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Sage the Dual Boiler Espresso Machine, Coffee Machine with Milk Frother, BES920UK - Brushed Stainless Steel

4.2 4.2 out of 5 stars 70 ratings
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Brand Sage
Colour Silver
Product dimensions 37.3D x 40.3W x 37.8H centimetres
Special feature Cup Warmer;jug;Milk Frother;Programmable;Timer;Water Filter;integrated coffee grinder
Coffee maker type Espresso Machine
Capacity
2.5 litres
Material
Stainless Steel
Item weight
22 Grams
Wattage
2200 watts

About this item

  • The Sage Dual Boiler with commercial features delivers third wave specialty coffee at home using the 4 keys formula; It has a professional Dual Boiler construction that delivers unparalleled temperature control and simultaneous extraction and steaming
  • DOSE CONTROL GRINDING: Achieve a consistent and balanced espresso using the right amount of ground coffee; The 58mm porta-filter with 19-22 grams is the key for full flavour and third wave specialty coffee
  • OPTIMAL WATER PRESSURE: The Over Pressure Valve limits the maximum pump pressure throughout extraction, helping prevent bitter flavours; Low pressure pre infusion gradually increases water pressure to gently expand grinds for an even extraction
  • PRECISE ESPRESSO EXTRACTION: Dual stainless steel boilers and heated group head controlled by digital temperature control (PID) brings water to precisely the right temperature (+/- 1⁰C) to extract maximum flavour potential every time
  • MANUAL MICROFOAM MILK TEXTURING: The steam wand performance allows you to hand texture microfoam milk of commercial machines that enhances flavour and is essential for creation of latte art
  • LCD DISPLAY: Allows easy programming and has a espresso shot clock which displays shot duration that guides you to consistent extraction
  • INCLUDED ACCESSORIES: 58mm Razor Dosing Tool, 58mm Stainless Steel Portafilter, 1 Cup & 2 Cup Single and Dual Wall Filter Baskets, Integrated Tamper, 480ml Stainless Steel Milk Jug, Cleaning Kit, Water Hardness Test Strip, Water Filter Holder & Water Filter
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Product guides and documents

User Manual (PDF)
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Top Brand

Sage

94% positive ratings from 1K+ customers

10K+ recent orders from this brand

Product Description

IS1
Hostpots
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked.
img
Dual Boiler

Touchscreen

Barista-Style

Auto MilQ

Built-In Grinder

Manual

Tamping

Manual

Dual Boiler

Heating System

Thermocoil

Cold Brew

Touchscreen

Barista-Style

Auto MilQ

Built-In Grinder

Manual

Tamping

Auto

Dual Boiler

Heating System

Dual Boiler

Cold Brew

Touchscreen

Barista-Style

Auto MilQ

Built-In Grinder

Manual

Tamping

Auto

Dual Boiler

Heating System

Dual Boiler

Cold Brew

Touchscreen

Barista-Style

Auto MilQ

Built-In Grinder

Manual

Tamping

Assisted

Dual Boiler

Heating System

ThermoJet

Cold Brew

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Product information

Technical Details

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Sage the Dual Boiler Espresso Machine, Coffee Machine with Milk Frother, BES920UK - Brushed Stainless Steel

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Customer reviews

4.2 out of 5 stars
70 global ratings

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Customers say

Customers are satisfied with the coffee maker's coffee quality and customization options. They say it produces excellent espresso and textured milk every time, with lots of parameters to tweak. Many are impressed with the features and coffee this machine produces. They also appreciate the appearance and value for money. However, some customers have differing views on reliability, ease of use, and steam capacity.

AI-generated from the text of customer reviews

Select to learn more
Coffee qualityCustomization optionsAppearanceValue for moneyReliabilityEase of useSteam capacityPressure
24 customers mention ‘Coffee quality’24 positive0 negative

Customers are satisfied with the coffee maker's performance. They say it produces good espresso and textured milk every time, making it a must-have for coffee lovers. The machine works well and has made good coffee for two years.

