Learn more Download now Shop now Shop now Shop now Learn More Shop now Shop now Learn more Shop Fire Shop Now Learn More Shop now Shop now Learn more

Customer Questions & Answers

Find answers in product info, Q&As, reviews

Please make sure that you've entered a valid question. You can edit your question or post anyway.

Don't see what you're looking for?
There was a problem completing your request. Please try your search again later.
All Product Information Customer Q&As Customer Reviews
Showing 1-10 of 24 questions
Sort by
  • 1
    vote

    votes
Answer:
The pH value is not a constant number and the filtered water will stay in the same pH range like it is in your tap water.
AcalaQuell
Seller · 07 March 2016
  • 0
    vote

    votes
Answer:
We designed our filter systems for drinking water and they make spring water out of tap water. Distilled water is mostly a process water. It is very aggressive. If you were to put it into the AcalaQuell, the remineralisation capabilities would get emptied and the effect of the PI-technology would stop extremely fast.
AcalaQuell
Seller · 07 April 2017
  • 0
    vote

    votes
Answer:
Hi it should not take anymore than 10 mins, just make sure the sponge is clean and pushed down properly as if it drips then it can take a couple of hours. Its the best tasting water, i notice such a difference if i drink other water.
Molly
· 20 June 2017
  • 0
    vote

    votes
Answer:
The filters are available on Amazon UK too. Here is the link for 1 filter https://www.amazon.co.uk/dp/B01IR84T6W. There is also a package for a year containing 3 filters https://www.amazon.co.uk/dp/B00W7MUPFO
AcalaQuell
Seller · 18 April 2017
  • 0
    vote

    votes
Answer:
No, this is gravitational water filter which works purely with gravitation and leaves minerals in the water.
In contrast, in an reverse osmosis filter the water is pressed under high pressure through a fine membrane, leaving only the water molecule.

AcalaQuell
· 05 June 2018
  • 0
    vote

    votes
Answer:
Here is a list of the filter cartridges and of all the spare parts for the AcalaQuell Smart filter sytem available on Amazon UK.
Premium Filter cartridge:
https://www.amazon.co.uk/AcalaQuell-Smart-Filter-Cartridge-PREMIUM/dp/B01IR84T6W/ref=sr_1_18?ie=UTF8&qid=1492528606&sr=8-18&keywords=acalaquell… see more
Here is a list of the filter cartridges and of all the spare parts for the AcalaQuell Smart filter sytem available on Amazon UK.
Premium Filter cartridge:
https://www.amazon.co.uk/AcalaQuell-Smart-Filter-Cartridge-PREMIUM/dp/B01IR84T6W/ref=sr_1_18?ie=UTF8&qid=1492528606&sr=8-18&keywords=acalaquell
Ceramic pre filter:
https://www.amazon.co.uk/AcalaQuell-Smart-Ceramic-Pre-Filter-replacement/dp/B01IR8FH7C/ref=sr_1_25?ie=UTF8&qid=1492528606&sr=8-25&keywords=acalaquell
Mineral stones:
https://www.amazon.co.uk/Mineral-AcalaQuell-Drinking-Essential-Minerals-x/dp/B01IR8A7NG/ref=sr_1_9?ie=UTF8&qid=1492528591&sr=8-9&keywords=acalaquell
Lime filter:
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/additional-Filter-Holder-AcalaQuell-filter-sachet-granules/B01G7EW1BS/ref=sr_1_29?ie=UTF8&qid=1492528606&sr=8-29&keywords=acalaquel
Lime filter refill sets:
https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell--x/dp/B01H62UDEC/ref=sr_1_40?ie=UTF8&qid=1492528623&sr=8-40&keywords=acalaquell

