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Can't connect to wi fi


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Showing 76-100 of 193 posts in this discussion
Posted on 26 Dec 2011 22:27:59 GMT
DaveyH says:
Mrs Ballington, if your husband can't remember the password then you'll need to change it. the password 'password' on the bottom of the router will more than likely be the password to logon to the router rather than your wireless password or, as it's sometimes called, key.

If you can tell us the model of router you have then someone may be able to help - and save you a fortune on tissues.

Posted on 26 Dec 2011 22:34:10 GMT
E. Crane says:
Can I suggest, sometimes if you input a password on your router and some letters are capital letters, make sure they are the same when being inputted into the kindle, a simple mistake of using lower and higher case letters. For example your password is this: AbC123 and you input this: abC123 that simple mistake can stop wifi from being connected :)

Posted on 27 Dec 2011 12:42:17 GMT
Old Jack says:
This may help users of Netgear routers (mine is DGN1000).My wife's Kindle WiFi would only connect at WEP security which of course is ridiculous, by trial and error I found that by going into the router Login >Wireless settings>wireless station access list move down to Add new device, enter device name as "Kindle"(without speech marks) copy the MAC address of your Kindle (found on Kindle settings Device Information) into the MAC box then apply. this or something very similar should work on most routers, I believe. Good Luck!

Posted on 27 Dec 2011 12:45:28 GMT
Damaskcat says:
Switching off the router and then switching it on again will often work.

Posted on 27 Dec 2011 18:15:48 GMT
ackers says:
Just spent 3 hours trying to connect Kindle to Netgear DGN 1000 and eventually found that indeed, turning the router off and on again (while Kindle still connected to PC) worked.

Posted on 27 Dec 2011 23:31:38 GMT
spidey says:
Also had problems connecting to my Orange Livebox with WEP/WPA setup. Thanks to a couple of comments I managed to get it connected:
- restart your Kindle (by pressing Home > Menu > Settings > Menu and select "Restart.")
- turn wireless off on your Kindle (I did this but not sure it's essential)
- go to settings menu and chose to register with your Amazon account, enter your email address and password
- on submitting, it will ask you to turn wireless on (if it was off) where you can select your router from the list
- ensure your router is in pairing mode (e.g. press button on router if necessary)
- enter password and submit

At this stage, instead of showing the password error message, it will take you back to the Amazon registration page, where you entered your email address and password. Click submit again, et voila!

Hope this helps :)

Season's greetings!

Posted on 28 Dec 2011 01:27:44 GMT
M. B. OZCAN says:
Hi all,

I bought a new Kindle for my wife for XMAS. When I try to connect to wi-fi, I get an error message "Unable to Connect to Wi-Fi Network" despite entering valid password. Kindle then gives me three options <cancel> <set up network> <enter password again>. When I ignore the options and do absolutely nothing and wait for a few minutes, Kindle connects to Wi-Fi on its own.

Has anyone encountered such a bizarre situation?

Posted on 28 Dec 2011 01:29:51 GMT
[Deleted by the author on 28 Dec 2011 01:30:36 GMT]

In reply to an earlier post on 28 Dec 2011 09:26:35 GMT
Angel says:
@ M B Oscan, yes this does occasionally happen with mine - the first few times I panicked but then i realised if I just leave the kindle to sort itself out on its own. Rarely takes more than a minute o two.

In reply to an earlier post on 28 Dec 2011 12:37:37 GMT
Last edited by the author on 28 Dec 2011 12:38:13 GMT
M. B. OZCAN says:
Thanks The Walkers.

Moreover, even though I have Wi-Fi connection, I cannot access web sites if there are links to them within a book. So far I have only been able to access to a link only once.

Do you have the same problem?

In reply to an earlier post on 28 Dec 2011 12:40:02 GMT
Last edited by the author on 28 Dec 2011 12:40:50 GMT
Damaskcat says:
I've never tried! If the website you are trying to access contains lots of graphics, video content etc your Kindle may not be able to display it properly.

