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Won't turn on!

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Showing 26-50 of 254 posts in this discussion
In reply to an earlier post on 29 Dec 2010 14:30:18 GMT
A. Ludlow says:
thanks Dam
still dont think its that even when plugged into charger there are no lights saying its charging and there was on xmas day, I will still tryur fix, but alas i doubt it will work, cant fault amazon they sending replacement b4 i send this one back..

Posted on 29 Dec 2010 15:18:41 GMT
My kindle has frozen on the sleep screen ans the like pixels or ink thingies are blurring i tried resetting and charging hasnt worked helpp please??

In reply to an earlier post on 29 Dec 2010 15:48:24 GMT
Damaskcat says:
Contact customer services and see what they say

In reply to an earlier post on 15 Jan 2011 05:47:34 GMT
Thank you so much! I am away from home and fully charged it last night and went to turn it on and nothing... I was so sad thinking it was broken. I read your post and it worked and you made my entire day.

In reply to an earlier post on 16 Jan 2011 16:41:33 GMT
I had the same problem that you related.I tried your last ditch approach and it worked.Great

Posted on 17 Jan 2011 23:08:09 GMT
Krisolina says:
I am facing the same issue. It is absolutely frustrating ! Could somebody explain why this issue arises and how to avoid it !?

Posted on 18 Jan 2011 07:01:54 GMT
ChrisJ says:
Do you kep your Kindle in an Amazon non-lighted cover? If so, take it out of the cover and try again.
There has been a batch of covers that seem to affect some Kindles.

In reply to an earlier post on 18 Jan 2011 08:22:19 GMT
Last edited by the author on 18 Jan 2011 08:23:53 GMT
Same goes 4 days before my kindle froze went to start new book stuck on front page wont switch off or on..... good service though contacted customer services new kindle 2 days later fingers x so far okay

In reply to an earlier post on 18 Jan 2011 08:25:12 GMT
I have heard this too was told to charge kindle out of cover !!

Posted on 18 Jan 2011 11:10:54 GMT
Sam Cozens says:
I bought my kindle in September and also bought the Amazon non lighted cover to go with it. As I travel to work on the tube, the kindle was being transported in it's cover and in my handbag. However, after a few days my kindle wouldn't turn on, I had to do the reboot thing that was suggested above. It would then work for a few more days and then I would need to do the same thing again.

I called Amazon (and they were amazing and sent me a new one), I put all my books back on again and tried to commute with my kindle again. However, it has started happening again. I have now stopped bringing it to work with me and this seems to defeat the whole exercise of me having a kindle.

Any ideas as to what I can do, or what is causing this or should I just call Amazon and get them to send me "another" kindle?



In reply to an earlier post on 20 Jan 2011 16:35:19 GMT
fiona mills says:
Hurrah! Thank you soooooooo much Mwah xxxx

In reply to an earlier post on 20 Jan 2011 17:27:49 GMT
I had this problem and it appears to be a dodgy battery, which has ran out of charge every 4/5 days even though not using it and wouldn't switch on and had the same problem with the status light as you have mentiooned. I rang Amazon on Tuesday and a new one is winging its way to me

Posted on 20 Jan 2011 17:39:15 GMT
Just a couple of comments here a lot of these types of problems seem to be caused be the Amazon non-lighted cover, if you have this, try taking the Kindle out of it and seeing if its ok.
That being said I had the same issue with mine as well when it was new and I couldn't get it to start again, the standard tactic here as has already been mentioned is to plug it in for a bit, I'd say at least half an hour minimum and then to do a hard reboot (hold the switch for 30 seconds).
One thing that seems to run the battery down besides the wifi and 3g is indexing books so if you have recently downloaded a lot of books, then leave it plugged in for a bit while it indexes, sometimes though, one of the books can get stuck indexing and this eats the battery away amazing quickly.

To find a book stuck indexing

Press Menu - Search and type in something random, like ergfgd
a results list will appear, if there are any books in that list then they are stuck indexing and eating battery

The fix is to delete the stuck books and re-download them.

