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The Big Data-Driven Business: How to Use Big Data to Win Customers, Beat Competitors, and Boost Profits Hardcover – 20 Jan 2015

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4.8 out of 5 stars 21 customer reviews

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From the Inside Flap

Every corporation in the world is using big data to some degree. The winners in today′s data–driven environment create cultures that embrace big data in order to outshine the competition.

The Big Data–Driven Business shows what it takes to create a thriving business culture that has intense focus on the customer by analyzing data, by being open to the truths it reveals, and by having the guts to act on those conclusions in order to prevail in the marketplace. The benefits of big data are available to any company, any size, in any industry. In this vital resource, Russell Glass and Sean Callahan offer real–world examples that act as an invaluable guide to establish a system that gathers and analyzes the data being generated by customers for delivering insights and revealing opportunities that can′t be realized any other way. Once an effective big data system is established, competitive advantage and outsized shareholder value are bound to follow.

The marketplace has entered an era where the customer holds all the cards. With unprecedented choice in both the consumer world and the B2B world, it′s imperative that businesses gain a greater understanding of their customers and prospects. Filled with compelling real–world examples, The Big Data–Driven Business clearly demonstrates how leading marketers embrace software platforms that include marketing automation software, customer relationship management systems, data management platforms, and analytics tools to help make sense of customer behavior. The most effective strategy ties together the elements of this software, which is known as the marketing stack. With this insight about the target market, not only can the marketing team serve relevant messages to the right people at the right time, it can also anticipate their needs and perhaps even create the products their customer base didn′t even know it wanted.

Better information allows for better decisions, better targeting, and better reach. Big data has become an indispensable tool for the most effective marketers in the business, and it′s becoming a necessity for businesses that want to thrive. Remaining relevant as the marketplace evolves requires a full understanding and application of big data, and The Big Data–Driven Business provides the practical guidance businesses need.

From the Back Cover


Filled with a wealth of examples from data–driven companies including Dell, Google, and many others, The Big Data–Driven Business offers any company of any size, in any industry a hands–on guide that uses real–world examples to demonstrate how to create a business culture that focuses on the customer through data. Russell Glass and Sean Callahan offer a glimpse inside the inner–workings of dozens of successful companies along with their expert guidance for establishing business systems that gather and analyze the data being generated by customers and can deliver invaluable insights and opportunities.

Big data doesn′t necessarily mean big expense. Every company is sitting on a goldmine of valuable customer and prospect data in its email list, through website interactions, via its e–commerce data. The Big Data–Driven Business helps business managers and marketers discover what′s important in this data, what indicates that a prospect is ready to buy or that a customer is ready to upgrade. With this information, businesses can take action before any of their competitors do.

Become a powerhouse in the marketplace by applying the winning principles of big data. The Big Data–Driven Business is packed with the examples, tools, and strategies needed to put big data to work in your organization.

"Big data is the most disruptive business force there is. Big data is the stuff that is really moving economic power from one group to another. Sean and Russ′s book illuminates why it′s happening, how it′s happening, and how businesses can take advantage."
Geoffrey Moore, author of Crossing the Chasm, The Gorilla Game, and Inside the Tornado

"I think the concept in this book that businesses need to develop a culture of being open to data is 100% spot on, and I think the Obama for America 2008 campaign was a great example of this."
Dan Siroker, CEO and cofounder of Optimizely, former Advisor to The White House, and Director of Analytics, Obama for America 2008 Campaign

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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 4.8 out of 5 stars 21 reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Terrific Introduction to the World of Big Data 28 Dec. 2015
By Timothy Calkins - Published on Amazon.com
Format: Hardcover Verified Purchase
Big data is changing the world of marketing; this book will convince you to embrace the opportunity. It isn't a detailed guide to using specific digital tools. It is compelling call for action.

I was struck by two points. First, a business simply can't ignore the digital opportunity; by the time you actually see a customer, they almost certainly have interacted with your brand in several different ways. Anyone going into marketing or branding has to be comfortable working in this world. Second, it is complicated. There are so many different technologies and platforms; at times I found the book over-whelming.

Still, as the authors emphasize, the key is to get started: learn, test and progress. Begin with small steps. This book will get you moving forward.
5.0 out of 5 stars Great overview of how data is transforming "real world" marketing 13 Jan. 2017
By Jason Lynn - Published on Amazon.com
Format: Kindle Edition Verified Purchase
After 10 years in the online advertising industry, this is the best, most concise overview of how the practice of marketing is being changed by the new data technologies that I've seen. It presents well organized frameworks on how to think about data within marketing organization, real-world examples and some practical recommendations. I'd call it a must read for anyone that wants to understand the upcoming trends in marketing from a real-world, practical standpoint.
2 of 2 people found the following review helpful
5.0 out of 5 stars Just buy it! 4 Feb. 2015
By AB - Published on Amazon.com
Format: Hardcover Verified Purchase
First author that really understands data driven business. Read it from cover to cover and walked away with a new perspective that will translate into winning more business. I would recommend this to anyone in management or marketing trying to figure out how to capitalize on all the information made available today.
1 of 1 people found the following review helpful
4.0 out of 5 stars Interesting and informative 17 April 2016
By Dan williams - Published on Amazon.com
Format: Kindle Edition Verified Purchase
If recommend this book to anyone looking to see how big data can help their business.

The book focuses on how big data can help marketing through much of its content.
5.0 out of 5 stars Great read for the marketer 12 Sept. 2016
By M.E. - Published on Amazon.com
Format: Hardcover Verified Purchase
Great read. Especially for those trying to accelerate their business in today's world full of data and information. I love the real-world examples. I recommend for the marketer.
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