https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell/dp/B01H630T36/ref=sr_1_38?ie=UTF8&qid=1492528623&sr=8-38&keywords=acalaquell
You can also find a year's package, on which you get one ceramic pre filter, three filter cartridges and 1 package of mineral stones.
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/AcalaQuell-Water-Cartridge-Premium-including/B00W7MUPFO/ref=sr_1_14?ie=UTF8&qid=1492528591&sr=8-14&keywords=acalaquell see less
Here is a list of the filter cartridges and of all the spare parts for the AcalaQuell Smart filter sytem available on Amazon UK.
Premium Filter cartridge:
https://www.amazon.co.uk/AcalaQuell-Smart-Filter-Cartridge-PREMIUM/dp/B01IR84T6W/ref=sr_1_18?ie=UTF8&qid=1492528606&sr=8-18&keywords=acalaquell
Ceramic pre filter:
https://www.amazon.co.uk/AcalaQuell-Smart-Ceramic-Pre-Filter-replacement/dp/B01IR8FH7C/ref=sr_1_25?ie=UTF8&qid=1492528606&sr=8-25&keywords=acalaquell
Mineral stones:
https://www.amazon.co.uk/Mineral-AcalaQuell-Drinking-Essential-Minerals-x/dp/B01IR8A7NG/ref=sr_1_9?ie=UTF8&qid=1492528591&sr=8-9&keywords=acalaquell
Lime filter:
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/additional-Filter-Holder-AcalaQuell-filter-sachet-granules/B01G7EW1BS/ref=sr_1_29?ie=UTF8&qid=1492528606&sr=8-29&keywords=acalaquel
Lime filter refill sets:
https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell--x/dp/B01H62UDEC/ref=sr_1_40?ie=UTF8&qid=1492528623&sr=8-40&keywords=acalaquell

https://www.amazon.co.uk/additional-Filter-Refill-Sachets-AcalaQuell/dp/B01H630T36/ref=sr_1_38?ie=UTF8&qid=1492528623&sr=8-38&keywords=acalaquell
You can also find a year's package, on which you get one ceramic pre filter, three filter cartridges and 1 package of mineral stones.
https://www.amazon.co.uk/d/Water-Coolers-Filters-Cartridges/AcalaQuell-Water-Cartridge-Premium-including/B00W7MUPFO/ref=sr_1_14?ie=UTF8&qid=1492528591&sr=8-14&keywords=acalaquell

AcalaQuell
Seller · 23 June 2017
  • 0
    vote

    votes
Answer:
Our AcalaQuell water filters remove chlorine to more than 99 %.

If you like you can take a look at an independent water analysis, in which you can find the chlorine reduction on the bottom of the 3rd page: … see more
Our AcalaQuell water filters remove chlorine to more than 99 %.

If you like you can take a look at an independent water analysis, in which you can find the chlorine reduction on the bottom of the 3rd page:

The analysis is in the "Help" section of the AcalaQuell Seller Information:
https://www.amazon.co.uk/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=A1F83G8C2ARO7P&orderID=&seller=A2D0W2AD59FOTC&tab=&vasStoreID see less
Our AcalaQuell water filters remove chlorine to more than 99 %.

If you like you can take a look at an independent water analysis, in which you can find the chlorine reduction on the bottom of the 3rd page:

The analysis is in the "Help" section of the AcalaQuell Seller Information:
https://www.amazon.co.uk/sp?_encoding=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=A1F83G8C2ARO7P&orderID=&seller=A2D0W2AD59FOTC&tab=&vasStoreID

AcalaQuell
· 20 October 2017
  • 0
    vote

    votes
Answer:
As we know from many of our customers it works very well to take the AcalaQuell with you on a camping tour. However we'd recommend using our travel tank, so that you can keep the glass tank at home.

Link to travel tank blue: https://www.amazon.co.uk/dp/B07D938JGF see more
As we know from many of our customers it works very well to take the AcalaQuell with you on a camping tour. However we'd recommend using our travel tank, so that you can keep the glass tank at home.

Link to travel tank blue: https://www.amazon.co.uk/dp/B07D938JGF
Link to travel tank clear: https://www.amazon.co.uk/dp/B07D9121GQ see less
As we know from many of our customers it works very well to take the AcalaQuell with you on a camping tour. However we'd recommend using our travel tank, so that you can keep the glass tank at home.

Link to travel tank blue: https://www.amazon.co.uk/dp/B07D938JGF
Link to travel tank clear: https://www.amazon.co.uk/dp/B07D9121GQ

AcalaQuell
Seller · 24 May 2018