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amazon prime next day delivery a joke so wheres my item then

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Showing 1-25 of 387 posts in this discussion
Initial post: 14 Oct 2010, 00:33:16 BST
has anybody had an order thats not arrived by royal mail thought the whole point of this amazon prime was to benefit from cheap next day delivery. so i am angry that its two days from the so called estimated next day delivery and still no parcel. i heard theres a lot of stuff stolen by royal mail so my item is probably down the local pub being sold. might head down there to find it got more chance than going local sorting office. good job its a trial not signing up to it if this is anything to go by

In reply to an earlier post on 4 Nov 2010, 08:12:09 GMT
Talwar says:
I had similar experiences, I am a amazon prime member, Hard disk i ordered was lost by Royal mail and i had to wait another 11 days before i could request a refund, parcels never arrive on time. I will not be subscribing to Amazon prime again.

Posted on 15 Nov 2010, 13:49:55 GMT
Mrs J says:
I canceled it - it's a waste of time; I ordered 2 Denby dinner sets, they all arrived poorly packed, damaged and late - after calling and re-arranging replacements, after the 5th set that arrived, I had an email from Amazon threatening that I spent more on returned items and I ought to be aware my custom may be refused. What do you do?

Posted on 30 Dec 2010, 15:17:25 GMT
I. Carpenter says:
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Posted on 31 Dec 2010, 16:40:43 GMT
I'm still waiting on items that were dispatched at "one day delivery". Granted, some were ordered on Boxing day but it has now been several days since they were dispatched. Other items were ordered yesterday with "one day" delivery and the delivery estimate also states they should have arrived today. I'm only trialing the service so I'm very disappointed. I have now opted not to upgrade once the trial expires as the level of service is lower than the free super saver delivery service. It is a waste of time and money and Amazon are clearly charging for a service they are not providing.

Posted on 1 Jan 2011, 20:06:41 GMT
the only way i can see amazon prime working is if amazon start their own postal delivery service .Royal fail sucks as do other private mail companys cant believe they have not thought of doing this in the first place. They must be big enough to have the money to do this. But they would probably be too scared to spend money to make money instead they sell a service that doesnt work in the hope that you trial it and forget to cancel in time so you end up subscribing which happened to my nextdoor neighbour .someone should report them to watchdog because if you ask me its all a scam i had things delivered quicker free than on prime

Posted on 4 May 2011, 14:25:08 BST
M Canning says:
I have recently opted in the Amazon Prime service. I am still waiting for my parcel to arrive, it was dispatched yesterday and so should arrive today. I cannot comment on the service itself, but I do like some of the points about it. Amazon should start independent deliveries and stop depending on other companies to deliver items to their customers; this way Amazon could clearly empathise that if the item is going to be delivered one day after dispatch, it will be delivered. More to the point, I feel if I had ordered without Prime membership, my parcel would have arrived today during the Morning.

Posted on 7 May 2011, 21:40:51 BST
KatieP says:
I signed up for the "free trial' and lovely amazon have now charged me for not cancelling it so all other suckers for this crap service beware you do not get next day delivery half the time and then they automatically take 50 quid out of your account what a load of complete rubbish Massive BOO HISS to amazon Prime

Posted on 9 May 2011, 11:58:36 BST
KatieP - If you haven't used the service since they charged you for it, you can email them and they'll reverse the charge.

In reply to an earlier post on 27 May 2011, 11:37:05 BST
cartman says:
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In reply to an earlier post on 22 Aug 2011, 11:20:40 BST
Miss L. Noir says:
I placed an order and requested Prime service for the next delivery however my delivery slot was between 27/08 to 31/08 when I placed an order on the 22/08.....

In reply to an earlier post on 22 Aug 2011, 11:21:42 BST
Miss L. Noir says:
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Posted on 6 Oct 2011, 13:46:38 BST
corrinne says:
I used amazon prime about two years ago, then cancelled it for about a year, signed up for the trial, thinking bonus and now i am glad this is on a trial because having not gone out for two days so I can take delivery of my item and its still not here I will not be using what was once reliable and now is dreadful.

I would like to know what happened from when i was last a member as the service now is poor.

Posted on 22 Nov 2011, 16:35:20 GMT
Barbedbob says:
I have never experienced any problems with the guaranteed next day delivery - unless the carrier turns out to be Royal Mail. It seems entirely random who picks up a package for delivery from Amazon. I often order two or more items at the same time and they can arrive by separate carriers, even though both items were in stock, ordered at the same time, and under the guaranteed next day delivery option.

Royal Mail invariably NEVER deliver on time as supposedly 'guaranteed', which results in no end of problems (having to go to the sorting office, arrange an alternative delivery time, which might mean a 12-hour delivery window).

Amazon should cancel their contract with them if it is at all possible. Indeed, I hope someone from Amazon monitors customer feedback on this kind of thing, because complaining to Royal Mail achieves nothing.

Posted on 1 Dec 2011, 17:02:06 GMT
Mike says:
I've used amazon prime on about 8 things so far and all but 3 have turned up after the time it said it would. The ones that did not turn up on time are gears of war 3, modern warfare 3.. basically the ones i wanted the most. I've just ordered battlefield 3 and it hasnt even dispatched and its 5:01pm .. If it doesn't turn up tomorrow im not using amazon again; this is how they repay their long term customers.

