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Same day Delivery via City Sprint

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Showing 226-250 of 263 posts in this discussion
Posted on 23 Dec 2013, 15:28:59 GMT
I just canceled an order due to CitySprint's inability to deliver on Prime's "Guaranteed" delivery date. It would have been better to have used super saver! At least with super saver, you know and are prepared for the unpredictable nature of the delivery date, and often using this method, Amazon under promise and over deliver.

When you have a Prime account, or have specifically requested next day, and have therefore paid for the privilege of a guaranteed delivery date, it is quite unacceptable when the courier fails.

At this point, customer service is crucial. CitySprint don't seem to have any. We are talking about next day or same day delivery here, so it would be reasonable to expect a quick response from CitySprint via email, or for them to at least pick up the phones when called. As it happens, the 0845 is a looped recording advising the listener to use email, giving the customer no confidence that they will ever answer.

I hope that this discussion doesn't represent a small enough percentage of overall orders for the issues to not be flagged up with Amazon's internal processes. Presumably, they would be alerted if a courier had an abnormally high failure rate.

Posted on 24 Dec 2013, 19:20:47 GMT
Was expecting a delivery from City Sprint tonight (Christmas Eve, yes I was cutting it fine) as I had paid for evening delivery and they 'accidentally' tried to deliver it in the afternoon instead, then when I called them about it they said they wouldn't be able to deliver it tonight (it was a Christmas present, I paid for delivery tonight for a reason!!!).

On top of that I was actually home at the time they claim they tried to deliver it (4:50pm). I can only assume someone was 'sprinting' a little too fast in a rush to finish up their Christmas eve shift.

Have told Amazon I won't be relying on them again. Sticking to walking into a shop next time.

In reply to an earlier post on 24 Dec 2013, 19:23:01 GMT
Last edited by the author on 24 Dec 2013, 19:23:37 GMT
benmcfc - completely agree. I only made the purchase (and paid for delivery) when I saw they could deliver it in the evening of Christmas eve. Now stuck without a present for the girlfriend after their stuff up. Would have gone to the shops instead if I had of known they wouldn't come through with it!

Posted on 26 Dec 2013, 03:35:26 GMT
Ditto problem with Citysprint for xmas eve delivery - I feel very let down ( ordered evening of 22nd for delivery prime guaranteed on the 24th. According to the tracking info the order has supposedly been ' on the van ' from 9am on the 24 th. Wish i had gone to halfords /j lewis, and will do so next time - poor show for Amazon.

Posted on 26 Dec 2013, 05:26:19 GMT
lizell says:
Truly, truly, truly, I have never had a problem with any courier service ! We live in a pretty inaccessible and hard to find house but drivers ALWAYS ring if they can't find us and will then follow our detailed directions, usually laughing when we say 'Look out for someone jumping up an down on the path and that will be us.' If we're not there they will always leave items in a secure place, usually prearranged with us and redeliver if needed. Hermes are outstanding and Amazon PRIME are good but have not renewed subscription as far too expensive. (Not ordering again from Amazon anyway, for conscience based reasons after years of using them.) As for expecting orders to arrive promptly on Christmas Eve ! You're asking for trouble - perhaps a bit of forward planning next year ? Despite all your woes and despair everyone, to all who have enjoyed Christmas and to all for whom it has been difficult for in any way and for any reason I hope it was good in some way and you all have a splendid 2014 ! Lizzie

In reply to an earlier post on 26 Dec 2013, 22:05:56 GMT
Then again, ordered an item for delivery on the 3rd of december. They claimed to have attempted a delivery at a time I was stood just outside my front door watching my kids go across the road to school. So funny that I never saw them then. After that they claimed the parcel was: damaged, then lost, then attempted re delivery, then lost again, and after that returned to amazon. This has happened with no less than four orders now. They have never once actually delivered an item to me. Oh wait I am wrong, the one time they did show up the packaging had been opened :) As with a lot of other companies they vary from area to area and here, they are the worst of the lot, absolutely useless. Lied about contacting me at 2 am! They never once contacted me. Oh and that ordere that should have been delivered on the 3rd of december? I got it just over a week later. After having had to arrange to be at home for four days in total. They never showed up once during that time. And as for ordering late, well amazon were the ones that promised they would deliver it on the 24th. Yes they could have planned better, but then again should amazon promise things they can't keep?

In reply to an earlier post on 27 Dec 2013, 01:32:30 GMT
lizell says:
well, no Amazon shouldn't be promising things they can't keep and there are lots of reasons for last minute ordering but it is a BIG risk to have to take. Hope everybody got something they wanted for Christmas somehow !

