Learn more Shop now Learn more Shop now Shop now Shop now Shop now Shop now Shop now Learn More Shop now Shop now Learn more Shop Fire Shop Kindle Learn More Shop now Fitbit
Customer Discussions > kindle discussion forum

Broken kindle, fragmented screen effect - looking for help returning or fixing.


Sort: Oldest first | Newest first
Showing 551-575 of 916 posts in this discussion
In reply to an earlier post on 3 May 2012, 18:50:51 BST
Brian says:
he's hoping to be in

In reply to an earlier post on 3 May 2012, 19:48:20 BST
Suze says:
She's being a sight more polite than I feel like being. A grievance maybe, but we didn't cause it.

In reply to an earlier post on 4 May 2012, 12:14:45 BST
Bryan Symons says:
Just to reassure you our experience is identical. Mine broke and was replaced after 11mths free. 2nd broke after 5 mths. My wife's screen has just failed but because her's is out of warranty, Amazon will only replace mine and now hers it for a fee of £50 each. You should note the replacement is a refurbed unit not new. We're looking at Which, national newspaper, TV consumer prog to see how widespread this issue is. I suspect the Kindle screen has a fundamental design weakness and Amazon can't cope. My letter to them has gone unanswered. BRS

In reply to an earlier post on 4 May 2012, 13:09:55 BST
Willber G says:
"I suspect the Kindle screen has a fundamental design weakness"

All e-ink readers use the same screens from the same manufacturer.

In reply to an earlier post on 4 May 2012, 13:12:57 BST
DaveyH says:
"All e-ink readers use the same screens from the same manufacturer."

Come, come, don't let facts stand in the way of a good rant... ;o)

In reply to an earlier post on 4 May 2012, 13:28:16 BST
Damaskcat says:
Lou posted on at least 7 different threads - hadn't you realised? hence the comment.

In reply to an earlier post on 4 May 2012, 13:35:52 BST
A. J. B says:
Yes he may have posted on several threads. So what? He's got a problem and he wants help. Its no worse than a lot of the rubbish, a lot of it totally off topic, which clogs up these discussions.

In reply to an earlier post on 4 May 2012, 14:16:49 BST
Damaskcat says:
I haven't noticed anyone helping him - which might tell you something.

In reply to an earlier post on 4 May 2012, 14:31:37 BST
A. J. B says:
Yes, it tells me a) that there are Amazon apologists on these threads who tend to obfuscate and /or obstruct rather than try to help. b) that really self-help is the only answer: polite persistence with Amazon, contacting all relevant Consumer organisations, and ultimately somebody taking Court action.

In reply to an earlier post on 4 May 2012, 14:32:57 BST
Damaskcat says:
I speak as I find and I'm not an apologist for anyone or any company. In my experience Amazon's customer service is the best there is - many people think the same.

In reply to an earlier post on 4 May 2012, 14:51:21 BST
Maria says:
How many times have we happy customers been called "Amazon apologists " now? It is getting to be rather mundane.

In reply to an earlier post on 4 May 2012, 15:05:09 BST
Brian says:
Ah well , such is life.

In reply to an earlier post on 15 May 2012, 14:48:11 BST
my 5th Kindle replacement has now got screen issues, Kindle will only offer me a £50 + postage refurb replacement.
this would be fine if I had ill treated it in any way. It has had a lined protected cover, I only read it at night and it got placed in a safe compartment afterwards, but still it went wrong..... what I would like to know is, do many people get these screen issues or is as Kindle rep says and is very rare, in fact she had never come across anyone having multiple screen problems?

In reply to an earlier post on 15 May 2012, 14:51:45 BST
Damaskcat says:
Plenty of people have never had any problems with the screen.

In reply to an earlier post on 15 May 2012, 15:06:18 BST
[Deleted by the author on 15 May 2012, 15:13:09 BST]

In reply to an earlier post on 15 May 2012, 16:54:57 BST
alecu says:
Yes, plenty of people writing in this same forum thread have had issues with screens that get magically broken with no mistreatment.
Some of them even got that issue multiple times like it happened to you.

