Calling and Messaging

Introducing Alexa calling and messaging

Alexa calling and messaging is available across the Echo family. You can ask Alexa to call or message anyone with a supported Echo device, Fire Tablet or the Alexa App on their smartphone. When you're busy making dinner, just ask Alexa to place a call to Mum or send a quick voice message to a friend. You can also enable Drop In for when you want to instantly connect with other Echo devices in your home, or your closest family and friends.

Getting started is easy:

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Download the updated Alexa App

( iOS 9.0 or higher, Android 5.0 or higher)

Complete setup by verifying your mobile number and importing contacts

Tell your friends

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Hands-free calling

Making calls with Alexa is easy. Once you’ve synced your contacts in the Alexa App, just ask Alexa to place a call. With Echo Show or Echo Spot, supported tablets (including Fire Tablets) or the Alexa App, you’ll also be able to make video calls at no additonal cost.

Alexa will let you know when someone is calling, by displaying a green light ring on your supported Echo device. You can ask Alexa to answer or ignore the call.

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Dad
Answer
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Drop In

Drop In is a feature for the special cases when you want to connect quickly with your closest family and friends or other Echo devices in your home. For example, you can drop in from your supported Echo device, tablet (including Fire Tablets) or a smartphone to ask what time dinner will be ready, see the baby’s nursery, or check in with a close relative. With Drop In, you’re always in control – turn it on or off at any time, select who is allowed to drop in on you and choose which devices are available for Drop In. You can also decline Drop Ins and block callers. Learn more about setting up Drop In.

Kitchen
Nursery
Living Room
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Announcements

Now there’s an easier way to quickly communicate within your household. Say “Alexa, announce that dinner’s ready” to your Echo device and your other Echo devices will immediately announce “Dinner’s ready” in your voice. Alexa Announcements make Echo devices in your home even more valuable by reaching the whole family at once. Learn more

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''Alexa, broadcast we're leaving in 5 minutes.''
''Alexa, announce I'm heading home from the office.''
''Alexa, announce that dinner is ready.''
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Messaging made easy

In addition to calling, you can use Alexa to easily send and receive voice messages. Just ask to send a message, then tell Alexa what you’d like to say and she’ll send it.
You’ll hear a chime when you have a new voice message, and a yellow light ring will appear on your supported device. You’ll also be notified in the Alexa App so you can stay in touch wherever you are.

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Frequently asked questions

Who can I call and message?

You can call or message any contact who also has the free Alexa App on their smartphone or tablet (including Fire Tablets), an Echo Dot, Amazon Echo, Echo Plus or Echo Show, and has enabled Alexa calling and messaging and verified their mobile number. Once you update the Alexa App (iOS 9.0 or higher, Android 5.0 or higher), you can see which contacts have also enabled Alexa calling and messaging. Don’t see your friends or family in the app? Just send them a link to this page to help them get started.

What if I have an Echo and my dad has a Fire Tablet—can we still call or message each other?

Yes!

What if my friends don’t have an Echo, can I still call or message them from mine?

Yes! Those friends would simply need to download the free Amazon Alexa App on their smartphone, available on iOS and Android, verify their mobile number and enable Alexa calling and messaging.

Is Alexa Calling and Messaging available on all Fire tablets?

Alexa Calling and Messaging is available on all generation 4 and above Fire Tablets, including our latest Fire 7, Fire HD 8 and Fire HD 10. Just make sure your Alexa app is up to date.

When would I use Drop In instead of calling?

In the vast majority of cases you’ll use calling. Drop In is for when you want to quickly connect to another Echo in your home or your closest family and friends.

Can I specify who gets to Drop In on me?

Yes – you choose who, if anyone, can drop in on you. You also choose which devices are available for Drop In – for example, you might turn on Drop In for the Echo Show in the kitchen, but not for the Echo Dot in the living room. You can also Drop In from, but not to, supported tablets (including Fire Tablets) and smartphones using the Alexa App.

How much does Alexa calling and messaging cost?

It’s available at no additional cost.

Where can I learn more?

Check out our help page to learn more about Alexa calling and messaging.

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