
Ian - I've just re-read your post againand it makes no sense to me. I frequently use my Kindle within less than 12 inches of my wi-fi router and I've had not problems with the screen at all. Many others probably do the same.

In reply to an earlier post on 16 Dec 2010 13:47:58 GMT
Ian's comments make sense to me - the only thing I could trace my fault back to was having it overnight in close proximity to a TV remote.

Posted on 16 Dec 2010 13:50:41 GMT
BarryMaz says:
A TV remote?? How would that damage a kindle?.

In reply to an earlier post on 16 Dec 2010 13:53:25 GMT
Damaskcat says:
Considering a remote control does not emit anything unless the buttons are pressed . . . .

In reply to an earlier post on 16 Dec 2010 13:56:14 GMT
I understand remotes give off wireless emissions - but then I am no technician...perhaps a shot in the dark - seemed coincidental.

In reply to an earlier post on 16 Dec 2010 13:59:40 GMT
Sammie says:
I had exactly the same problem with the screen on my kindle. I reported it to the helpline at about 2pm and received my new Kindle at 1pm the next day!!!!! Well done Amazon for your helpful staff and superb service.

Posted on 16 Dec 2010 14:04:00 GMT
Damaskcat says:
I'll keep mine away from remote controls then though it still seems odd to me.

Posted on 16 Dec 2010 14:09:06 GMT
BarryMaz says:
Remotes give of infra red transmissions dont they?

In reply to an earlier post on 16 Dec 2010 14:32:02 GMT
Last edited by the author on 16 Dec 2010 14:33:30 GMT
Damaskcat says:
I think so - but I thought they didn't give off anything until a button was pressed

I leave my Kindle each night when I stop reading within a few inches of a cordless phone - maybe I shouldn't do that but it hasn't caused any problems so far - *crosses fongers and touches wood*

Posted on 16 Dec 2010 14:37:01 GMT
Last edited by the author on 16 Dec 2010 14:40:16 GMT
Joe says:
<<Ian's comments make sense to me - the only thing I could trace my fault back to was having it overnight in close proximity to a TV remote. >>

People are just rubbish at jumping to (ludicrous) conclusions.
" I did X, Y happened, or Z was nearby, therefore X or Z caused Y".
Sometimes there may be a vaguely plausible link, though like others here sometimes my Kindle is left for hours within 6 inches of a wireless router with no problems so I find that highly unlikely unless its right in top, in which case, my router can get quite hot, so maybe its being baked it doesnt like?

But in the case of a TV remote, don't be so silly, its an inert lump of plastic and metal until you press a button on it. Had that Kindle not been next to a remote, but lets say a sleeping cat or a poinsettia, would you be saying they were the cause? Sometimes, a device will just stop working, its much likely it was the shock of placing it down or picking it up that dislodged a loose wire or faulty component, than it was the cats fur, the poinsettia or the remote. If it wasn't the remote, would you get a bit of string and start making a circle to see what was nearest?

"Ahah, must be the waffle iron - I told you not to put it in that and turn it on."

In reply to an earlier post on 16 Dec 2010 14:41:45 GMT
Last edited by the author on 16 Dec 2010 14:42:31 GMT
Damaskcat says:
correlation doesn't equal causation - but human beings like to think this isn't so.

Not being particularly technically minded so I did take the suggestion seriously for a few minutes but it doesn't seem to make any sense to me - either remote controls or a router.

In reply to an earlier post on 16 Dec 2010 14:48:42 GMT
strange how hot under the collar one can get over an innocuous comment from a silly woman - I bow out and look forward to using my new Kindle!

Posted on 16 Dec 2010 15:14:30 GMT
Joe says:
If you post a foolish theory don't take umbrage if someone points that out.

Right, off to have some waffles.

In reply to an earlier post on 16 Dec 2010 15:19:39 GMT
Damaskcat says:
I wasn't annoyed - merely puzzled

Posted on 14 Mar 2011 18:54:18 GMT
Sara Malik says:
I just wanted to give some feedback - my kindle screen stopped working - i got a 2inch by 2 inch blank white square and lines going horizontaly and vertically.
1) i did a search on kindle display
2) i got to this thread
3) i read this thread
4) i clicked on amazon HELP
5) i clicked on contact us
6) i filled in a form and said phone me now
7) my phone started ringing
8) someone picked up, i told them my situation, and they said i have a faulty kindle.
9) the have sent me a new one which i should receive TOMORROW
10) a courier will collect the old one from my house.

Amazing customer service. Thanks amazon.

Posted on 14 Mar 2011 19:57:12 GMT
Had the same problem. Amazon sent me a new one. But remember: The Kindle screen is not very robust inside!

Posted on 14 Mar 2011 22:20:30 GMT
Thanks for all your help and input guys. Amazon came through and sorted me a new one, did just what S.Malik said so thanks again people!!
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Discussion in:  kindle discussion forum
Participants:  58
Total posts:  166
Initial post:  7 Dec 2010
Latest post:  18 Sep 2012

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