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Service Quality Management in Hospitality, Tourism, and Leisure Paperback – 4 Jan 2001

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Amazon.com: 4.0 out of 5 stars 1 review
4.0 out of 5 stars Four Stars 27 Aug. 2014
By 1970 - Published on Amazon.com
Format: Paperback Verified Purchase
Good for students to understand basics of service quality management
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