Amazon Music Unlimited FAQs

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What is Amazon Music Unlimited?

Amazon Music Unlimited is a premium music subscription service featuring over 50 million songs and thousands of expert-programmed playlists and stations. With Amazon Music Unlimited, you can listen anywhere, anytime, on all your favourite devices – smartphone, tablet, PC/Mac, Fire TV, and Amazon Echo. You'll never hear or see an ad, and of course you can download music to listen to offline wherever you are. Amazon Music Unlimited gets to know you, with personalised recommendations based on your listening habits. Whether you're after the perfect dinner party playlist, an all-weekend listening session with the entire Beatles catalogue, the latest hits from Bruno Mars, or recommendations for new indie music to discover, Amazon Music Unlimited has it all. As a Prime member, you can join Amazon Music Unlimited for only £7.99/month if you choose a monthly subscription, or £79/year if you choose an annual subscription (12 months for the price of 10). Non-Prime customers pay £9.99/month.

What is the difference between Prime Music and Amazon Music Unlimited?

Prime Music is included with a Prime membership at no additional cost. It features two million songs and more than a thousand playlists and stations programmed by Amazon's music experts. On Prime Music, you'll find the perfect soundtrack for a lazy Sunday, your morning run, or your evening study session. Prime Music is available on the go on your favourite devices, and you can download music to listen to offline wherever you are, always ad-free.

With Amazon Music Unlimited, you get all of the great features and functionality of Prime Music…and a lot more. Amazon Music Unlimited offers 50 million songs and thousands of expert-programmed playlists and stations, including the hottest new releases from today's most popular artists. Amazon Music Unlimited's vast catalogue allows you to dig deep into the vaults of your favourite artists, enjoy the latest and greatest hits, and explore new genres and styles. Prime members can join Amazon Music Unlimited for only £7.99/month for a monthly subscription or £79/year for an annual subscription. Non-Prime customers pay £9.99/month.

Who can be part of a Family plan?

Family members must be at least 13 years old.

Are Family plan accounts shared?

Accounts are not shared and there is no common family profile. Each family member has an Amazon account with personalised recommendations.

Who pays for the Family plan?

The person who signs up for the Family plan is the subscriber and pays £14.99/month or £149/year (best value - two months free) for Prime members (non-Prime price £14.99/month) using a payment method such as a credit or debit card. This payment method is then shared across the family members who join the plan.

What is a "shared payment method"?

A shared payment method is a credit or debit card that one family member agrees to share with each family member on the Family plan. This payment method can be used to purchase items on Amazon. The first time a physical purchase is made on the shared payment method, family members are asked to enter the full card number for verification. Digital purchases do not require this step. After a family member makes a purchase, the subscriber of the Family plan will receive an email listing the items that were purchased on the shared payment method.

Will we each have our own music libraries and personalised recommendations in a Family plan? Everyone in our family has different musical tastes and interests.

Yes. You'll see all of your own music, library, playlists, and personalised recommendations. Each family member (up to six) has the same functionality as an Individual plan subscription.

Do all family members need to be Prime members to receive the annual Family plan?

No, only the primary Family plan owner needs to be a Prime member to sign up for the annual plan.

What is the Single Device plan?

We know how important music is to Amazon Echo and Fire TV owners, so we created a special subscription plan just for them. For only £3.99/month, listen to Amazon Music Unlimited on a single Amazon Echo or Fire TV device. Amazon Music Unlimited has a catalogue of 50 million songs, so now you can ask Alexa to play just about any song or artist - think of Amazon Echo or Fire TV plus Amazon Music Unlimited as an ultimate personalised jukebox, with you or Alexa as the DJ. To start your free trial on your Echo just ask, "Alexa, try Amazon Music Unlimited". To sign up on Fire TV, open the Amazon Music app on your Fire TV device and join on the Settings page.

Do I need the Single Device plan to listen on my Amazon Echo or Fire TV?

No, all Amazon Music Unlimited subscription plans work on Amazon Echo and Fire TV devices. So does Prime Music. The Single Device plan is a special low-cost subscription plan designed for Amazon Echo and Fire TV owners who want to listen to Amazon Music Unlimited on a single Amazon Echo or Fire TV device but aren't interested in listening on other devices like smartphones, tablets, computers or multiple Amazon Echo or Fire TV devices.

What is Amazon Music Unlimited for Students?

Amazon Music Unlimited for Students is a streaming music subscription, discounted for students that are currently enrolled in a recognised degree-granting university. To verify eligibility for Amazon Music Unlimited for Students, all customers will verify their student status through a third party validation service, SheerID. For more information, go to How to Start an Amazon Music Unlimited Subscription.

How do I qualify for Amazon Music Unlimited for Students?

If you’re a student currently enrolled in a recognised degree-granting university in the UK, you can start the registration process for Amazon Music Unlimited for Students at https://www.amazon.co.uk/UnlimitedStudent.