Posted on 30 Dec 2013, 18:57:04 GMT
Mr C Gaywood says:
Also had problems with City Sprint, I've had 2 orders where they are a day or 2 later.
I had another order that was 4 days late, as others have reported updated the status to same delivery attempted

Posted on 3 Jan 2014, 21:54:53 GMT
Waited in a whole day for city sprint. Chatted with them at five pm and the said it was out for delivery and would be there up to nine pm, great for a Friday night when I've made plans.

So twenty to nine I contact them and apparently the courier ran out of time, WTF. So fourteen hours not being able to leave the house and having to cancel a night out and still no delivery.

Posted on 6 Jan 2014, 19:46:16 GMT
Last edited by the author on 6 Jan 2014, 19:50:29 GMT
Mega says:
Over the last three or four years the items delivered via City Sprint, with one exception, have always been late. Each time I have complained about the poor service since the items were ordered were Amazon Prime eligible and so ordered with a view to receiving them very quickly. When I complained at length I am given an additional month of Prime membership. What good is that if the courier continues to deliver late. I have now told Amazon that I will not be renewing my Amazon Prime membership and that in every instance where I place an order and its sent out with City Sprint if it does not arrive on the date given I will then refuse to accept delivery and will go on to the tracking site and arrange delivery back to Amazon and will expect a refund for the item.

Maybe if everyone that has problems with City Sprint did this they would stop using such a poor service and we could all get back to enjoying a good service once more. It says something when I have recently ordered from Amazon here in the UK and its been despatched via City Sprint and the day after placing that order I have ordered from other websites with delivery from Germany, USA and even China and they arrive before City Sprint get my items to me.

Their poor service is beyond belief.

Posted on 6 Jan 2014, 22:01:53 GMT
David says:
I started this forum back in November 2011. That was with the complete frustration that I felt with Citysprint. This forum has shown that frustration is shared by lots of other people. Potentially lots more who don't share their experiences here. I'm still with Prime and although I still suffered the Citysprint curse on further deliveries. Now though my deliveries have switched to Amazon Logistics. Next day delivery that has ranged from eleven in the morning to eight at night, but it has always been next day (now I've done it!!). One thing this forum has highlighted is Amazons' inability to recognise the delivery failures of Citysprint. That I believe will continue. Keep this forum alive with your Citysprint woes and maybe one day Amazon will take note.

Posted on 6 Jan 2014, 23:19:47 GMT
London Lad says:
Look at this link - reviews are shockingly terrible about citysprint.


Why are Amazon continuing to use them?

In reply to an earlier post on 28 Jan 2014, 21:35:43 GMT
Last edited by the author on 28 Jan 2014, 21:36:14 GMT
J Giles says:
I ordered something from Amazon on the 22nd January that I ideally wanted by the weekend. This morning when it still hadn't arrived I checked their dispatch e-mail which said that they anticipated delivery on the 23nd January. I found the tracking number and checked the tracking details which said that they had tried to deliver on the 23rd. I had been in the house all day and no-one called or left a card to say they had tried to deliver anything. I rang City Sprint and asked if they had left a card. They said yes so I pointed out that they had obviously tried to deliver it to the wrong address. I asked them to re-deliver and they said they would bring it tomorrow. I said no-one would be in tomorrow so could they please deliver it on Thursday. I was then told no they couldn't because by then they would have had it a week and so they would be sending it back to Amazon. No matter what I said they refused to budge from this position. I asked to speak to the Operations Manager but was told I couldn't speak to him as that wasn't a customer facing department. Appalling customer service. I have spoken to Amazon and told them what has happened and suggested they stop using City Sprint. They were very helpful and apologetic (much better customer service). Lets hope eventually they get the message about City Sprint.

Posted on 28 Jan 2014, 22:16:41 GMT
J Giles says:
PS If you want to let City Sprint know what you think of their service the Chief Executive is Patrick Gallagher, his e-mail address is pgallagher@citysprint.co.uk. Naomi Ward is their Client Services Director and her e-mail address is nward@citysprint.co.uk.

Posted on 29 Jan 2014, 08:49:22 GMT
J Giles says:
PPS In the interests of fairness just wanted to let you all know that I e-mailed the chief exec and customer services director last night and I had a reply from the chief exec within 9 minutes. A very good and fair reply I have to say and he promised to look into the matter. I also then received a call from the customer care manager first thing this morning (before 8.30am) who asked me a few further questions and apologised for the inflexibility and bad service I had experienced which she said was completely unacceptable. I am very impressed with the level of service that the senior management board have shown, let's hope that filters down to the front line staff!

