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Broken screen - no refunds


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Showing 1-3 of 3 posts in this discussion
Initial post: 30 Jul 2012, 12:14:23 BST
David F says:
I read on forum that Kindle would consider replacing Kindle with broken screen caused by accidental damage under one-year warranty, but that is not the case.
Spent a while last night being transferred between US and UK help lines, then kept hanging with no-one there at tech support, and called back this morning and told quite bluntly that accidental damage not covered, so no help available. To be expected.
Pity as daughter loved Kindle and read it non-stop since Christmas, but grandparent now bought WH Smith Kobo as replacement, not realising they were different, and she doesn't like that.
No complaint as she damaged screen, we think by standing on it, but don't get hopes up of replacement in this kind of case.
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Posted on 30 Jul 2012, 12:16:59 BST
J Parker says:
insurance ?

Posted on 30 Jul 2012, 12:27:09 BST
Last edited by the author on 30 Jul 2012, 12:27:37 BST
must depend who you talk to, a friend had hers replaced with no questions asked x
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This discussion

Discussion in:  kindle discussion forum
Participants:  3
Total posts:  3
Initial post:  30 Jul 2012
Latest post:  30 Jul 2012

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