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ZOVERSTOCKS anyone else having problems?


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Showing 1-25 of 161 posts in this discussion
Initial post: 13 Jul 2012 11:36:57 BDT
Kakihara says:
Hi,
Is anyone else out there having problems with zoverstocks? I have been waiting 10 working days now for 4 individually sent DVDs from them. Customer service is virtually non-existent all i get from them is 'sometimes there are delays' seems a bit strange that all 4 have been delayed though, surely at least one would have turned up by now!?........ Really poor all round in my opinion and a quick google search of zoverstocks shows that they are notorious for being awful.

Posted on 13 Jul 2012 12:06:49 BDT
Last edited by the author on 13 Jul 2012 12:09:37 BDT
Johnny Bee says:
Not personally - have always found them relatively fast. But check out the 'Should Zoverstocks Be Banned' thread. Plenty of naysayers on there.

Posted on 13 Jul 2012 13:10:22 BDT
music lover says:
i have had no problems with this seller before, i have always found zoverstock good, but if you are having problems report them to amazon or contact the seller direct

In reply to an earlier post on 13 Jul 2012 20:20:22 BDT
[Deleted by the author on 16 Jul 2012 01:39:38 BDT]

In reply to an earlier post on 13 Jul 2012 22:59:45 BDT
nephran says:
You have to give them until the day after the delivery by date,before you can really complain..It's in Zons terms and conditions Mr.Stuart.

In reply to an earlier post on 14 Jul 2012 07:09:59 BDT
Kakihara says:
thanks i am going to take your advice, i think i am only going to use 3rd party sellers that are fulfilled by amazon in the future.

In reply to an earlier post on 14 Jul 2012 07:12:34 BDT
Kakihara says:
@Neph,
I understand that , but you have to admit 4 individually sent items sent 2 weeks ago is pushing it a little far? if 1 one of them had turned up i could understand but none whatsoever?

Posted on 14 Jul 2012 12:34:12 BDT
Johnny Bee says:
Only with disgruntled Zoverstocks' customers ;-)

In reply to an earlier post on 14 Jul 2012 12:46:59 BDT
Kakihara says:
lol i wondered how long it would take before a loyal zoverstocks member of staff jumped to their defence :-)

In reply to an earlier post on 15 Jul 2012 12:57:33 BDT
[Deleted by Amazon on 15 Jul 2012 13:06:55 BDT]

In reply to an earlier post on 15 Jul 2012 16:56:30 BDT
Brass Neck says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on 31 Jul 2012 14:23:09 BDT
Last edited by the author on 31 Jul 2012 21:18:19 BDT
Marcus says:
Have ordered about 100 DVDs from Amazon in the past few months, the majority of which, about 70%, were through ZOverstocks, based on lowest price and always Very Good quality. Of those, only 4 have not arrived within 15 days thus far, which is a fairly good ratio. The only thing that irritates me is that when you order several DVDs from them in one go they all come in separate envelopes instead of one parcel. ZOverstock's attention to reducing its carbon footprint by using less packaging is very poor, and you'd think if someone had ordered 10 DVDs it would be quicker and easier for the picker to pack them all into one box, with one label, with a much lower postage cost than 10 individual padded envelopes. That's a lot of waste, a burden for the postal service, and certainly increases the chances of items being lost in the 2nd-class snail mail. The logistics makes no sense, and is probably due to poor management. However, companies that don't "go green" these days are becoming subject to fines in order to pressure them into having more respect for waste reduction, as most councils don't collect padded envelopes because the paper and bubble wrap is too much effort to separate.

ZOverstock's customer service does leave a lot to be desired, however. They are often slow to respond, not incredibly sympathetic towards lost items and are slow to replace or refund items. They claim to send a replacement. This doesn't happen, in my experience - 15 days later they simply refund. I suspect they claim to replace the item in the hopes the original will work its way through the post. It is not an honest practice, but given their inefficient packaging methods, which must waste more profits than not, I'm not sure if I blame them.

In reply to an earlier post on 2 Aug 2012 22:33:33 BDT
R. Thompson says:
hi
recieved a cd from zoverstocks meant to be very good condition(have some 25 year old vinyl in better condition)unplayable.
have sent e-mails to get it returned or replaced no reply, asked amazon they did not want to know. bad costomer service from amazon
and no contact details for zoverstocks
not buying from them again

In reply to an earlier post on 2 Aug 2012 23:09:33 BDT
[Deleted by the author on 2 Sep 2012 23:01:45 BDT]

In reply to an earlier post on 3 Aug 2012 00:11:05 BDT
Marcus says:
I don't see why not. Amazon is the parent company, sellers are its squabbling children trying to better each other. A parent is responsible for having bad children or not making enough effort to put them right. If Zoverstocks are proving awkward to customers it is up to Amazon to lay down the rules and tell then to stop being ignorant, because their service will reflect on Amazon which relies on buyers to buy from them directly also, unlike eBay.

