Hi guys. I renewed by Prime membership for the third consecutive year on 17th Dec. I order lots of things from Amazon and I'd never suffered a late or lost delivery in the previous three years. However, from the start of December I noticed Amazon were using Royal Mail for the majority of my orders (previously it was a 70/30 split in favor of City Link). Also, Amazon, whilst dispatching the same day, weren't using special delivery (as they had over the previous three years), and my orders were taking between three and five days to reach me.
I've contacted Amazon who have extended my current Prime membership by a month - so my next renewal is mid January 2012. I feel I've been tolerant; giving them allowance for the adverse weather but the drop in service level happened well before the snow came. I'm still thinking of asking for a refund on the Prime membership as it's pointless paying for next day delivery if I'm not getting it......
Your thoughts and comments will be appreciated....! !
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