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Lovefilm FAQ incorrect?

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Showing 1-9 of 9 posts in this discussion
Initial post: 26 Dec 2012 12:10:00 GMT
I checked the FAQ before I bought a kindle fire for my son. It clearly states that:
Parental Controls
You can enable Parental Controls to restrict access to the LOVEFiLM Instant app on your Kindle Fire. When Parental Controls are enabled, you will be prompted for a unique 4-digit PIN password whenever a user requests to start watching a title.
To enable Parental Controls:

Go to the Kindle Fire Home screen.
Swipe down the Quick Settings menu and select More....
Select Parental Controls.
Follow the onscreen instructions.
Stupidly I assumed it was the same pin code as used for lovefilm on the web but it turns out it is the kindle pass phrase (not pin) which means you can only turn Lovefilm off or on!!!
Why when you on the web can set restriction based on certificates??? More disappointed with the kindel the more I use it...

Posted on 30 Jan 2013 14:28:19 GMT
BWHeg says:
I am in ireland & Lovefilm doesnt work at all here.....what a waste.

Posted on 30 Jan 2013 14:49:12 GMT
Walker says:
Well I've read your statement and it clearly indicates that parental controls on the Fire will restrict access to the app. I agree with you when you say that you stupidly assumed...

Posted on 30 Jan 2013 15:03:21 GMT
nephran says:
J.H...Is on form today.

In reply to an earlier post on 30 Jan 2013 20:42:00 GMT
Walker says:

Posted on 1 Jan 2014 13:16:17 GMT
T. Georgiou says:
I have the same frustration ... Bought my 7.5 year old a kindle HDX and assume that I will be able to restrict her access to lovefilm instant in a similar way to our blueray player.... Come on Amazon... its not rocker science.. You own both lovefilm and kidle and all related technologies... Fix it

In reply to an earlier post on 1 Jan 2014 13:54:52 GMT
ChrisJ says:
Well we don't know what your blueray player does, or how it does it... but the post you are replying to is 12 months old. Lots changes in that time - including the introduction of FreeTime.

In the past, the Kindle could very clearly and easily could prevent access to LoveFilm - turn on the Parental Controls and then you must enter a code before it can be used.

Now, with FreeTime, I don't know what additional controls might be available, but it would be worth your while looking them up!

In reply to an earlier post on 1 Jan 2014 16:10:00 GMT
T. Georgiou says:
Original post was 12 months but all othe replies are recent... :) By the way I did check the Freetime and unfortunately it does not allow you to configure the Lovefilm instant to allow only up to certain age/restriction watching.... How difficult can it be :)
The Blueray allows it to be configured as a lovefilm device and I have a PIN number configured that is required for anything that is rated 12y or above and that is configurable through the Lovefilm portal


In reply to an earlier post on 1 Jan 2014 16:46:25 GMT
Denis Powell says:
To be pedantic the last "useful" post before yours was made at the end of January 2013 so it was 11 months ago and in IT terms that's certainly not recent.

As for the "problem". I agree up to a point but bare in mind that since that 11 month old post Amazon has made huge strides in improving Parental Controls with Kindle FreeTime and will probably continue to do so. The fact that they still don't do what you want them to do is unfortunate but that's the situation we're in and making assumptions about what a device will do when it's not promised in the Product description is, in my view, always unwise.

In my experience over a long working life, most things that you would think would be easy to accomplish often aren't. Sometimes even small changes have significant and unwanted "side effects". In this instance we don't know what plans Amazon or LoveFilm have for the future and if, say, it's a download service they may not want to upgrade existing security features until that's enabled.

All you can do is make your views known to both LoveFilm and Amazon and live in hope. If it's a major issue for you then you may want to consider returning the Fire and buying something else that will serve you better.
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Discussion in:  kindle discussion forum
Participants:  7
Total posts:  9
Initial post:  26 Dec 2012
Latest post:  1 Jan 2014

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