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All Product Information Customer Q&As Customer Reviews
Showing 1-10 of 28 questions
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Answer:
We have a mixed calculation for the usage time of our premium filter cartridge. If only the purity of the water is important you could use the cartridge up to 2500 litres because our active carbon has a high retention capacity.

If you'd like to have a "living" and structured water then you should change the cartridg… see more
We have a mixed calculation for the usage time of our premium filter cartridge. If only the purity of the water is important you could use the cartridge up to 2500 litres because our active carbon has a high retention capacity.

If you'd like to have a "living" and structured water then you should change the cartridge every 4 months, as after that time the PI-technology is used up. We recommend using minimum 5-6 litres of water per day so that the water is moving and to change the cartridge regularly so that you can enjoy a "living" and structured drinking water. see less
We have a mixed calculation for the usage time of our premium filter cartridge. If only the purity of the water is important you could use the cartridge up to 2500 litres because our active carbon has a high retention capacity.

If you'd like to have a "living" and structured water then you should change the cartridge every 4 months, as after that time the PI-technology is used up. We recommend using minimum 5-6 litres of water per day so that the water is moving and to change the cartridge regularly so that you can enjoy a "living" and structured drinking water.

AcalaQuell
Seller · 18 July 2017
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Answer:
The pH value is not a constant number and the filtered water will stay in the same pH range like it is in your tap water.
AcalaQuell
Seller · 07 March 2016
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Answer:
As the water quality is different in the various regional areas of our customers the indication of 4 months for the changing interval makes sure that the user always has the best water quality available. It's not an arbitrary instruction.
AcalaQuell
Seller · 22 November 2018
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Answer:
We designed our filter systems for drinking water and they make spring water out of tap water. Distilled water is mostly a process water. It is very aggressive. If you were to put it into the AcalaQuell, the remineralisation capabilities would get emptied and the effect of the PI-technology would stop extremely fast.
AcalaQuell
Seller · 07 April 2017
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Answer:
Hi it should not take anymore than 10 mins, just make sure the sponge is clean and pushed down properly as if it drips then it can take a couple of hours. Its the best tasting water, i notice such a difference if i drink other water.
Molly
· 20 June 2017
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Answer:
The filters are available on Amazon UK too. Here is the link for 1 filter https://www.amazon.co.uk/dp/B01IR84T6W. There is also a package for a year containing 3 filters https://www.amazon.co.uk/dp/B00W7MUPFO
AcalaQuell
Seller · 18 April 2017
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Answer:
No, this is gravitational water filter which works purely with gravitation and leaves minerals in the water.
In contrast, in an reverse osmosis filter the water is pressed under high pressure through a fine membrane, leaving only the water molecule.

AcalaQuell
· 05 June 2018
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Answer:
Here is a list of the filter cartridges and of all the spare parts for the AcalaQuell Smart filter sytem available on Amazon UK.
Premium Filter cartridge:
https://www.amazon.co.uk/AcalaQuell-Smart-Filter-Cartridge-PREMIUM/dp/B01IR84T6W/ref=sr_1_18?ie=UTF8&qid=1492528606&sr=8-18&keywords=acalaquell… see more
Here is a list of the filter cartridges and of all the spare parts for the AcalaQuell Smart filter sytem available on Amazon UK.
Premium Filter cartridge:
https://www.amazon.co.uk/AcalaQuell-Smart-Filter-Cartridge-PREMIUM/dp/B01IR84T6W/ref=sr_1_18?ie=UTF8&qid=1492528606&sr=8-18&keywords=acalaquell
Ceramic pre filter:
https://www.amazon.co.uk/AcalaQuell-Smart-Ceramic-Pre-Filter-replacement/dp/B01IR8FH7C/ref=sr_1_25?ie=UTF8&qid=1492528606&sr=8-25&keywords=acalaquell
Mineral stones:
https://www.amazon.co.uk/Mineral-AcalaQuell-Drinking-Essential-Minerals-x/dp/B01IR8A7NG/ref=sr_1_9?ie=UTF8&qid=1492528591&sr=8-9&keywords=acalaquell
Lime filter:
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/additional-Filter-Holder-AcalaQuell-filter-sachet-granules/B01G7EW1BS/ref=sr_1_29?ie=UTF8&qid=1492528606&sr=8-29&keywords=acalaquel
Lime filter refill sets:
https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell--x/dp/B01H62UDEC/ref=sr_1_40?ie=UTF8&qid=1492528623&sr=8-40&keywords=acalaquell