As part of the subscription process, you will be asked to provide verification of enrollment. Verification is confirmed with third-party vendor, SheerID. If your student status can’t be automatically verified, you’ll be asked to manually upload enrollment documentation. You must provide one of the following:

• Official Enrollment Letter from your academic institution (acceptance letters will not be approved)
• Class schedule for the current academic term
• Registration receipt or tuition receipt
• Transcript that shows classes currently in progress
• Other university issued document that displays your first/last name, an issue date from the current term or within the last three months

If your school is not covered by SheerID, you can request to add it here: https://verify.sheerid.com/amazon-music-request/?client=AmazonMusic. Some technical and vocational schools may not qualify for the Amazon Music Unlimited for Students discount.

Once eligibility is confirmed, you will have access to Amazon Music Unlimited. You can use the Student discount for a total of four years with concurrent student enrollment.

If I am already a Prime Student member, do I need to verify my eligibility for Amazon Music Unlimited for Students?

Yes, Amazon Music Unlimited has a different student screening process than what is used for Prime Student.

If I already am an Amazon Music Unlimited subscriber and I am eligible for the Student discount, how do I switch?

You can verify eligibility by visiting your Amazon Music Settings, and selecting the Student discount. This will prompt the SheerID verification process.

Which Amazon Music Unlimited plan is right for me?

If you want to listen to Amazon Music Unlimited on all your devices - smartphone, tablet, PC/Mac, tablet, Fire TV, and Amazon Echo - choose the Individual plan - £7.99/month or £79/year for Prime members (Non-Prime price: £9.99/month).

Families can benefit from great savings with the Family plan. Up to six family members can listen, all at the same time. Get all the benefits of the Individual plan with personalised recommendations, music and playlists for all - £14.99/month or £149/year for Prime members (Non-Prime price: £14.99/month)

If you only want to listen to Amazon Music Unlimited on a single Amazon Echo or Fire TV device, choose the Single Device plan for £3.99/month. You can always upgrade to the Individual plan later if you want to listen on more devices. Just ask "Alexa, upgrade my Amazon Music Unlimited subscription" on your Amazon Echo or visit your Amazon Music Settings.

I have multiple Amazon Echo or Fire TV devices. With the Single Device plan, can I listen to Amazon Music Unlimited on all of them?

The Single Device plan allows you to listen to Amazon Music Unlimited on a single Amazon Echo or Fire TV device for only £3.99/month. It can't be transferred among Amazon Echo or Fire TV devices. To listen to Amazon Music Unlimited on multiple Amazon Echo or Fire TV devices (plus your smartphone, tablet and PC/Mac) sign up for the Individual plan.

How do I start my free trial for the Single Device plan?

On Echo devices, you can only start a free trial for the Single Device plan by asking Alexa "Alexa, try Amazon Music Unlimited". On Fire TV devices, open the Amazon Music app and join on the Settings page.

Which Amazon Music Unlimited plans can be purchased through an Apple iPhone or iPad (in app purchase)?

Only the Amazon Music Unlimited Individual Plan is available through iTunes (in app payment). Special offers, discounts such as for Amazon Prime subscribers and other promotions are not available for Amazon Music Unlimited subscriptions purchased through an Apple device, and can only be redeemed when purchasing an Amazon Music Unlimited subscription via other channels.

How do I manage or update my Amazon Music Unlimited Individual Plan if I subscribed in the Amazon Music app on an Apple iPhone or iPad (iOS) device?

If you subscribed to Amazon Music Unlimited through the Amazon Music app on an Apple iPhone or iPad (iOS) device, your subscription was created through your Apple iTunes account. Amazon cannot cancel, manage, update payment methods, or offer refunds for subscriptions purchased through Apple.

Instead, please use your Apple iPhone or iPad (iOS) device to update your payment method or cancel your Amazon Music Unlimited subscription. Learn more from Apple about cancelling your auto-renewal through your iOS device or managing your iTunes Account information. If you choose to cancel, your Amazon Music Unlimited subscription will continue until the end of your current billing cycle.

What are "Alexa voice controls"?

Alexa voice controls are the ways you can ask Alexa to play music. If you’ve listened to music on an Amazon Echo device, you’re already familiar with Alexa voice controls like, "Alexa, play Adele," or, "Alexa, play jazz music."

Amazon Music has recently introduced many new and innovative Alexa voice controls to make asking for music more natural and fun than ever. Here are just a few examples:

• Want to hear the latest song or album by your favourite artist but don’t know the title? Try, "Alexa, play the new song by Bruno Mars," or, "Alexa, play the latest album by Michael Bublé".
• Have words to a song stuck in your head but can’t remember the name of the song? Just say a few words and Alexa will play it for you. Try, "Alexa, play the song that goes 'I’ll Be Your Lifeline Tonight'".
• Want to re-live the music from days gone by? Try, "Alexa, play the most popular rock from the ‘90s".
• Feeling down and need a pick-me-up? Try, "Alexa play happy R&B music".
• Want to listen to early music from a favourite artist? Try, "Alexa, play Van Halen from the ‘70s".
• Having friends over? Try, "Alexa, play party music".

Is Prime Music going away?

No, Prime Music is not going away. In fact, it's better than ever, with a growing catalogue of two million songs, updated stations and playlists, and a brand new app. And of course it's still included with your Prime membership at no additional cost. Learn more.

Is Prime Music available in the Republic of Ireland?

No. Prime Music is only available to Prime members residing in the UK. Also, the discount on Amazon Music Unlimited is only available to Prime members residing in the UK.

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