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The Responsive City: Engaging Communities Through Data-Smart Governance Hardcover – 3 Oct 2014

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4.3 out of 5 stars 14 reviews from Amazon.com

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  • The Responsive City: Engaging Communities Through Data-Smart Governance
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  • Smart Cities - Big Data, Civic Hackers, and the Quest for a New Utopia
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Product description

From the Inside Flap

Urban government in the United States today is at a critical juncture. Never before over the last century has there been such a need to change the way city hall works. And never has there been such an opportunity to do it. From the Introduction

Local and state governments are increasingly called on to solve real problems for their constituents and deliver critical services using limited resources. Yet the way in which local governments typically operate has created a wide gap between citizens expectations and results. The emergence and widespread adoption of new technologies among citizens and government has created a sea change as these new tools empower municipal leadership to explore new opportunities to help the public sector break out of its hierarchical and rule–driven structures and reinvent itself.

The Responsive City: Engaging Communities Through Data–Smart Governance highlights the promising intersection of government and data through vivid case studies featuring municipal pioneers and big data success stories from Boston, Chicago, New York, and more. This is the ultimate resource for public officials, government staff, and civic leaders to understand how to leverage new technologies and data platforms to fulfill the promise of effective and efficient local government.

From the Back Cover


In these pages, Goldsmith and Crawford expertly chronicle the now–global movement to improve governance through technology. Chicago embraced that movement early to become the leader in effectively leveraging data to meet the demand for a more responsive city.
Rahm Emanuel, Mayor of Chicago

Steve Goldsmith and Susan Crawford offer a fascinating report from the frontier of innovation in government with the engaging stories of citizens working to replace the bureaucratic systems of the past with effective and accountable government for the twenty–first century.
Newt Gingrich, former Speaker of the House of Representatives

Focusing on outcomes for (and with) the public instead of compliance with rigid procedures is the hard work of local government in the twenty–first century. Goldsmith and Crawford show the way with real–world examples and an infectious optimism. This book matters to everyone who cares not just about city hall but about trust and faith in government in the modern era.
Jennifer Pahlka, founder and executive director, Code for America; former U.S. Deputy Chief Technology Officer

As citizens demand more responsive services and revenues continue to shrink, cities have no choice but to innovate. In his brilliant career as mayor of Indianapolis, Steve Goldsmith did just that. Today he is known as one of the leading experts in governance. The Responsive City breaks new ground and sets new standards for excellence in government.
Ed Rendell, former Governor of Pennsylvania

Government has a responsibility to be as effective as possible with each and every dollar it spends. The new technologies that this book so expertly brings to life are helping Indiana every day find breakthrough solutions to important public issues.
Mike Pence, Governor of Indiana

The Responsive City is a slam–dunk guide for mayors, policymakers, and anyone with a stake in the future of America s cities. Goldsmith and Crawford demonstrate that data may well be the single greatest catalyst for change in urban governance since the dawn of the Progressive Era.
Kevin Johnson, Mayor of Sacramento; President, United States Conference of Mayors

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Most Helpful Customer Reviews on Amazon.com (beta) (May include reviews from Early Reviewer Rewards Program)

Amazon.com: 4.3 out of 5 stars 14 reviews
3 of 3 people found the following review helpful
4.0 out of 5 stars It's a good, very practical book 21 Oct. 2014
By Fernando Belmonte Archetti - Published on Amazon.com
Format: Hardcover Verified Purchase
It's a good, very practical book, but I found that it does not provide much theoretical basis for the main subjects dealt within it. I understand that this may be the authors' original intention, in the sense that it really was meant to be a practical book, full of good practices, cases, solutions worked out by smart who put some great ideas into practice. However, I was rather disappointed to find very little argumentation to support any of these 'great ideas'. I do not want be unfair: it is a great book, well written, easy to read and is especially useful to people who are interested in such cases and solutions, but do not expect them to tell you what they think of the subject they are talking about, except in a very general way, which is not very useful, or only insofar as it is related to the case itself, not the big picture. Bit disappointed, really, because of this, but I would nonetheless recommend it.
4.0 out of 5 stars Content is great. Organization is confusing 1 Mar. 2016
By M - Published on Amazon.com
Format: Hardcover Verified Purchase
Content is great. Organization is confusing. It is so densely packed with case studies that sometimes the point is hard to follow. The person who recommended this book to me said that he read "most of it." After reading most of it myself... well, I can see why. Still worth a read, though.
5.0 out of 5 stars Improving community relationships 18 Feb. 2017
By Arika Johnson - Published on Amazon.com
Format: Hardcover Verified Purchase
This book is a really good read especially if you are in the public sector. Our CEO of our local government models everything after this book
4 of 5 people found the following review helpful
4.0 out of 5 stars Digital Transformation is coming to local government, are you ready to engage? 27 Nov. 2014
By Henry Singer - Published on Amazon.com
Format: Kindle Edition Verified Purchase
The authors take us through case studies of digital transformations occurring at some of big cities, fostering improved service delivery and civic engagement. They explain how emerging information technologies, such as social, mobile, analytics, cloud and the Internet of things are enabling new models of governance, data sharing and business process that revolutionize local government. The book is well researched, interesting and well written. I recommend it without hesitation.
5.0 out of 5 stars Great Product 14 Feb. 2016
By IgorL - Published on Amazon.com
Format: Hardcover Verified Purchase
Great Product
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