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Kindle not downloading e-Books


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Showing 1-10 of 10 posts in this discussion
Initial post: 30 Jul 2012 18:48:09 BDT
Ashleigh says:
Please help me! My Kindle Keyboard has decided it's not going to download books, and I need to know how to download them by Saturday; I'm going on holiday!

I've tried clicking and dragging the books to the folder 'documents' when plugging it into the computer, and the books aren't showing up on the Kindle.

I've also tried the usual wireless downloading, but the screen keeps coming up the usual 'Unable to connect to Wi-Fi network'

I've manually set up the network several times to no avail.

Any ideas?

Thanks

In reply to an earlier post on 30 Jul 2012 19:12:26 BDT
Denis Powell says:
Ashlee, is the Kindle new?

Has it ever downloaded books wirelessly?

Have you tried restarting your Kindle?

In reply to an earlier post on 30 Jul 2012 20:09:08 BDT
Ashleigh says:
The Kindle is about two years old, but a year ago I went on holiday around this time and haven't used it since. Up until then, it downloaded books swiftly! The Kindle seemed to have deleted all the books I'd had on there when I charged it up after a year, but the books are all saved to my Amazon account still.

My Sister's hasn't been used for a year either, but we charged that up and it was fine!

I've restarted the Kindle several times, and even factory reset it in the end- to my disappointment this hasn't made a difference!

Posted on 30 Jul 2012 20:09:55 BDT
oldcelt says:
And have you tried restarting your router?

In reply to an earlier post on 30 Jul 2012 20:13:08 BDT
Ashleigh says:
Yep, several times.

In reply to an earlier post on 30 Jul 2012 20:33:02 BDT
Denis Powell says:
Ashlee, have you checked to see if it's still showing as Registered to your account?

Is it running the latest firmware version, 3.3? (I can't remember when the last update was released)

It's probably worth asking Customer Services to telephone you (Click on Help in the top right hand corner of this page) as they'll be able to diagnose the problem much quicker than we can.

If you haven't used it for a year, and didn't charge it in that time it's possible the battery drained to a point where it was unable to keep all registration details in memory.

In reply to an earlier post on 31 Jul 2012 22:10:52 BDT
Ashleigh says:
Thanks! I've done all you've suggested but nothing so far, looks like I'll have to call Customer Service tomorrow :(

Thanks anyway!

Posted on 25 May 2013 13:29:27 BDT
lynda staal says:
I downloaded a book on my Kindle Fire successfully but, unlike other occasions, it has not downloaded onto my old original Kindle as well. Any suggestions?

Posted on 25 May 2013 13:30:12 BDT
lynda staal says:
I downloaded a book on my Kindle Fire successfully but, unlike other occasions, it has not downloaded onto my old original Kindle as well. Any suggestions?

In reply to an earlier post on 25 May 2013 13:38:00 BDT
Denis Powell says:
Lynda, you can only download to one device at a time and when you buy, the book only downloads to the device you buy it for but appears in the Cloud\Archive of any other device.

If you buy for your original Kindle the title will show on the Carousel and Cloud tab of Books on your Fire but it's not actually downloaded to it. You'd have to tap the title to download it.
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Discussion in:  kindle discussion forum
Participants:  4
Total posts:  10
Initial post:  30 Jul 2012
Latest post:  25 May 2013

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