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All Product Information Customer Q&As Customer Reviews
Showing 1-10 of 878 questions
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  • 16
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    votes
Answer:
All we can comment is that since fitting this new microchip cat flap we haven't had a single unwanted visitor (well of the feline variety - in-laws are still getting in !!!) and our shy cat is a lot happier.
Mr H Michaels
· 19 November 2014
  • 13
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Answer:
Check the two optical sensors in the tunnel at the top near the door (outside) are clear and not obscured by cat hair. Also check that the bottom part of the tunnel where the cats belly goes when it comes in is still clean too. If either of these two are a problem then the unit thinks there's a cat in the tunnel and it… see more Check the two optical sensors in the tunnel at the top near the door (outside) are clear and not obscured by cat hair. Also check that the bottom part of the tunnel where the cats belly goes when it comes in is still clean too. If either of these two are a problem then the unit thinks there's a cat in the tunnel and it switches on the microchip reader which uses a lot of battery. We have a long haired cat and the outer part of the flap near the hinge with the draft excluder needs regular cleaning to stop this happening. Good luck see less Check the two optical sensors in the tunnel at the top near the door (outside) are clear and not obscured by cat hair. Also check that the bottom part of the tunnel where the cats belly goes when it comes in is still clean too. If either of these two are a problem then the unit thinks there's a cat in the tunnel and it switches on the microchip reader which uses a lot of battery. We have a long haired cat and the outer part of the flap near the hinge with the draft excluder needs regular cleaning to stop this happening. Good luck
Gav B
· 17 December 2014
  • 4
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    votes
Answer:
Hi Mrs B,
The SureFlap Microchip Cat Flap has been designed as a drop-in replacement for many existing cat flaps. The hole dimensions required to fit the cat flap are 165mm (W) x 171mm (H).
I hope that helps!… see more
Hi Mrs B,
The SureFlap Microchip Cat Flap has been designed as a drop-in replacement for many existing cat flaps. The hole dimensions required to fit the cat flap are 165mm (W) x 171mm (H).
I hope that helps!
Best wishes,
The SureFlap Team see less
Hi Mrs B,
The SureFlap Microchip Cat Flap has been designed as a drop-in replacement for many existing cat flaps. The hole dimensions required to fit the cat flap are 165mm (W) x 171mm (H).
I hope that helps!
Best wishes,
The SureFlap Team

Sure Petcare
Seller · 28 November 2014
  • 1
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    votes
Answer:
Hi there, I have to be honest we sent ours back as it only had two fixing screws and we could not get it to fit flush to the door. We had it in place overnight and the cats did struggle to use it. We replaced this with the 'Cat Mate' microchip at £49.95 this is, in my opinion, a much better model opens instantly has… see more Hi there, I have to be honest we sent ours back as it only had two fixing screws and we could not get it to fit flush to the door. We had it in place overnight and the cats did struggle to use it. We replaced this with the 'Cat Mate' microchip at £49.95 this is, in my opinion, a much better model opens instantly has a draught excluded and is much quieter and has 4 fixing screws! I hope this helps see less Hi there, I have to be honest we sent ours back as it only had two fixing screws and we could not get it to fit flush to the door. We had it in place overnight and the cats did struggle to use it. We replaced this with the 'Cat Mate' microchip at £49.95 this is, in my opinion, a much better model opens instantly has a draught excluded and is much quieter and has 4 fixing screws! I hope this helps
Tracy Corrigan
· 06 July 2016
  • 1
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    votes
Answer:
It has a three way operation. Enter only, enter and exit and lock both ways
Steve Worthington
· 24 April 2015
  • 1
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Answer:
ON tv recently they showed an unregistered cat opening the flap by tapping the bottom corner to get it to move. The cat then caught the corner with it's claw and pulled the door open. However that was a clever cat and had obviously had sat and watched the register cat using the flap normally. So the answer is YES.
Raymondo UK
· 24 September 2014
  • 1
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    votes
Answer:
Hi there,
Thank you for your interest in SureFlap! The SureFlap Microchip Cat Flap does not have this feature. However our other slightly larger product, the SureFlap Microchip Pet Door, can be programmed to lock and unlock at specified times.
Best regards,… see more
Hi there,
Thank you for your interest in SureFlap! The SureFlap Microchip Cat Flap does not have this feature. However our other slightly larger product, the SureFlap Microchip Pet Door, can be programmed to lock and unlock at specified times.
Best regards,
The SureFlap Team see less
Hi there,
Thank you for your interest in SureFlap! The SureFlap Microchip Cat Flap does not have this feature. However our other slightly larger product, the SureFlap Microchip Pet Door, can be programmed to lock and unlock at specified times.
Best regards,
The SureFlap Team

Sure Petcare
Seller · 22 April 2015
  • 1
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    votes
Answer:
Not draft proof. Or cat proof.
Elisabeth Cross
· 01 December 2015
  • 1
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    votes
Answer:
The tunnel tends to shield the flap but there is some slight draught. This is nevitable as any tighter fit and the device wouldn't work.
AlanJohnPhoto
· 15 June 2014
  • 1
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    votes
Answer:
Hi Kate,
Thank you for your interest in SureFlap! The SureFlap Microchip Cat Flap is compatible with all common microchips. There is a rare type of microchip that it doesn't work with - 10 digit microchips with codes beginning 000..., 010..., 020... If you have any other type of microchip it will work fine! For added p… see more
Hi Kate,
Thank you for your interest in SureFlap! The SureFlap Microchip Cat Flap is compatible with all common microchips. There is a rare type of microchip that it doesn't work with - 10 digit microchips with codes beginning 000..., 010..., 020... If you have any other type of microchip it will work fine! For added peace of mind, you can enter your cat's microchip number into our microchip compatibility checker on our website: http://www.sureflap.com/products/details/1-microchip-cat-door
Best wishes,
The SureFlap Team see less
Hi Kate,
Thank you for your interest in SureFlap! The SureFlap Microchip Cat Flap is compatible with all common microchips. There is a rare type of microchip that it doesn't work with - 10 digit microchips with codes beginning 000..., 010..., 020... If you have any other type of microchip it will work fine! For added peace of mind, you can enter your cat's microchip number into our microchip compatibility checker on our website: http://www.sureflap.com/products/details/1-microchip-cat-door
Best wishes,
The SureFlap Team

Sure Petcare
Seller · 20 August 2014