I have a couple of questions/points that I'd like to post for comment.
1) Do Amazon monitor and respond to these posts. In particular, I'm interested as to their response to the HDNL threads. I've not seen anything from them in here, so I'm left wondering whether they care what their customers think and whether it is losing them some custom.
2) I am an Amazon Prime customer. I have had a satisfactory service for the past 13 months. My most recent order (made on 14 Dec) was available on evening delivery for £7.49 (I live inside the M25) or on expedited for free (as in stock but may take extra 1-2 days to process). Normally expedited deliveries are made by Royal Mail Special Delivery or by CityLink. This delivery was despatched on 14 Dec by Royal Mail, and I've not received it yet.
My question is - is Amazon using the weather/time of year to downgrade deliveries that would normally be next day (more costly to Amazon) to slower services?
Look forward to your comments.
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|Amazon Delivery Service||0||16 Dec 2010|