I'm seeing a large number of Zoverstocks threads being opened across the discussion boards, which is quite disturbing, especially from Brits attacking other companies, using obvious sock accounts, using socks to dislike and therefore hide comments in order to lead a topic their way (bearing in mind anyone with unbiased sense will read everything, even hidden posts). I think too many Tories are sellers on Amazon looking to protect their own interests, snotty attitudes are rampant against Zoverstocks, and yet I don't see Zoverstocks attacking anyone, they're simply conducting business and appear to not be wasting time with the low-lives who have nothing better to do than cry about a DVD taking too long to arrive but probably cost less than from a charity shop, because they have higher overheads. You get what you pay for.. fact.. period. If you want to pay 1p for a used DVD plus £1.26 postage, rather than £5.99 from Amazon, don't expect it delivered on a gold plate in a tin box by a 24hr courier and in mint condition - that's not the way the world works. Either Tories or doleys expecting seller handouts and hoping to resell their watched stuff, but unable to beat Zoverstocks. All very amusing IMO!

And if anyone had any sense, they'd know that if eBay estocks are the same people as Zoverstocks, to check their Paypal receipts. Their payment email gives their website domain: www.mmguernsey.gg - doesn't take much effort to identify the parent of these UK-based sub-companies, does it?

In reply to an earlier post on 3 Aug 2012 02:00:19 BDT
[Deleted by the author on 2 Sep 2012 23:03:51 BDT]

In reply to an earlier post on 3 Aug 2012 02:16:24 BDT
[Deleted by Amazon on 16 Aug 2012 16:18:43 BDT]

Posted on 3 Aug 2012 02:46:12 BDT
[Deleted by the author on 2 Sep 2012 23:02:01 BDT]

In reply to an earlier post on 3 Aug 2012 03:01:52 BDT
Marcus says:
Given that "Rzzz" isn't a word in the English language, I guess that makes me better than you in all things. You must be completely addlepated to expect a response like that to be any skin off my nose. Hard shiz for your phoney "bad experience". Go cry more. Probably just another seller's sock account trying to lobby Amazon against the top business that sells at low prices while you make nothing. Typical greedy, tactless Brit. Chin, chin! :)

In reply to an earlier post on 3 Aug 2012 14:09:45 BDT
[Deleted by the author on 2 Sep 2012 23:04:06 BDT]

In reply to an earlier post on 3 Aug 2012 14:47:56 BDT
[Deleted by Amazon on 16 Aug 2012 16:18:08 BDT]

In reply to an earlier post on 3 Aug 2012 15:28:10 BDT
[Deleted by the author on 17 Aug 2012 00:19:49 BDT]

Posted on 11 Aug 2012 14:08:28 BDT
[Deleted by the author on 5 Sep 2012 10:27:27 BDT]

In reply to an earlier post on 11 Aug 2012 21:00:36 BDT
Marcus says:
It's not Zoverstocks fault that the negatives are buried. If you're so keep to identify Amazon with eBay, then maybe you should point out that eBay allows you to specifically only see positive, negative or neutral feedback - Amazon, rather unusually, does not... in fact, the new "At a glance" design which only displays about 10 of the last feedback comments is really terrible - you can't say Amazon are not at fault for this oversight - they design the site. eBay's feedback review is much better, and much more transparent for prospective buyers.

Perhaps if so many sellers weren't whining about other sellers, and looking to "criminalise" their trading practices by demanding [illegal] anti-competitive practices, Amazon wouldn't have to make such moves to protect their own interests also.

It would not surprise me in the slightest if sellers were not buying up Zoverstocks' 1p items and reselling them for £2+ here or on eBay, or at their local weekend carboot sale.. because those cheap sales are a gift-horse.. too many Brits are becoming more greedy, selfish and manipulative these days - sellers always wanting more for less, offering poor service, lousy packaging, slow delivery, shoddy condition, followed by excuses and lies - not all, a small minority - mostly the cry babies on this forum who probably shouldn't be in business if they can't match up to Zoverstocks. We're in a recession - if you can't stay in business.. get a no-risk job instead. Their price lowering software is great - for people wanting lots of films at low prices they simply need to watch the price drop over a few days, then jump on it when the price feels right. Why shouldn't people want to pay less? Those saying they want to charge more are hardly making a reputable argument for themselves - "oh, we want people to pay through the teeth, please banish Zoverstocks so we can rape the British public for our used items!" Pffft! Would you?

Could get a lot of "Jimmy Carr" DVDs if you play the system right. ;)

In reply to an earlier post on 11 Aug 2012 22:45:18 BDT
[Deleted by the author on 2 Sep 2012 23:05:00 BDT]
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Discussion in:  dvd discussion forum
Participants:  63
Total posts:  161
Initial post:  13 Jul 2012
Latest post:  1 Feb 2016

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