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How Do We Petition Amazon To Scrap Home Delivery Network?

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Showing 76-100 of 1000 posts in this discussion
Posted on 6 Dec 2010 12:58:20 GMT
If this is the only courier they use then I have had a fantastic experience of them. I came home the other day to find a note saying they had delivered and the box was in the porch. I looked but didn't immediately see it as they had taken the trouble to use a coat and some hats etc to cover it up. V grateful and satisfied customer.

Posted on 6 Dec 2010 13:02:37 GMT
Pip Bin says:
Only 9 signatures on the petition.
Come on people we have to prove how we feel to amazon.

Posted on 6 Dec 2010 13:20:46 GMT
I always get deliveries sent to my workplace, as HDNL have in the past been very unreliable. One particular occasion the driver showed up, literally just as I got home, gave me one small package and tried to get me to sign for it. I knew that the order wasn't complete and pointed out that the package said 2 of 3 on it. He swore blind that there was nothing else was on his van. Fortunately (for me) he had left the door of his van open and I could see the other two packages sat in plain view. I said that looks like it and moved towards the van, he tried blocking me, saying they were not. I said I wouldn't sign as delivery was incomplete, he spouted some rubbish about contacting HDNL to track the remaining parcels. Whilst this rather heated discussion occurred my brother turned up. He knew I'd been waiting for this parcel and exactly what it would look like, saw it on the van and unloaded it himself! I feel I was very lucky at the time! It wasn't an Amazon order, but it was HDNL doing the delivery.

In reply to an earlier post on 6 Dec 2010 13:25:43 GMT
I had to wait in for 4 days to have a Kindle delivered. I rang the depot and was promised that a delivery would be made the following day. After 4 frustrating days, it finally arrived. Was there an apology? Of course not. I am sure there must be several delivery services who would knock spots off HDNL.

Posted on 6 Dec 2010 13:54:57 GMT
i agree, the whole family was at home around 5 in the afternoon, apparently they rang the door bell and no one was home. they took it to the depot, i called them to make another delivery and when i received it the package was ripped. the box it was packaged in was damaged, luckily the book wasn't damaged only a couple of scratches. but this has defiantly made me have second thoughts about ordering with amazon.

In reply to an earlier post on 6 Dec 2010 14:15:03 GMT
S. Mascia says:
They just left my parcel in my green bin with the garden rubbish!!!!

In reply to an earlier post on 6 Dec 2010 14:18:49 GMT
I always specify my wife's surgery, which is open 08:30-18:30 Mon-Fri and 08:30 - 12:30 on Saturday. Even then they have claimed the could not deliver on more than one occasion. On the whole, I find Amazon good for straightforward deliveries but unable to respond to any problem that does not compute. They are particularly poor at dealing with big Market Place sellers, who get things wrong or deliver late persistently. They would sooner lose the customers' business than the big sellers.

Posted on 6 Dec 2010 15:13:39 GMT
HDNL always used to be quite good in this area but my opinion has completely changed in the last week! Firstly they managed to lose a parcel - they advised Amazon it had been damaged (who have since re-dispatched part of it but I dont get the other item as it's sold out) but since it hadn't been scanned for nearly a week they didn't know where it was. Another item they "attempted to deliver" 30/11 but the driver couldn't find it on the van, it was then apparently scanned back into the depot by a different driver (wrong van I guess/) I am now still waiting for this package which they have not even attempted to re-deliver even though they have delivered items to the same address on four other occassions.....not impressed. You phone them & their customer services leaves much to be desired, they do not seem to have a clue how to load vehicles if they can keep leaving items behind & I have serious concerns regarding their security or rather lack of.

And for the benefit of Ms McVey I have worked in the shipping & transport business for over 20 years so am fully aware of the difficult situation they may be under but that is no excuse for such a diabolical service.

In reply to an earlier post on 6 Dec 2010 15:33:36 GMT
Stephen Lowe says:
We have used them for years through differnt cataolges, and never had a problem until they changed driver, the new one is a total waist of time, very rude, and slams the door

Posted on 6 Dec 2010 15:34:34 GMT
Trinny says:
I agree fully with all dissatisfied Amazon customers! I have been buying things from Amazon for years, but have been very unhappy and made several complaints since they started using HDNL. Unfortunately my complaints have not been formally responded to, I just got couple of e-mails saying "We are sorry to hear ..." and then got First Class re-delivery free of charge.

I recently signed up for Amazon Prime in hope this will improve the services, I just ordered few things today to my work place (cannot do home address at all, as I never get anything delivered by HDNL then) so will see soon how this goes. Seems though that other customers seem to think Prime is no better. Amazon needs to give people option - at least those who are willing to pay a bit extra should have an option to choose the delivery company!

I have signed the petition.

In reply to an earlier post on 6 Dec 2010 15:44:53 GMT
Louise H says:
In reply to Trinny: Trinny, I am a Prime customer and I have been since they started the service which used to be great. Sadly they use HDNL for Prime also. Next day delivery is not guaranteed through Prime (apparently) and so sadly I am now going to look into cancelling my Prime account. It is just a waste of money now. My last Prime order was made on the Tuesday and was eventually delivered on Friday evening.

For those who haven't seen the petition address -

Posted on 6 Dec 2010 20:44:04 GMT
Fu Man Chew says:
2 lots of Christmas presents have been thrown over my side gate and left in the rain by this company. Marks & Spencers also used to use them (won't order off them again in case they still do). No way of making a complaint to the courier but Amazon and M & S dealt with my complaint straight away - which ended up costing them a lot of money.