Posted on 16 May 2012, 09:25:30 BST
Brian says:
Plenty strange

Posted on 17 May 2012, 16:04:24 BST
Andy Mc says:
Had same problem last week, kindle kept in Amazon leather case, never dropped or mistreated.Switched on froze, then had same problem with screen,cost £40 plus p+p for refurb kindle with 90 day warranty

Posted on 21 May 2012, 14:04:17 BST
A. J. B says:
Here's a tip for those with "out of warranty" screen problems. Check carefully if there are any little cracks in the casing at the corners of the screen (this is another very common Kindle problem). If there are then see if this helps (and yes, I have already put this on another thread ):
Just some information on free of charge out of warranty replacements: If the case just cracks, tough luck, they'll charge you for a replacement. HOWEVER there has been an issue with some Amazon covers which apparently were too tight and "caused" the case to fail (despite the fact that they crack on their own without any help!), so, if you tell customer service that you kept your Kindle in a cover, you might well get a free of charge replacement.

In reply to an earlier post on 21 May 2012, 15:26:44 BST
Willber G says:
"HOWEVER there has been an issue with some Amazon covers which apparently were too tight and "caused" the case to fail"

As has since been mentioned on the other thread, this was apparently a problem with the old K2 which has not been sold for some time.

Posted on 21 May 2012, 18:45:46 BST
Me too ...the screen on my keyboard Kindle has broken for no apparent reason, has been kept safely in it's Kindle cover! Not impressed with the Customer Services response to date. :( Clearly this a common problem? Should the product not be fit for purpose, cause it isn't! :(

In reply to an earlier post on 21 May 2012, 19:02:10 BST
Bryan Symons says:
Despite pressing the supervisor (use the call back service and ask to speak with S) for a better deal, my wife who is an avid reader has no option but to stump up £50 to replace her 18mth 3G. We have had 3 units fail in this household - all ink screens. BUT this next replacement unit comes with only a 90 day warranty. Currently I'm debating whether to pay £50 to replace my 2nd 3G which lasted just 5 months. The've got you over a barrel!

In reply to an earlier post on 21 May 2012, 19:09:05 BST
Well maybe you should just go to a competitor and buy the £50 version, have to say I loved my Kindle, but if I can't rely on the product/company - best go elsewhere!

In reply to an earlier post on 21 May 2012, 19:13:54 BST
Bryan Symons says:
I read elsewhere there is only 1 ink screen manufacturer and hitherto we've always had excellent customer support from Amazon - B

In reply to an earlier post on 21 May 2012, 19:15:15 BST
Oracle says:
Buy a tablet. Ereaders aren't the only option.
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the kindle discussion forum

  Discussion Replies Latest Post
Announcement
Software Update for Kindle Paperwhite, Kindle Voyage and £59 Kindle.
422 12 days ago
Announcement
Introducing the all-new Fire HD 6 and 7 and Fire HDX 8.9!
611 7 days ago
Announcement
Amazon Introduces Two All-New Kindles
312 2 Mar 2017
Announcement
NEWS: Kindle Paperwhite Software Update 5.4.5
144 12 Jan 2017
Announcement
NEWS: Kindle Paperwhite Previous Generation Software Update Version 5.4.4
288 23 Mar 2016
Announcement
NEWS: Kindle Paperwhite Software Update Version 5.4.3
195 12 Jan 2017
Announcement
Kindle Paperwhite Software Update Version 5.4.2
363 23 Mar 2016
Announcement
Kindle Paperwhite (Previous Generation) Software Update Version 5.3.9
67 24 Aug 2016
Announcement
NEWS: Kindle Touch Software Update Version 5.3.7
101 14 Jan 2017
Announcement
NEWS: Kindle Paperwhite Update Version 5.3.6
138 1 day ago
Announcement
New Kindle Help Forum Now Available
0 5 Jun 2013
Announcement
Important Announcement from Amazon
707 18 Feb 2017
 

This discussion

Discussion in:  kindle discussion forum
Participants:  263
Total posts:  916
Initial post:  2 Dec 2010
Latest post:  29 Dec 2015

New! Receive e-mail when new posts are made.
Tracked by 26 customers