Our role serving customers and the community during this time is a critical one. At every level of our company, we’re working to provide the products and services that our customers and communities need most at this time. Amazon's operations continue, but delivery times may be longer than usual.
Yes, Amazon continues to serve customers. You can check the current delivery times at order checkout or via My Orders in your account. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.
As the Coronavirus has spread, we’ve seen an increase in people shopping online. To serve you while also helping to ensure the safety of our employees, we have prioritized stocking and delivering items that are a higher priority for our customers. These are items such as food, health and personal care products and items needed to work from home. As a result, estimated delivery times for some items may be longer than usual at the moment. You can find updated delivery times on the product detail page.
Yes, you can continue to return items. To start a return, go to My Orders and select “Return or Replace Item”.
According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
Yes. Amazon’s delivery associates and partners have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, the driver will complete the check at a distance. You can also choose a safe place location where the driver can leave your package if you can’t answer the door. Drivers are asked to follow your delivery preference where possible. You are able to set your delivery preference during checkout on the Review your order screen by clicking on Add delivery instructions and selecting your desired safe place option.
In order to protect customers and their neighbors, we’re temporarily suspending the ability to deliver your order to a neighbor.
The Government has asked Amazon to partner with them - alongside other retailers, life science companies and academic institutions - to aid in the fast-track of testing for the Coronavirus (COVID-19). You can find more information here.
Yes, Amazon Lockers and Counters remain available as delivery destinations for our customers. We are working with our partners to ensure that, where possible, our Lockers and Counters remain available and accessible. However, the situation is changing quickly, and guidance from government bodies sometimes means that the locations where we have Lockers installed can close with little or no notice. Should your parcel be delivered to an inaccessible location, our Customer Service team will reach out to you in order to redirect your parcel to a home address if possible. In some cases we may have to cancel your order and will issue a full refund. If your preferred location is temporarily unavailable, you can search for available locations here.
We’re working to ensure that no one artificially raises prices on basic need products, such as food, or health and personal care products during this pandemic and have blocked or removed tens of thousands of items, in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy.
Yes, Amazon is still delivering large and bulky items. However, your safety and that of our providers is our number one priority. Therefore, we're pausing in-home services until further notice and deliveries requiring two people to handle. Customers are responsible for moving the item from their front door to their desired location within their property. For the moment, we will also pause all in-home installation services.
We're experiencing an increase in demand for Prime Now and Amazon Fresh and are working hard to increase delivery availability. For the latest updates on order and delivery services, visit the delivery FAQs at Amazon Fresh and Prime Now.
Since the early days of this situation, we have worked closely with health authorities to proactively respond, ensuring we continue to serve customers while taking care of our associates and teams. We have implemented proactive measures at our facilities to protect employees including increased cleaning at all facilities, maintaining social distance in our buildings, and adding distance between drivers and customers when making deliveries. Read more here.
Donations to the British Red Cross can be made by clicking here. Or you can simply ask “Alexa, make a donation to the coronavirus relief fund”.