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Assertiveness - How to Be Strong in Every Situation Paperback – 22 Mar 2013
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From the Back Cover
Time to put your foot down
You don′t have to be pushy to get what you want. There are simple ways to assert yourself that will make you happier, healthier and more successful.
Assertiveness is about seeing the other person′s viewpoint and being prepared to listen. The more flexible you are, the more choices you have about how you relate to others, and the more opportunities you have to resolve conflicts.
Packed with practical tools and techniques for dealing with a whole host of situations in work and life, you will learn how to:
- Get the respect you deserve at work, deal with your boss and say ′no′
- Get the best out of the people you work with
- Handle difficult behaviour and cope with conflict
- Be self–assured in meetings and presentations
- Deal with your family, friends and neighbours, and challenging social occasions
- Get the service you deserve from retailers, trades people and public services
- Sustain your assertiveness and maintain your wellbeing and balance
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Top customer reviews
Although I consider myself to be fairly assertive already I felt that there are always lessons still to be learned and anything that I can use to improve this area is welcomed. Sections deal with most aspects where assertiveness can be beneficial, whether it be making friends, job interviews, dealing with complaints, confrontations...almost any situation can be applied to the advice given or tailored to specific scenario's and I can't find fault with any of the book.
Good, sound advice, easy to digest, practice exercises, checklists, self analysis, situational examples - it's all here if someone wants to put in the time and effort to learn from it.
I think this is a really valuable resource for anyone, whether they already have some assertiveness skills and want to improve or are starting from scratch to build up assertiveness and looking for a total 'how-to'. It's all here.
Most of us have been on 'assertiveness workshops' at work, but in my line of work, that was really to help drive more sales, and to 'coerce' customers round to our way of thinking, by using the 'right' words; I was always left with a feeling of having learned how to...cheat people whilst seemingly helping them. I wish I'd read this book at the start of my working life, as it shows that assertion is not about winning or losing, but about winning all round, about playing fair and putting yourself in another person's shoes. It certainly makes a lot of sense with the many examples it gives - and would have left me with a clearer conscience, and, I think, with the confidence and conviction to challenge my bosses - as I am able to do now.
For me at age 44, this is not the first 'assertiveness' book that I've read, but it was a good refresher. It's made me see that I've tended to veer into slight aggressiveness via impatience, as I've gotten older, so a re-think is in order. Mainly, though, I think that this would be of most benefit to YA about to embark on life's journey, so I will be passing this onto my son, who's in training to become a teacher - no doubt he will need it. Perhaps also, schools might wish to stock this, for both teachers and students.
One of the things that I liked about the book was that it had sections on all areas of life. Alot of assertiveness books I have looked at concentrated on work life however this one had sections on family life, neighbours, friends as well work life meaning it really did live up to its title 'How to be strong in every situation'.
Unlike other self help books, i do not believe this is one that you can dip into. I think that to get the most out of the book it needs to be read cover to cover at least once before going back to relevant sections because there is a definite progressiona through the book.
The book utilises many examples which accompany and illustrate the advice given well.
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