Posted on 3 Dec 2011, 12:22:45 GMT
My blood is boiling !!!!! I am an amazon prime member . I ordered a package which failed to be delivered by royal mail. I had to wait 7 days to get a replacement even though there was a " guarenteed " one day delivery . I requested that the courier wasn't royal mail as we all know they are incompitent . I was told there wasnt guarentee that it wouldn't be delivered by royal mail . Guess what the courier was royal mail and yet again it hasn't arrived . Why would you do that to an allready disgruntled customer. Amazon should sort it out or it will severely affect their business !

In reply to an earlier post on 3 Dec 2011, 15:32:11 GMT
Mike says:
Total joke! If that ever happened to me I would cancel the order and use someone else. I emailed them yesterday telling them yet again my order hasn't arrived (im using amazon prime) and then sent them an email and they told me the usual crap about how sorry they were and how much they value their customers. Its 3:30pm today and it still hasn't turned up. A GAME... a tiny xbox 360 game using amazon prime for guaranteed one day delivery and not only can they not get it to you on time but they can't even get it to you the day after. Im already close to deleting my amazon account but to make that a 100% guarantee they have 1 hour 29 minutes to get it to me.

Posted on 7 Dec 2011, 14:23:24 GMT
mark says:
I ordered Headphones with the free trial, and I still have no package, I'm glad they offered free trial as I can see how rubbish it is. i will not be using prime ever again! Thanks Amazon for showing how crap it is!

Posted on 13 Dec 2011, 13:54:13 GMT
I have only have problems when they were being delivered by royal mail. All others specially PDP are excellent. PDP also emails you about the one hour window in which it will be delivered inn

Posted on 21 Dec 2011, 10:58:39 GMT
L Jones says:
I have had Amazon Prime for over a year and have recently experience similar issues. Only late deliveries are when dispatching First Class through Royal Mail. When using other delivery networks the parcels always arrive (ok not always, my girlfriend ordered one item which has been stuck @ Home Delivery Network for a while but this is the first time that's happened with them). I complain every time a royal mail item late, they have extended my prime member ship for a month 3 times now. But recently they have been claiming that certain items in my order were not available to send as One Day delivery so were sent First Class instead, since there are no guarantees on one day delivery with First Class, they wont extend again, just saying sorry. It seems like coming up to xmas the service has been worse and they are deliberately using Royal Mail for many items. I still get a lot of value from the service so won't be cancelling, and the majority of the time I am not desperate for One Day delivery but I always complain just to make them aware. I also try and order items individually so there is more chance that the items I really do need the next day will arrive on time. This also costs Amazon more money in the long run since they are packaging and posting items that could be in one larger order. Not very green I know but I do recycle all the paper and card!

Off to keep an eye on the post, a PS3 game was expected yesterday and its not arrived.

Posted on 2 Jan 2012, 12:54:26 GMT
having similar problem with amazon prime =, my order was meant to arrive last friday and no sign yet. ive been told i must wait until jan 5th before they can look into the matter further?????????????????

Posted on 6 Jan 2012, 15:32:35 GMT
Last edited by the author on 6 Jan 2012, 15:35:32 GMT
AM says:
Amazon Prime is just getting worse and worse - actually, I'd extend this to the whole Amazon dispatch and delivery experience.

I've been an Amazon customer for over 12 years and the service I used to get using the First Class Royal Mail service is barely what I get with Amazon Prime these days.

Having discussed this on the thread regarding issues with CityLink, I know everyone gets a different experience but almost every time I am LOGGED IN (important!) and view an item before 6pm (ish) it says "Want guaranteed delivery by [tomorrow]? Order it in the next xx hours xx mins and choose ONE DAY DELIVERY (i.e. the default option for Amazon Prime customers) at checkout".

Because it says 'guaranteed', I never accept their excuses (I've taken screenshots to prove as much but they don't accept incoming mail, pff!). I paid for a one day delivery service. It's been 3 days since I ordered a hard disk. They STUPIDLY sent it by standard Royal Mail. They can't track it and I don't have it.

Whatever your reason, you chose one day delivery and may have needed it for a certain day for a reason. I always seek compensation - they have broken their guarantee. I refuse to wait for something that is their mistake - I bought from Amazon, not the Royal Mail, City Link, etc.

My replacement hard drive is already on the way - why should I wait? They've taken my money and they were foolish enough to 1. not make it trackable and 2. not choose a reliable dispatch method.

In reply to an earlier post on 6 Jan 2012, 15:37:36 GMT
AM says:
Likewise, I've had my membership extended several times until I refused. It now costs Amazon money to provide me with vouchers.

Worth complaining until they learn.

Posted on 11 Jan 2012, 17:16:46 GMT
Last edited by the author on 11 Jan 2012, 17:18:16 GMT
J Watson says:
Yeah - Royal Mail has failed to deliver my "guaranteed Next Day" item I ordered on Monday (9th Jan). Before I called to complain, I thought I would look over the terms and conditions of Prime to see how they describe the guaranteed next day delivery... it is as follows (Pasted from http://www.amazon.co.uk/gp/prime/prime-terms.html)

Amazon.co.uk does not guarantee First Class delivery of items within the estimated transit time or by the estimated delivery date.

So there you have it. It's a lie. Plain, bold-faced lie.

Posted on 16 Jan 2012, 16:53:17 GMT
I've found that less half the items I ordered during my trial of Prime arrived next day. Some were up to a week late. It wasn't just Royal Mail; various delivery services were late. I definitely wouldn't pay for the service.
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Initial post:  14 Oct 2010
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