Posted on 28 Dec 2011 13:42:49 GMT
P Flicker says:
I too received a kindle for Christmas and it failed to connect by WiFi. As with other posters on this and other forums, the question was asked "why do other devices connect to my network and kindle does not?" It seems to me that there is a basic difference between a kindle connection and other devices, the clue is in the message kindle gives when it fails to connect, using the phrase "failed to connect to the internet". When a device such as a external drive connects, it makes a connection between itself and your modem/router. When kindle connects, it not only connects to your modem/router, it also attempts to connect to the internet and if it fails, it classes it as a WiFi connection failure.
In my case, my modem/router was connected in the bridge mode as I was using 2 ISP's. Here the modem only acts as a relay between dial up connections on my computer and the internet. This method is often used by gamers such as Xbox users. The modem contains no ISP username or password info so the kindle cannot access the Internet.
I reverted my modem back to the normal single ISP ppoe connection, and kindle connected perfectly

Posted on 28 Dec 2011 15:40:33 GMT
Marian Keyes says:
Well I have just spent several hours on the problem of connecting to my WiFi at home despite it working perfectly first time at other people's houses and for me the answer was changing the channel on the router to 1 (it was originally on 11). Just adding this in case it helps anyone else

In reply to an earlier post on 28 Dec 2011 16:32:31 GMT
Maria says:
It probably will help someone. Glad you have sorted it now.

In reply to an earlier post on 31 Dec 2011 18:02:58 GMT
Vicky says:
OMG thanks this worked for my kindle & orange box

In reply to an earlier post on 31 Dec 2011 19:00:19 GMT
have just solved my problem,2 kindle 4s connected fine for a month then both lost connection,no amount of changes to router worked,typing in password etc ,i hard reset my netgear dgn1000 to try to fix and turned out i had re authenticate my router which i did with help from isp provider ,post office,both kindles connected straight away, have to say that a couple of weeks ago i changed a multiplexing setting on router from vc based to llc based to be able to play online games on wii, xbox is the same apparently probably ps3 too, post office guy thought this may be problem, have set it back to vc now an will just change to play online for now, hope this might help

In reply to an earlier post on 6 Jan 2012 21:22:36 GMT
C. Marston says:
The large amount of people, myself included, that have problems connecting a Kindle via wi-fi suggest there MIGHT BE an issue...

In reply to an earlier post on 7 Jan 2012 08:30:08 GMT
Damaskcat says:
We don't hear from the many thousands of people who had no problems at all. Those who have problems always shout louder!

In reply to an earlier post on 21 Jan 2012 12:33:43 GMT
C. Barrow says:
That is what I need to know - do I have to have a wifi connection or can I just download direct from Amazon with a USB cable? I don't need wifi, I live in the country so don't get it. Help!!

Posted on 21 Jan 2012 18:21:27 GMT
ChrisJ says:
You need to connect over WiFi (or 3G) once. This can be done at MacDonalds or Weatherspoons pubs etc. This 1 connect ensures all menu options are turned on.
Once you havee done the 1 connect (or before if you don't need all the menu options ), you can download all books via your PC. When you buy from the store, click on the drop down to transfer via PC.

In reply to an earlier post on 22 Jan 2012 09:19:46 GMT
Damaskcat says:
Living in the country has got nothing to do with whether you have wi-fi - it depends whether you have a wi-fi router! Yes you can download via USB

Posted on 22 Jan 2012 11:37:01 GMT
I only want to add to this thread so I can find it again easily ... I'm planning on buying OH one of the £89 versions and I want to have handy advice if we have fun and games with our wi-fi at home as I have fun and games trying to connect my mobile phone to it!!

Posted on 30 Jan 2012 10:31:35 GMT
Kindle, Wi-Fi, 6" E Ink Display i cant get it to set up, i got it as a present, i charged it using the USB cable did what it asked and when the bit came about wi connection i was stumped as all these different numbers wanting to connect came up none of them were me, for me to connect to the internet i use a vodafone dongul, can you help please as i spent over an hour last night trying to connect.

In reply to an earlier post on 30 Jan 2012 10:38:25 GMT
Last edited by the author on 30 Jan 2012 10:38:35 GMT
Damaskcat says:
Your Kindle won't connect to your dongle. It has to be a proper wi-fi router.

Posted on 2 Feb 2012 11:00:01 GMT
Rosie says:
Same problem with everyone. After a night of cursing, i restarted mybrouter and it now works. Cheeky.
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Discussion in:  kindle discussion forum
Participants:  100
Total posts:  193
Initial post:  7 Oct 2010
Latest post:  27 Jan 2016

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