I called the Snugg UK - See their UK website - http://www.thesnugg.co.uk/ on their 0800 number. Their reaction was very quick requiring me to send photoe of the issue. After I sent them an email they sent me a brand new replacement which I arrived within a few days. I was very pleased.
By Charliee on 16 May 2016
The one that states its for the ipad air, but I wouldnt buy any Snugg case, I sent mine back because it was advertised as Leather but when it arrived it was cheap and nasty and made of PU Leather ie IMMITATION LEATHER !
By Norman Dias on 10 December 2015