"Great machine with lots of flexibility to customise your coffee profile...." Read more

"...You really can get the best out of your coffee with this, and friends have commented I can reproduce cafe flat whites at home...." Read more

"...Like others, I like the machine. It's solid, and looks robust. The coffee is good. You don't have to wait to use steam like some machines...." Read more

"...it because the Dual Boiler is designed to ensure you never get a bitter tasting cup of coffee...." Read more

5 customers mention ‘Customization options’5 positive0 negative

Customers like the customization options of the coffee maker. They mention it has many parameters to tweak like brew/steam temperature, pre-infusion, volumetric/time, and that it's easy to customize for different beans. Many are impressed with the features and coffee this machine produces.

"...] Great machine with lots of flexibility to customise your coffee profile...." Read more

"...Lots of parameters to tweak: brew/steam temperature, pre-infusion, volumetric/time based brewing...." Read more

"Like others I was very impressed with the features and coffee this machine produces...." Read more

"I love this machine, it's flexible, adjustable and has good stream pressure...." Read more

4 customers mention ‘Appearance’4 positive0 negative

Customers appreciate the coffee maker's appearance. They find it attractive and easy to clean.

"...bigger difference than the new coffee machine - but it looks splendid on my countertop." Read more

"...Of course it's also very beautiful and incredibly well engineered." Read more

"...The machine is really well thought out, easy to keep clean, has a quality appearance and feels as if it should last a long time. Only time will tell!" Read more

"Beautiful!..." Read more

4 customers mention ‘Value for money’4 positive0 negative

Customers appreciate the good quality machine at a reasonable price.

"...Love this machine, great price." Read more

"Its a good quality machine with a very good price and it gives a very tasty coffee" Read more

"...had the Sage Duo Temp which is a very good machine at a very reasonable price but rather slow in operation, particularly when making coffee for..." Read more

"Value for money...." Read more

11 customers mention ‘Reliability’6 positive5 negative

Customers have mixed opinions about the coffee maker's reliability. Some find it well-built and reliable, saying it should last a long time. Others report issues like the head breaking after 6 months of use, water heating up without a limit, and the machine stopping working after descaling.

"...Like others, I like the machine. It's solid, and looks robust. The coffee is good. You don't have to wait to use steam like some machines...." Read more

"...internet, these things are *really* good when they are working but unreliable (everyone has problems after a couple of years, seemingly) and they..." Read more

"Its a good quality machine with a very good price and it gives a very tasty coffee" Read more

"Had this machine for two years. After descaling it went haywire - the water heats up with no limit and no cutoff...." Read more

8 customers mention ‘Ease of use’5 positive3 negative

Customers have different experiences with the coffee maker's ease of use. Some find it easy to use and suitable for home beginners, making great coffee. Others mention that it takes some setup and can be difficult for experienced coffee professionals to fix.

"...This machine is so easy to use, but you have control over just how you want your coffee, the pressure gauge might seem like a sales gimmick but it..." Read more

"...consistently great espresso - and after the initial setting up is very easy to use and so much quicker doing extraction on the built-in timer whilst..." Read more

"...and they are not easy for any coffee tech to fix..." Read more

"...It is a serious bit of kit that can make coffee just like you get in an in town coffee shop." Read more

6 customers mention ‘Steam capacity’3 positive3 negative

Customers have mixed opinions about the steam capacity of the coffee maker. Some find it convenient to brew and steam milk at the same time, saving time. The larger drip tray and extra steam pressure are also appreciated. However, others report issues with steam escaping from poor joints in the top of the boilers and stopping working altogether.

"...The larger drip tray and extra steam pressure are a definite bonus...." Read more

"...know at the time was that those are indications that steam was escaping from poor joints in the top of the boilers, slowly ruining the insides...." Read more

"...Being a dual boiler, the ability to brew and steam was appealing to me. The reality however is that I can't multitask whilst operating the machine...." Read more

"...Had to release steam through the frothing device and pull out the plug to reduce the pressure to safe levels even with the machine switched off...." Read more

3 customers mention ‘Pressure’0 positive3 negative

Customers are unhappy with the coffee maker's pressure. They say it starts to lose pressure, even though they descale it every 30 days.