Posted on 6 Dec 2010 21:19:05 GMT
PaulT says:
3 orders all sent through HDNL, had to chase all 3 for failure to deliver, still not arrived yet although the depot is only about 10 miles away and the goods have been sat there for 6 days as I write!!
Amazon is awesome but I'll be thinking twice before ordering in future because of HDNL. AMAZON TAKE NOTE.

Posted on 6 Dec 2010 21:36:26 GMT
I'll just repost this here, delighted? to see other think HDNL are killing off amazonz customer centric reputation, although I have to say HDNL terrible service has exposed amazons 24 hr service level to have a lot to be desired/

I've just about given up on amazon this festive season

been waiting weeks on a delivery due on Nov 25th, since before inclement weather was a factor!, HDNL have destroyed my faith in amazon to get anything to me before the new year and since they having been charging me 10p p/min to re-arrange suitable delivery slots, which they then dont bother with, but then choose to try when I'm out GRRRRRR!
I switched to amazon customer service to try and resolve and lets just say that the service outwith normal business hours is completely unacceptable to the point that plain english is not understood and calls are put on hold and disconnected and emails miss the point completely. The folks on the end of the phones in the UK/Eire have been good during the day but it might be too late for me to put any faith back in amazon

Posted on 6 Dec 2010 21:43:10 GMT
Persephone says:
I would like to add my concerns with the poor service from HDN. I bought a gift for a friend who lives 50 miles from me. HND were left a card so say they had tried to deliver. My friend tried collect if from their depot, 30 miles from their home but was told as I had ordered it I had to collect it. This would have meant a 160 mile round trip for me! I asked that it be transferred to a depot near me. This was not possible. Amazon re sent the order by another courier and refunded the cost of the item. I could not fault Amazon service but they are let down by the shoddy service, rudeness of HDN "customer care" and the inflexibility of the service.

Posted on 6 Dec 2010 21:49:53 GMT
Van Man says:
I cannot agree. Our driver is A1. Always prompt delivery.

Posted on 6 Dec 2010 21:50:53 GMT
fad b says:
I Agree with the petition, and would like a lot more control of delivery options on all products sold through amazon. Losing the faith to use amazon and Sure they will lose a lot more customers because of this. Support the customers rights when it comes to internet shopping.

In reply to an earlier post on 6 Dec 2010 21:55:55 GMT
Yes totally agree with all that, having had my first bad experience of taking a day off and staying within sight of the road all day only for a no-show by HDNL. I had arranged a re-delivery online thinking this would be foolproof. HaHa. It turned up eventually on a completely random day, and I only got it then because my husband was off work sick and got to the door just before the card was stuffed through again. Ugh! So frustrating ...

Posted on 6 Dec 2010 22:26:32 GMT
BigJim says:
never had a problem with them before but when they don't deliver in working hours, it makes life rather hard. it's a big box and needs signing for; get it sent to work you say - there's always someone there to take delivery. well not when they persist in delivering at night!
i don't want to be forced into going "prime".

Posted on 6 Dec 2010 22:41:45 GMT
I am not happy with HDNL
I ordered my parcel on the 24th November on the 26th of November is said my parcel was in transit, so how come it is the 6th of December and still nothing. I have phoned up Amazon who have said that if it has not arrived by 8th December I will be refunded. It is a Birthday gift which is needed for the 10th, so what am I supposed to do wait and if it doesnt turn up shop elsewhere and hope something else can be delivered on time. I am not pleased. Lets hope the christmas items I have ordered will be delivered before christmas or amazon will have lost a customer.

In reply to an earlier post on 6 Dec 2010 22:52:52 GMT
C. Stonier says:
earlier this year I had problems with this company. I went through the complaints proceedure online, but told Amazon that I would not chase this order as that was their job. I also got Amazon to phone me back, I explained how many hundreds of negative complaints they had on a review site, and that I would not order any couriered item from Amazon until they could guarantee I would not have to suffer that appauling company. I am dissappointed to see that people are still having problems

Posted on 6 Dec 2010 23:37:35 GMT
J. Orton says:
Prime for me works really well they never us HDNL, (who are complete and utter rubbish.) they use City Link and RM who compared to HDNL are a lot better. The thing is Amazon use the easiest courier for you, a.k.a not far away. Although due to placement of depots this might not always be the case, as I have found with the old old city link depot "near" me. As for prime it's brilliant until it snows then it's good and shouldn't be knocked without trying it first (when the snow has gone!) because it is that brilliant. (may be different in other areas)

In reply to an earlier post on 6 Dec 2010 23:42:33 GMT
A Chap says:
They are pathetic - deliveries just disappear for weeks on end. Birthdays etc. are missed.
They lie about attempted deliveries.
There is cheap delivery services and then there are sub-standard delivery services : HDNL.
People like Boden can allow you to select not use HDNL, why not Amazon.

All we can do is complain to Amazon, early and often - when they start to see the costs associated with amnaging this courier they will do something.

Posted on 6 Dec 2010 23:47:25 GMT
Last edited by the author on 6 Dec 2010 23:50:27 GMT
W. Poole says:
I live in Northern Ireland and have been dealing with Amazon for several years. I find the service I get is fantastic. I pay a fee every year and receive most of my goods within 48 hours. Sorry to hear so many customers have found the delivery service poor. Keep up the excellent service to Northern Ireland, I will continue to make lots of purchases from Amazon because of the reliable service.

In reply to an earlier post on 7 Dec 2010 06:20:59 GMT
sue says:
Not ideal but stop buying from Amazon. They are not always the cheapest anyway. I've just latched on to and although they are no way as big as Amazon they do offer good deals. They offer a great service where you can pick your delivery destination. Your goods can be delivered to local shops for collection by you at a later time. How good is that.
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Discussion in:  deals discussion forum
Participants:  1638
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Initial post:  4 Dec 2010
Latest post:  8 Jun 2014

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