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amazon prime next day delivery a joke so wheres my item then

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Showing 126-150 of 484 posts in this discussion
Posted on 10 Oct 2013, 18:22:32 BST
Michael says:
I made two orders at one checkout, one was applicable for AP one-day delivery and said it would arrive October 9th, the other i paid next day delivery and said it would arrive 10th to 12th of october. Its now the 11th and the only one to arrive is the next day delivery with no sign of the Amazon prime one. What's more ridiculous is that the next day delivery arrived a day before it should have and the one-day delivery is still no where to be seen. Of course i told Amazon and they gave me another month of a delivery option i will not be using after my order has arrived and of course its untraceable so i cant even see where it is. I even had the "Want your delivery by October 9th? Order within the next __ hour(s) __ minute(s) and choose one-day delivery at the checkout. Extremely disappointed with the service of both the Royal mail and Amazon and if my order doesnt arrive by tomorrow i will seek compensation as it is needed for then

Posted on 1 Nov 2013, 16:07:48 GMT
Kaalen says:
just had exactly the same thing i even asked him
"why things are sent out with no tracking? as isnt the next day delivery the whole point of amazon prime"
he ignored the question and said
"It's been our experience that the majority of late parcels arrive shortly after the estimated delivery date"
i then asked
"how do i know if an item is being sent out with no tracking before ordering?"
he said he would pass the request along

up untill this has happened i had no complaints about amazon but sending via royal mail first class is simply looks like a con to save money on amazons behalf.

i hope they prevent this happening in future

Posted on 5 Nov 2013, 16:04:05 GMT
abu says:
I'm going to leave amazon very soon.

Posted on 5 Nov 2013, 16:26:33 GMT
Next day delivery a joke, not worth the money!

Posted on 6 Nov 2013, 07:41:32 GMT
Rob B says:
My last few orders have failed to arrive the next day. Also, with no tracking I'm beginning to wonder why I paid for prime now. If it's going to take as long as super saver used to, I may as well save myself a few quid and cancel. Disappointing.

Posted on 9 Nov 2013, 17:19:39 GMT
DM Bunny says:
Amazon Prime is wonderful most of the time so long as they don't use Royal Mail.
Royal Mail are an absolute joke, the next day delivery stuff that is tracked takes an average of 3-4 days to arrive with Royal Mail (and I live in Gloucester in the city centre not the back of beyond somewhere)
I have other items from last Tuesday which still have not arrived via Prime Delivery (Royal Mail again) and it is now Saturday Evening.
Amazon logistics don't help themselves much either as there is nothing logical about it.
I ordered an "add-on" of one tube of steradent denture tablets for my mother at a cost of 90p and they sent it separately tracked delivery !!!! Can you imagine ? tracked separate delivery for a 90p add on item ? And it still took 3 days to get here via Prime servile !!!
However, a creative sound blaster sound card for my PC that I ordered at the same time at a cost of £ 62 has been sent first class untracked mail last Thursday morning via Royal Mail and guess what ? Yup, it hasn't arrived yet either.

Posted on 12 Nov 2013, 11:12:24 GMT
Last edited by the author on 12 Nov 2013, 11:14:10 GMT
A. Osborne says:
Amazon have done the usual to me as well. Ordered an item at 9am yesterday for next day delivery and received an email with a tracking number on it at 8.20pm last night. Used the tracking number this morning and it says that Amazon have notified Royal Mail but the package has not been given to Royal Mail yet. Rang Amazon to find out what was happening and they told me it had been dispatched and would be with me today guaranteed. Told them that it had yet to be collected from Amzon and the reply was oh well it has until 4pm to get to you so it will still be delivered today in time!!! Quite forcefully stated it had not yet been posted so how could it be with me today and reply was sorry we will give you an extra months Prime free. This is now the fourth time out of the last 5 orders this has happened so Prime not worth it, they extend the membership but you waste days waiting for packages that are not arriving.

Posted on 12 Nov 2013, 12:52:49 GMT
Lisa says:
I am fed up of it, for the first few months everything was amazing, then they started using Royal Mail more and more and now just pretty much Royal Mail, who don't knock but put a card through or simply deliver 1st class as 2nd class. I order from Amazon quite a few times a month, this is happening all the time now. I dread to think what would happen with no Prime at all though, at least they seem to despatch quickly.

Posted on 12 Nov 2013, 14:15:03 GMT
daveveej says:
I remember trialing out the free month like 1 month ago and I got rely "SCARED" i say that loosely it was mainly ordered my item at like 9am and it got to 5pm and it was not processed well conformation email saying dispatched then I get home at 6pm and I check my emails and at like 5.58pm they had emailed to say dispatched. come on amazon i can understand that you can be busy all day but to leave a dispatched note till past 5 is a bit odd.

Posted on 13 Nov 2013, 13:26:29 GMT
BlueWave says:
I've been a subscriber to Amazon Prime for over three years now, and I'm seriously considering not renewing my subscription next year. When I've ordered small items, Royal Mail have time and time again failed to deliver it next day. They should NEVER be used by Amazon when anyone either pays for next day delivery, or Amazon Prime. It's such a shame because the items I get delivered via courier (currently DPD) have always come next day, and I get a timeslot. Royal Mail on the other hand have a success rate of less than 50% for me, which is pathetic.