Posted on 5 Mar 2014, 20:37:21 GMT
Tremblestaff says:
Part of the problem with Large Courier companies is that they pay very low per mile and drop rates to the drivers who as self employed persons bear all the cost, while the companies make a lot of money out of these large contracts.
The drivers have very little incentive to offer good service. Delivery times are very tight between drops, they usually have very long runs with a lots of deliveries. Throw in delays with traffic and delivery problems finding a specific address inexperienced operatives often with poor command of English and hey presto poor service. City Sprint have a very large turnover of staff

In reply to an earlier post on 8 Mar 2014, 12:17:02 GMT
A. Reader says:
In that case presumably all Large Courier companies have to cope with the same problems ? I'd imagine they all have a lot of deliveries to make in a day, have to cope with traffic, have to find the address they're supposed to be delivering to ?

The point of this thread is that City Sprint perform *considerably* worse than the majority of the other courier services.

Posted on 8 Mar 2014, 15:21:43 GMT
Rosiebear says:
But there's a thread about not using yodel and one saying Hermes are rubbish and one calling upon amazon to stop using DPD. I don't know why you all don't just go to the shops and stop whinging.

In reply to an earlier post on 8 Mar 2014, 15:44:16 GMT
I. Westwood says:
Not whinging they tell lies city sprint tell lies say they've been when they haven't all other companies I've found ok

In reply to an earlier post on 9 Mar 2014, 00:06:59 GMT
A. Reader says:
If the shops charged you fifty quid a year for the promise to deliver your shopping the next day without fail, then employed someone random to do the delivery who never even bothered coming round your house, then I reckon you might whine a bit too :)

I don't think anybody is claiming the other courier companies are perfect, but CS are in a class of their own in my experience...

Posted on 25 Mar 2014, 16:06:10 GMT
Ordered a Birthday Present for next day delivery. Didn't arrive. Looking around the forum and internet, it seems CS have a consistently bad reputation for this. AVOID THIS COMPANY

Posted on 1 May 2014, 16:25:49 BST
Summer says:
Five days so far of organising redelivery and it failing on behalf of being "Attempted" when I had been waiting inside all day. Company lies and falsifies tracking information, cancelling my Amazon Prime.

In reply to an earlier post on 1 May 2014, 16:30:04 BST
Last edited by the author on 1 May 2014, 16:34:52 BST
C. Atkins says:
I don't have home deliveries anymore as the carriers are pretty bad. Try collect plus there are lots of local delivery and pick up points and so far I have received all my parcels on time with no problems. To return just drop the package in at a collect plus drop off point. The collect plus drop off points are just local shops or petrol stations a number of companies allow you to do this. Amazon start refunding as soon as you drop your parcel off great service

Posted on 2 May 2014, 12:51:50 BST
Mansour says:
I have also had a history of bad experiences with City Sprint. I do not understand why Amazon continues to use such a bad carrier. Every single time there's an incident, I leave feedback with the Amazon customer service agent. I have even formed a "case" with Amazon about CitySprint. No result! its ridiculous. This time I ordered something for next day delivery, being a prime subscriber, and City Sprint once again lied about Attempting Delivery. They were not here, I was here the whole day. Now its been three days in total and I am still waiting for my product. In the past, products have arrived extremely late, sometimes damaged, gone missing. I am nervous, im not sure what City Sprint are going to do with my package this time.
Amazon should take full responsibility for using such a rubbish carrier.

In reply to an earlier post on 7 May 2014, 03:41:55 BST

I'm assuming your Amazon Logistics deliveries are not actually via City Sprint? I live in London, and although most of my Amazon deliveries are now marked as Amazon Logistics, the actual drop is done by City Sprint; i.e. the guy has a CS jacket. As a result I've pretty much stopped using Amazon entirely now.

At the first few attempts City Sprint were incapable of delivering at all, but the final straw was a recent, extremely verbally and physically aggressive CS driver who, by the time I'd gone down the four flights of stairs to the door was physically pounding or kicking the door to the point it was bulging on its hinges and yelling 'open the f*****g door' amongst other invectives. He apparently felt the 30-40 seconds I'd kept him waiting was too long for him to stand in the rain.

I'm sufficiently used to abusive language and aggressive behaviour (a hazard of this part of London), but don't usually expect it from people in what is essentially a customer service role, and it left me a bit shaken and angry. Of more concern was that he might pull the same number on someone elderly or vulnerable. That City Sprint dig to the bottom of the barrel for such staff says a good deal about their operation. Amazons loss; personally I'd rather pay for the delivery and have it done by Royal Mail parcels, who I've had few problems with, or DPD for for me have been faultless, so in future I'll go elsewhere.
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Discussion in:  deals discussion forum
Participants:  199
Total posts:  263
Initial post:  6 Nov 2011
Latest post:  16 Jul 2015

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