"...Then pressure started to be lost, evn though I manually descale every 30 days or so. Now it's sitting unusable again...." Read more

"...Pressure builds up and it starts groaning and whistling in a very worrying way...." Read more

"...Then the steam stopped working (the '3 beep' issue). Then the pressure started dropping...." Read more

Great results if you research your puck prep
5 out of 5 stars
Great results if you research your puck prep
Great machine with lots of flexibility to customise your coffee profile. Research your puck prep (dosage, grinder, distribution and tamping) and it'll produce better tasting coffee than most coffee shops. Please note I use a third party tamper and portafilter. Only negative is the machine can be noisy.
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Top reviews from United Kingdom

  • O Evans
    5.0 out of 5 stars Great results if you research your puck prep
    Reviewed in the United Kingdom on 22 July 2024
    Verified Purchase
    The media could not be loaded.
    Great machine with lots of flexibility to customise your coffee profile. Research your puck prep (dosage, grinder, distribution and tamping) and it'll produce better tasting coffee than most coffee shops. Please note I use a third party tamper and portafilter. Only negative is the machine can be noisy.
    Customer image
    O Evans
    5.0 out of 5 stars Great results if you research your puck prep
    Reviewed in the United Kingdom on 22 July 2024
    Great machine with lots of flexibility to customise your coffee profile. Research your puck prep (dosage, grinder, distribution and tamping) and it'll produce better tasting coffee than most coffee shops. Please note I use a third party tamper and portafilter. Only negative is the machine can be noisy.
    Images in this review
    Customer image Customer image
    Customer imageCustomer image
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  • Jon Thomson
    4.0 out of 5 stars Value for money.
    Reviewed in the United Kingdom on 29 June 2024
    Verified Purchase
    You can spend £ thousands on an espresso machine - and I did consider it!
    I've moved up from a Bambino Plus because I wanted to be able to control brew temperature and pre-infusion. The larger drip tray and extra steam pressure are a definite bonus.
    I probably wouldn't have done it if I didn't have a ready recipient for the Bambino and its associated 54mm gear - which still makes lovely coffee!
    Be prepared for additional spending, you're going to need a new funnel, leveller and tamper because this is a grown up, full sized 58mm ecosystem.
    Of course, I now need a new grinder to replace the Sage Smart Grinder Pro! It'll be interesting to see if anyone can discern the taste difference when the new DF64 V2 is added to the workflow.
    I think the new grinder will make make bigger difference than the new coffee machine - but it looks splendid on my countertop.
    2 people found this helpful
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  • MR R
    5.0 out of 5 stars Nothing comes close to this....
    Reviewed in the United Kingdom on 29 August 2020
    Verified Purchase
    I've had this machine now since April 2019. I've used it almost everyday (except when I'm away from home).
    Before work, the auto timer wakes the machine so it's warm and ready to go before I get downstairs. Being a dual boiler, the ability to brew and steam was appealing to me. The reality however is that I can't multitask whilst operating the machine. The fact that you can use the steam instantaneously post brew saves a lot of time waiting around (as you would do on single boiler/thermoblock)

    Lots of parameters to tweak: brew/steam temperature, pre-infusion, volumetric/time based brewing. You really can get the best out of your coffee with this, and friends have commented I can reproduce cafe flat whites at home.

    Just ensure you have a grinder to match the standard that this machine requires. I have the mignon silenzio, a great pairing.