Hope this helps.




In reply to an earlier post on 23 Jan 2011 17:48:22 GMT
Last edited by the author on 23 Jan 2011 17:59:32 GMT
Bardot says:
Thanks for your advice, it was great. I had an inkling it might be something to do with the cover as I took it off last night to read and the text went a bit funny and then today when I tried to turn it on, it just didn't work. Now I am charging it up but can't decided what to do with the cover! Off with it....

Kindle wake-up having read this thread. Us Christmas giftees all seem to suffer from similar problems. Could something be wrong somewhere in this smart bit of technology.

By the way my friend received one last year for Christmas and its bigger (slightly) but the small version still weighs about the same?? This seems a bit strange.

In reply to an earlier post on 24 Jan 2011 22:44:11 GMT
Josi says:
Thank you. My kindle froze. No lights on when charging at all. I slid and held the power switch for 15 seconds and released, then plugged in the power, and it did a quick reboot, and started working again, nothing lost.

This is the second time this has happened though and I am not sure why. Thanks for your advice.

In reply to an earlier post on 1 Feb 2011 06:39:19 GMT
Ms Petrova says:
Yes it's true. You really are amazing!!! Thanks for the great advice. I didn't have to charge my Kindle as it was fully charged before it crashed. but the 15 SEC HOLD followed by the 30 SEC WAIT is genius advice.

Thanks Dennyboy!

In reply to an earlier post on 1 Feb 2011 06:51:31 GMT
Chris Adams says:
Its definitely the cover - Amazon have acknowledged an issue with the non lighted cover. They gave me a refund for a new one last night after 6 months of freezing and restarting. Amazon need to make this more prominent on the site as there are still lots of posts about frozen Kindles and hard resets.

In reply to an earlier post on 1 Feb 2011 09:10:32 GMT
Agree you are a star! Just arrived in Bali with new Kindle--old wife!-- she went into terminal decline when her new machine froze!
Now working--phew!

In reply to an earlier post on 1 Feb 2011 10:15:50 GMT
Wordsworth says:
Are you sure you weren't reading with the wifi switched on? My battery discharged itself after a couple of days of non-use because I'd left it on. On the other hand, I used it daily for a whole month whilst travelling in NZ with wifi off and the battery only ran oiut on the plane on the journey home.

Posted on 1 Feb 2011 16:37:33 GMT
Poppy Poole says:
I have had a similar problem. Got my Knidle early November and it kept rebooting so I downloaded the 3.03 version. Since then it worked perfectly until today. The I just couldn't get it to wake up. No orange light showed either when I attempted to recharge it. Just done a 30 second reset out of its unlighted cover and its now ok (I hope). Will try reading with it out of the cover and see if it does it again. Stress over!

Posted on 8 Feb 2011 14:33:53 GMT
I have just received my Kindle - nothing loaded yet. I now find I cannot switch it on and that the screen at the bottom, where it says slide across etc. has been partly erases - so there is a ragged white patch at the bottom of the screensaver picture and it simply won't do anything. I've tried charging the batttery and also holding the button for thirty seconds, as suggested, and nothing changes, certainly doesn't show any signs of rebooting... Any thoughts?

In reply to an earlier post on 8 Feb 2011 14:35:40 GMT
Damaskcat says:
I would suggest you contact customer services

Posted on 8 Feb 2011 20:40:13 GMT
DaveyH says:
V M Wakerly, that sounds a bit like what happened to mine - I ended up with a (prompt) replacement after contacting Amazon CS, can't sing their praises highly enough

Posted on 8 Feb 2011 20:51:45 GMT
Suze says:
The good thing about the replacements are that you get your replacement and then you send your current one back. The replacements also tend to arrive pretty quickly as well.

In reply to an earlier post on 8 Feb 2011 20:54:03 GMT
thanks I think I may have to end up doing that, but not so easy when you've got to get it back to them from Zimbabwe!
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Discussion in:  kindle discussion forum
Participants:  149
Total posts:  254
Initial post:  15 Sep 2010
Latest post:  6 days ago

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