In reply to an earlier post on 13 Nov 2013, 14:12:38 GMT
daveveej says:
+1 To this point the only problem now is as well that Royal Mail are not owned by the government what will happen to the service of Royal Mail it could end up worse??

Posted on 19 Nov 2013, 19:40:54 GMT
Matt Pepper says:
Yep, utter rubbish, ordered a game with the annotation 'order within the next few hours and receive by tomorrow it's next day delivery'. Surprise surprise, Royal Mail fail to do anything. Useless service, I feel sorry for anyone paying the £40 a month service.

Posted on 19 Nov 2013, 20:57:10 GMT
DM Bunny says:
Believe me , if it was £ 40 a month - the language would be a lot more colourful in here. It's £ 46 a year.

Posted on 21 Nov 2013, 10:55:10 GMT
E. Greenwood says:
I can only add to similar woes of having now regularly getting sent items using Royal Mail tracked. When its DPD or dare I say it Yodel it arrives. Royal Mail tracked is consistently late making the whole Prime thing a joke albeit one thats not very funny. Will most certainly not be renewing if it continues. What makes it worse is that sometimes we will arrange to be at home or order something the day before I work from home knowing someone will be here. Absolutely no point if its not arriving until 2 or more days later...

In reply to an earlier post on 29 Nov 2013, 17:56:24 GMT
Extremely bad customer service, will make me re-think joining Amazon Prime!

Posted on 29 Nov 2013, 17:58:38 GMT
BlueWave says:
Yet another RM delivery did not arrive next day. Tracked ones seem to fair a bit better, but they just don't seem to care for non-tracked 24 hour deliveries

In reply to an earlier post on 29 Nov 2013, 18:41:31 GMT
DM Bunny says:
I don' think it makes any difference whether they are 24 hour tracked or not. I have had 24 hour next day stuff arrive 5 days later before ( during quiet periods of the year ) . I very much doubt whether they care at all at Royal Mail - it's a captive market.
The problem at the moment is compounded by The Black Friday Post and the fact that the (mis)management have made no effort at all to take on extra staff (they seasonal staff begin next week )

In reply to an earlier post on 7 Dec 2013, 14:44:09 GMT
Leon says:
Ordered a BenQ monitor on Wednesday with Amazon Prime with the promise of 'Next Day Delivery' i thought Friday at the latest, it is now Saturday and has still not arrived not impressed with the service at all the carrier was HDNL.

In reply to an earlier post on 7 Dec 2013, 14:54:47 GMT
DM Bunny says:
Well this is the gamble that Amazon take these days. They know damn well that HDNL Yodel City-Link Royal Mail etc are INCAPABLE of next day delivery for most items but they still insist on using them for Prime members , hoping that most of you won't complain so they get away with it.
They know very well that only DPD and DHL have a competent enough network and system to get it there the next day.

Posted on 11 Dec 2013, 16:37:39 GMT
R. Arnott says:
2 out of my 3 Amazon Prime orders have arrived days late....Not impressed

Posted on 16 Dec 2013, 22:05:43 GMT
C Harris says:
I'm trialling Prime and have had a couple of 'one-day deliveries' turn out to be longer. One RM and one HDNL.

What's the best way to complain? I gather there's a month extension to the trial for those who do ... the online chat gave me nothing except apologies and someone telling me to wait up to five days for something which said it would be delivered with 'One day delivery'.

In reply to an earlier post on 16 Dec 2013, 22:13:29 GMT
Lisa says:
I'd just send them a quick email. Tell them you are unhappy with the service.

Posted on 22 Dec 2013, 09:28:19 GMT
Last edited by the author on 22 Dec 2013, 09:30:29 GMT
James says:
I think Amazon are happy taking the hit of extending membership by 1 month for each later delivery. It's the standard response when I complain via their very well implemented Help->Contact Us link.

The problem as has been stated before is that the rely on the cheaper couriers and Royal Mail for Prime deliveries.

I don't want to extend my membership routinely for free, I want the service that Amazon have claimed. If they can't meet that service, then they need to change the terms. "Rare" occasions is simply not true based on my experience.

Posted on 22 Dec 2013, 20:12:55 GMT
C Harris says:
Well with three missed deliveries I've heard lots of apologies and excuses, but zero extensions to my Prime trial.

Perhaps because it's a trial, who knows. Not a great advert for the service, however.

In reply to an earlier post on 22 Dec 2013, 20:28:22 GMT
DM Bunny says:
They won't extend a free trial (logically) they only offer extension for those who paid for the service. However, as others have said. what's the point of extending a service when they have absolutely no intention of fixing the service itself ?
I think their logistics team have worked out that charging us £ 45 a year for a year's express deliveries is not cost effective for them which is why they don't use DHL or DPD for most but prefer to use Royal Mail knowing full well they hardly never ever honour their own next day delivery service.
I expect the price will either double in the next 12 months or the service will be withdrawn altogether in recognition of the incompetence of the Royal Mail and other cheaper courier services to fulfil their promises.
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