    Love this machine, great price.
    Customer image
    MR R
    5.0 out of 5 stars Nothing comes close to this....
    Reviewed in the United Kingdom on 29 August 2020
    I've had this machine now since April 2019. I've used it almost everyday (except when I'm away from home).
    Before work, the auto timer wakes the machine so it's warm and ready to go before I get downstairs. Being a dual boiler, the ability to brew and steam was appealing to me. The reality however is that I can't multitask whilst operating the machine. The fact that you can use the steam instantaneously post brew saves a lot of time waiting around (as you would do on single boiler/thermoblock)

    Lots of parameters to tweak: brew/steam temperature, pre-infusion, volumetric/time based brewing. You really can get the best out of your coffee with this, and friends have commented I can reproduce cafe flat whites at home.

    Just ensure you have a grinder to match the standard that this machine requires. I have the mignon silenzio, a great pairing.

    Love this machine, great price.
    Images in this review
    Customer image
    Customer image
    7 people found this helpful
    Helpful
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  • Turkey twizzler
    2.0 out of 5 stars Good coffee, but a shame it didn't last!
    Reviewed in the United Kingdom on 25 September 2024
    Verified Purchase
    I bought this machine as a retirement present to myself. Like others, I like the machine. It's solid, and looks robust. The coffee is good. You don't have to wait to use steam like some machines. You can even make the espresso and steam the milk at the same time. It has two boilers for that.

    However, after nearly 5years, I notice that the motor/pump was going while it was heating up, and the area around the steam valve got very hot indeed. What I didn't know at the time was that those are indications that steam was escaping from poor joints in the top of the boilers, slowly ruining the insides. A few months later, after descaling the machine stopped working. The temperature went to 110 deg. C and would have continued if I hadn't switched it off.

    The repairman opened the machine and I saw the extent of the damage. The bracket holding the steam valve was so rusted that he could not unscrew it to replace it. He also said the steam had blown one of the circuit boards. After checking with his office, he pronounced my machine incapable of repair. I paid £138 to learn that. He told me that leaking joints was a common cause of breakdown.

    However good the coffee, it is poor value if such an expensive machine does not last.

    I am disappointed.
    3 people found this helpful
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  • K
    5.0 out of 5 stars Incredible coffee machine that produces much better tasting coffee than the well known coffee shops!
    Reviewed in the United Kingdom on 15 December 2014
    Verified Purchase
    My husband and I have wanted this machine since we first saw it being demonstrated in the Oxford Street branch of John Lewis. We finally decided to buy the Dual Boiler as an early Christmas present to ourselves. It is amazing, the coffee tastes so much better than anything else we have tasted. We have had 3 Nespresso machines, 2 Tassimo machines and a Gaggia machine before but none of them come close to this one. We always used to have sugar in our coffee but no longer need it because the Dual Boiler is designed to ensure you never get a bitter tasting cup of coffee. I would not hesitate in recommending this machine, it heats up very quickly and is incredibly easy to keep clean. As part of the deal you also a 'white glove service', you simply call Sage and they arrange for someone to come out and show you how to use the machine and how to get the most out of it.
    32 people found this helpful
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  • Richard J
    5.0 out of 5 stars Great coffee at last
    Reviewed in the United Kingdom on 5 August 2017
    Verified Purchase
    I have had several high end coffee machines to try and simulate proper coffee shop coffee, but never succeeded until now. This machine is so easy to use, but you have control over just how you want your coffee, the pressure gauge might seem like a sales gimmick but it certainly is not, it tells you if you have ground your beans too fine or too course also if you have tamped it down enough. If you buy freshly roasted beans (mail order) you will have your coffee just like your favourite coffee shop. PS I would also recommend the Sage bean grinder, it makes a great companion to it.
    5 people found this helpful
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  • Khalid AlAli
    4.0 out of 5 stars Its very good for home beginners
    Reviewed in the United Kingdom on 28 September 2018
    Verified Purchase
    Its a good quality machine with a very good price and it gives a very tasty coffee
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  • gary weedall
    5.0 out of 5 stars Coffee machine
    Reviewed in the United Kingdom on 2 February 2024
    Verified Purchase
    Really enjoy a good cup of coffee, as good as any coffee shop
    One person found this helpful
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