https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell/dp/B01H630T36/ref=sr_1_38?ie=UTF8&qid=1492528623&sr=8-38&keywords=acalaquell
You can also find a year's package, on which you get one ceramic pre filter, three filter cartridges and 1 package of mineral stones.
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/AcalaQuell-Water-Cartridge-Premium-including/B00W7MUPFO/ref=sr_1_14?ie=UTF8&qid=1492528591&sr=8-14&keywords=acalaquell see less
Here is a list of the filter cartridges and of all the spare parts for the AcalaQuell Smart filter sytem available on Amazon UK.
Premium Filter cartridge:
https://www.amazon.co.uk/AcalaQuell-Smart-Filter-Cartridge-PREMIUM/dp/B01IR84T6W/ref=sr_1_18?ie=UTF8&qid=1492528606&sr=8-18&keywords=acalaquell
Ceramic pre filter:
https://www.amazon.co.uk/AcalaQuell-Smart-Ceramic-Pre-Filter-replacement/dp/B01IR8FH7C/ref=sr_1_25?ie=UTF8&qid=1492528606&sr=8-25&keywords=acalaquell
Mineral stones:
https://www.amazon.co.uk/Mineral-AcalaQuell-Drinking-Essential-Minerals-x/dp/B01IR8A7NG/ref=sr_1_9?ie=UTF8&qid=1492528591&sr=8-9&keywords=acalaquell
Lime filter:
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/additional-Filter-Holder-AcalaQuell-filter-sachet-granules/B01G7EW1BS/ref=sr_1_29?ie=UTF8&qid=1492528606&sr=8-29&keywords=acalaquel
Lime filter refill sets:
https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell--x/dp/B01H62UDEC/ref=sr_1_40?ie=UTF8&qid=1492528623&sr=8-40&keywords=acalaquell

https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell/dp/B01H630T36/ref=sr_1_38?ie=UTF8&qid=1492528623&sr=8-38&keywords=acalaquell
You can also find a year's package, on which you get one ceramic pre filter, three filter cartridges and 1 package of mineral stones.
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/AcalaQuell-Water-Cartridge-Premium-including/B00W7MUPFO/ref=sr_1_14?ie=UTF8&qid=1492528591&sr=8-14&keywords=acalaquell

AcalaQuell
Seller · 23 June 2017
  • 0
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Answer:
Our AcalaQuell water filters remove chlorine to more than 99 %.

If you like you can take a look at an independent water analysis, in which you can find the chlorine reduction on the bottom of the 3rd page: … see more
Our AcalaQuell water filters remove chlorine to more than 99 %.

If you like you can take a look at an independent water analysis, in which you can find the chlorine reduction on the bottom of the 3rd page:

The analysis is in the "Help" section of the AcalaQuell Seller Information:
https://www.amazon.co.uk/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=A1F83G8C2ARO7P&orderID=&seller=A2D0W2AD59FOTC&tab=&vasStoreID see less
Our AcalaQuell water filters remove chlorine to more than 99 %.

If you like you can take a look at an independent water analysis, in which you can find the chlorine reduction on the bottom of the 3rd page:

The analysis is in the "Help" section of the AcalaQuell Seller Information:
https://www.amazon.co.uk/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=A1F83G8C2ARO7P&orderID=&seller=A2D0W2AD59FOTC&tab=&vasStoreID

AcalaQuell
· 20 October 2017
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Answer:
Yes, with our AcalaQuell filter systems all necessary filters are included so that you can start to use it straight away.
AcalaQuell
Seller · 29 November 2018